FIX: Stop error when you replace an iSCSI network adapter or a motherboard by using an identical device on a Windows Server 2008-based or Windows Vista-based computer: "0x0000007B"


For a Windows Server 2008 R2 and Windows 7 version of this article, see 2344941.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows Server 2008 or Windows Vista.

  • You configure the computer to start from an iSCSI disk.

  • The computer supports PCI Express Serial Number Capability.

  • You replace the iSCSI network adapter or the motherboard on the computer by using an identical device. For example, you replace the device because of a hardware failure.

  • You log on to the computer and then restart the computer.


In this scenario, you can restart the computer successfully the first time. However, when you try to restart the computer again, you receive the following Stop error message:

STOP 0x0000007B (parameter1, parameter2, parameter3, parameter4) INACCESSIBLE_BOOT_DEVICE


Notes

  • The four parameters in this Stop error message may vary, depending on the configuration of the computer.

  • Not all "0x0000007B" Stop error messages are caused by this problem.


Note: After applying this hotfix, even when you replace the device with the PCI Express device holding a different serial number, the device instance path would not be modified as long as the same device model is connected to the same slot. In this case, the same device instance path, which is stored in the registry, would continue to be used. Thus, the re-installation of the device does not occur.

When you apply this hotfix, length of the serial number in device instance path would be changed from 32 bit to 64 bit. Thus, the device instance path of existing PCI Express devices would be modified and this causes device re-installation of those devices..

Note that if the failed iSCSI network adapter is a built-in device, and you choose to use a different built-in adapter for iSCSI boot, that installing this hotfix will not resolve the issue, because the adapter would not be in the same PCI-Express location. You would need to manually unbind the Light Weight Filter (LWF) from the second network adapter. See the following KBs for more details: KB2507616, KB976042

Cause

This problem occurs because Windows recognizes the network adapter or the motherboard as a new device. This occurs because the serial number of the network adapter or of the motherboard differs from the serial number of the previous network adapter or motherboard.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2 (SP2)


For more information about how to obtain a Windows Vista service pack, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service packFor more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart information

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600 0. 20xxx

    Windows Vista

    RTM

    LDR

    6.0.600 1 . 22xxx

    Windows Vista and Windows Server 2008

    SP1

    LDR

    6.0.600 2 . 22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • Service Pack 1 is integrated into the release version of Windows Server 2008. Therefore, RTM milestone files apply only to Windows Vista. RTM milestone files have a 6.0.0000.xxxxx version number.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Agp440.sys

6.0.6002.22567

53,136

10-Jan-2011

20:53

x86

Amdagp.sys

6.0.6002.22567

54,160

10-Jan-2011

20:53

x86

Isapnp.sys

6.0.6002.22567

46,480

10-Jan-2011

20:53

x86

Msisadrv.sys

6.0.6002.22567

13,200

10-Jan-2011

20:53

x86

Mssmbios.sys

6.0.6002.22567

28,048

10-Jan-2011

20:53

x86

Nv_agp.sys

6.0.6002.22567

105,872

10-Jan-2011

20:53

x86

Pci.sys

6.0.6002.22567

148,880

10-Jan-2011

20:53

x86

Rdpdr.sys

6.0.6002.22567

250,368

10-Jan-2011

14:05

x86

Sisagp.sys

6.0.6002.22567

52,624

10-Jan-2011

20:53

x86

Streamci.dll

6.0.6002.22567

21,904

10-Jan-2011

20:53

x86

Swenum.sys

6.0.6002.22567

12,048

10-Jan-2011

20:53

Not applicable

Termdd.sys

6.0.6002.22567

51,600

10-Jan-2011

20:53

x86

Uliagpkx.sys

6.0.6002.22567

57,744

10-Jan-2011

20:53

x86

Viaagp.sys

6.0.6002.22567

53,648

10-Jan-2011

20:53

x86

Volmgr.sys

6.0.6002.22567

49,552

10-Jan-2011

20:53

x86


For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Agp440.sys

6.0.6002.22567

61,328

10-Jan-2011

20:49

x64

Isapnp.sys

6.0.6002.22567

20,368

10-Jan-2011

20:49

x64

Msisadrv.sys

6.0.6002.22567

14,736

10-Jan-2011

20:49

x64

Mssmbios.sys

6.0.6002.22567

31,632

10-Jan-2011

20:49

x64

Nv_agp.sys

6.0.6002.22567

123,280

10-Jan-2011

20:49

x64

Pci.sys

6.0.6002.22567

178,576

10-Jan-2011

20:49

x64

Rdpdr.sys

6.0.6002.22567

315,904

10-Jan-2011

14:25

x64

Streamci.dll

6.0.6002.22567

23,440

10-Jan-2011

20:49

x64

Swenum.sys

6.0.6002.22567

12,304

10-Jan-2011

20:49

x64

Termdd.sys

6.0.6002.22567

60,816

10-Jan-2011

20:49

x64

Uliagpkx.sys

6.0.6002.22567

64,912

10-Jan-2011

20:49

x64

Volmgr.sys

6.0.6002.22567

64,400

10-Jan-2011

20:49

x64


For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Agp460.sys

6.0.6002.22567

136,704

10-Jan-2011

13:26

IA-64

Isapnp.sys

6.0.6002.22567

34,192

10-Jan-2011

20:45

IA-64

Msisadrv.sys

6.0.6002.22567

21,904

10-Jan-2011

20:45

IA-64

Mssmbios.sys

6.0.6002.22567

54,160

10-Jan-2011

20:45

IA-64

Pci.sys

6.0.6002.22567

441,232

10-Jan-2011

20:45

IA-64

Rdpdr.sys

6.0.6002.22567

711,680

10-Jan-2011

14:10

IA-64

Streamci.dll

6.0.6002.22567

42,896

10-Jan-2011

20:45

IA-64

Swenum.sys

6.0.6002.22567

16,016

10-Jan-2011

20:45

Not applicable

Termdd.sys

6.0.6002.22567

156,560

10-Jan-2011

20:45

IA-64

Volmgr.sys

6.0.6002.22567

145,296

10-Jan-2011

20:45

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information


Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Package_1_for_kb2487376~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

2,471

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_2_for_kb2487376~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

2,309

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_3_for_kb2487376~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

2,309

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,699

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,436

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,695

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,428

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,699

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not applicable

File size

1,436

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

X86_machine.inf_31bf3856ad364e35_6.0.6002.22567_none_bc492bb6d51f1380.manifest

File version

Not applicable

File size

9,974

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable


Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_machine.inf_31bf3856ad364e35_6.0.6002.22567_none_1867c73a8d7c84b6.manifest

File version

Not applicable

File size

8,242

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_1_for_kb2487376~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

2,489

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_2_for_kb2487376~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

2,325

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_3_for_kb2487376~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

2,325

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,711

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,444

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,707

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,436

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,711

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not applicable

File size

1,444

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable


Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_machine.inf_31bf3856ad364e35_6.0.6002.22567_none_bc4acfacd51d1c7c.manifest

File version

Not applicable

File size

7,081

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_1_for_kb2487376~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not applicable

File size

2,151

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_2_for_kb2487376~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not applicable

File size

2,151

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not applicable

File size

1,535

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not applicable

File size

1,432

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not applicable

File size

1,539

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable

File name

Package_for_kb2487376_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not applicable

File size

1,440

Date (UTC)

10-Jan-2011

Time (UTC)

20:59

Platform

Not applicable



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