Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:

  • You run an application that issues multiple I/O operations against UNC paths to servers that are running Windows Server 2012.

  • You run the application under high load conditions.

  • The servers use the Server Message Block (SMB) version 2.x or 3.0 protocol.


In this scenario, you experience the following symptoms:

  • Some user-mode processes may stop responding indefinitely.

  • The processes are unresponsive to Task Manager.

  • The servers must be restarted to unblock the processes.


Cause

This problem occurs because of a race condition in the SMB version 2.x or 3.0 client between issuing an SMB request and receiving a network disconnect indication.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.9200.17xxx

    Windows RT, Windows 8, and Windows Server 2012

    RTM

    LDR

    6.2.9200.21xxx

    Windows RT, Windows 8, and Windows Server 2012

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately┬áin the "Additional file information" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For Windows RT

File name

File version

File size

Date

Time

Platform

Mrxsmb20.sys

6.2.9200.17053

147,968

12-Jul-2014

04:12

Not applicable

Mrxsmb.sys

6.2.9200.17053

311,808

12-Jul-2014

04:11

Not applicable

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Mrxsmb20.sys

6.2.9200.17053

162,304

12-Jul-2014

04:10

x86

Mrxsmb20.sys

6.2.9200.21179

160,768

16-Jul-2014

22:24

x86

Mrxsmb.sys

6.2.9200.17053

340,992

12-Jul-2014

04:08

x86

Mrxsmb.sys

6.2.9200.21179

340,480

16-Jul-2014

22:20

x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Mrxsmb20.sys

6.2.9200.17053

211,456

12-Jul-2014

04:36

x64

Mrxsmb20.sys

6.2.9200.21179

206,848

16-Jul-2014

22:21

x64

Mrxsmb.sys

6.2.9200.17053

404,480

12-Jul-2014

04:34

x64

Mrxsmb.sys

6.2.9200.21179

397,824

16-Jul-2014

22:19

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology Microsoft uses to describe software updates.

Additional file information for Windows 8 and Windows Server 2012

Additional files for Windows RT

File property

Value

File name

Arm_01176fbd52c6ea50746d1e66074d088b_31bf3856ad364e35_6.2.9200.17060_none_04728bcd028f402e.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_03b2c3c3fe1632e2c761460097a7d260_31bf3856ad364e35_6.2.9200.17060_none_bf792051f427b0dc.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_0598000c52252b34d0076dfa049173ba_31bf3856ad364e35_6.2.9200.17060_none_75141736b0038edd.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_14dcfeafedb3d56b7c648d932ad69507_31bf3856ad364e35_6.2.9200.17060_none_3061d6fdbfe7b8cd.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_14f7d94ca435b8fc062e194e54356585_31bf3856ad364e35_6.2.9200.17060_none_d358f03b83447479.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_19eeec1dcff8de3f36b32ac231a9e809_31bf3856ad364e35_6.2.9200.17060_none_a396a043a4911cc0.manifest

File version

Not applicable

File size

701

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_22a56b463fb8df5b91213efd558fcf7f_31bf3856ad364e35_6.2.9200.17060_none_0d2022f301f9c6dd.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_31b6d51630d8ba89c6c4977ed631d7fa_31bf3856ad364e35_6.2.9200.17060_none_2381970b9b2c9719.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_384e5122ab5cc3ce1c096a3ba7d815fa_31bf3856ad364e35_6.2.9200.17060_none_3632a6d51e767ded.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_456850fe61c4086921c0190ae1815023_31bf3856ad364e35_6.2.9200.17060_none_a068fe267d06bbda.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_648b1f3537ec10957b9759068fe0c1c6_31bf3856ad364e35_6.2.9200.17060_none_3931441e1cb03421.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_77588cb007eb2e092beec03469908c0c_31bf3856ad364e35_6.2.9200.17060_none_a079a7d1e9d20648.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_7865f6502b21803153ada00aaa11851d_31bf3856ad364e35_6.2.9200.17060_none_6671dc75af0af169.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_7f3e010f826e4f24204c01fffee914d5_31bf3856ad364e35_6.2.9200.17060_none_c060014f0a0701b6.manifest

File version

Not applicable

File size

698

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_8ab44f54538d79c9dbb900ecde906c62_31bf3856ad364e35_6.2.9200.17060_none_759f51ea1117184e.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_8c9cb6975c114c6df059bdd615b489e2_31bf3856ad364e35_6.2.9200.17060_none_fe1c9e29fb6f1472.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_b216410c79d6ab76b3b8bc3cb69f8772_31bf3856ad364e35_6.2.9200.17060_none_1f524000dace4152.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_b4b67e088621a7a34af60476d25fb90c_31bf3856ad364e35_6.2.9200.17060_none_202f6e92e7d0c974.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_bfc9df7c01784a7f6f2ad99698565597_31bf3856ad364e35_6.2.9200.17060_none_c4aea01309f0b7f7.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_cc6089ab1939872845d85a495d28428b_31bf3856ad364e35_6.2.9200.17060_none_7674d2de5a1c1ffe.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_cfee34d8dc3ce84149889427b08e94bd_31bf3856ad364e35_6.2.9200.17060_none_da6bca2732037fa8.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_d51063f5e510ab2fa9dedc94442bf298_31bf3856ad364e35_6.2.9200.17060_none_7bff30268a2bc8e6.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_db4f49ac22725c6305cbfb657b516a3d_31bf3856ad364e35_6.2.9200.17060_none_0826a3ad16f3eddb.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_e246c5198fb0be9d0f7371cd2f101c50_31bf3856ad364e35_6.2.9200.17060_none_c10ccfabf88d3be0.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_fc66a572d5711a9f9889404bbc3debbc_31bf3856ad364e35_6.2.9200.17060_none_665e0a6a82c64dda.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:53

File name

Arm_microsoft-windows-smb20-minirdr_31bf3856ad364e35_6.2.9200.17060_none_8799f60a5b1d496b.manifest

File version

Not applicable

File size

4,096

Date (UTC)

16-Jul-2014

Time (UTC)

23:14

File name

Arm_microsoft-windows-smbminirdr_31bf3856ad364e35_6.2.9200.17060_none_7c506da42274d798.manifest

File version

Not applicable

File size

104,536

Date (UTC)

16-Jul-2014

Time (UTC)

23:13

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_073664234e5c17d81a6afa381f9bc3ea_31bf3856ad364e35_6.2.9200.17060_none_443e8a2fedf36065.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_1372b60c96ac16492df9d2f55278dc7b_31bf3856ad364e35_6.2.9200.21179_none_a0ce94d850664dbd.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_14e407d635f5b4a62fb0e7a9549424fc_31bf3856ad364e35_6.2.9200.21179_none_e14ab56b4293e82e.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_2c2cd64088c2f6a25dd7e50e767deb4c_31bf3856ad364e35_6.2.9200.17060_none_ea048feaab84d9d3.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_2e43f78b9780d413a2e0ecca6e4de134_31bf3856ad364e35_6.2.9200.17060_none_76ce308404d90c3d.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_307a14ec0c608d879a6c080c9a901e6d_31bf3856ad364e35_6.2.9200.17060_none_d0379c46efc7079b.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_36de3c62c605ec453ff29047bdaff20d_31bf3856ad364e35_6.2.9200.21179_none_6b2dba79b1c4b7bf.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_37e8f5c1f20ae6e960472524b9ef8db4_31bf3856ad364e35_6.2.9200.21179_none_03aa4d9af7b55ce0.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_3a72ee6749018d98b0957b3342406d21_31bf3856ad364e35_6.2.9200.21179_none_6e23b34c7c41f11d.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_498b85647d5cb4b8385792565194fccf_31bf3856ad364e35_6.2.9200.17060_none_c2b8bf734a4e4467.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_543c82e1e2a6f895d20fa2ce952bda77_31bf3856ad364e35_6.2.9200.21179_none_3d3fb9bb0db6d207.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_54dd5e427d94498e2d0e378c99bc751a_31bf3856ad364e35_6.2.9200.21179_none_c67561f0c86426a2.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_59090dfd1ccc1f5b96ac3e75ca6e410c_31bf3856ad364e35_6.2.9200.21179_none_ca75eb1826efe9dd.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_595957b6e4b60b6e4ceb450951ed1e8b_31bf3856ad364e35_6.2.9200.21179_none_e0b5679a3305d8e1.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_62dc35e3ec9f9246452e60774734389f_31bf3856ad364e35_6.2.9200.17060_none_b94f0b7ee505711b.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_647e01c4c4d7e3900b98ea8c25898f21_31bf3856ad364e35_6.2.9200.17060_none_a5f1170a440f5658.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_7408da74ce68c7e472f9b9fa612a52e1_31bf3856ad364e35_6.2.9200.17060_none_c83dcf6094eaa1c1.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_75468a90e736e6cfade8368388e4cde6_31bf3856ad364e35_6.2.9200.17060_none_df76306879496634.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_762efa817a058f42bc07425f8baa122b_31bf3856ad364e35_6.2.9200.17060_none_bee8bc1a9371911f.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_775758248831b219ef34b3483121ce18_31bf3856ad364e35_6.2.9200.21179_none_2daa4427d67097e0.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_82e5dfef18ae3b79bddc388017fffc83_31bf3856ad364e35_6.2.9200.17060_none_a239f4568a12b077.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_88430df082aace5aa5abfa3858e43287_31bf3856ad364e35_6.2.9200.17060_none_46fb7171dcd85bdc.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_89788c29448fc5630de56149c1c29f83_31bf3856ad364e35_6.2.9200.21179_none_b30c45731a9a6e2c.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_8b90ebe4b83f88a6c3fa5d9cc146a6e6_31bf3856ad364e35_6.2.9200.17060_none_d122849f2039684d.manifest

File version

Not applicable

File size

698

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_8caff91f846ccc97d5f390fa40995718_31bf3856ad364e35_6.2.9200.17060_none_08c6c577345cb8a8.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_921b643755fd5a4267a6f283c0bbf5e2_31bf3856ad364e35_6.2.9200.17060_none_97af401630c350fe.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_949db77574f4de2c9384b2b71095f0a7_31bf3856ad364e35_6.2.9200.17060_none_fb4fbffb894d9802.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_9783b4c7beea7d268ba578e2813e7c5e_31bf3856ad364e35_6.2.9200.21179_none_221564adeab17904.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_9b95a152e23783737a486cd2919522f5_31bf3856ad364e35_6.2.9200.17060_none_efe4a1e6b5933aa0.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_a53991875e1becbc8c89b93a27bab258_31bf3856ad364e35_6.2.9200.17060_none_3a4c764d9064318d.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_aa743f6f928bcc888d0ff6536ae5820b_31bf3856ad364e35_6.2.9200.21179_none_b9e17abbd437f60c.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_ad3beb80b253152dcc6edd8f4fbf961f_31bf3856ad364e35_6.2.9200.21179_none_a813cf3c9396c6ca.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_b0bd938f8e0abf5fe4a74eaf36e8850e_31bf3856ad364e35_6.2.9200.17060_none_bc604b0421d11d9e.manifest

File version

Not applicable

File size

701

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_b16e501ea6336951f1658a26ee8324fa_31bf3856ad364e35_6.2.9200.17060_none_209a5f9c5bb042da.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_bda75e8eecab57cc7abe45633c38d105_31bf3856ad364e35_6.2.9200.21179_none_89c3a1427d099d32.manifest

File version

Not applicable

File size

698

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_c04ea5fe7e66a44654527daba982b266_31bf3856ad364e35_6.2.9200.17060_none_b2517721d58ae90e.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_c0e0b8ce155acf04be8d684d59993cc5_31bf3856ad364e35_6.2.9200.21179_none_8f868edd4e24846c.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_c2b3afea33f007d88810662450fd6b33_31bf3856ad364e35_6.2.9200.21179_none_2ea084fc1c0997f4.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

11:55

File name

X86_c5a208a309e504ca5ca9ff0a361a3478_31bf3856ad364e35_6.2.9200.21179_none_efee75dece1e5c56.manifest

File version

Not applicable

File size

706

Date (UTC)

17-Jul-2014

Time (UTC)

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