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If you're running into issues while setting up the app for the first time, try these troubleshooting tips

If your question isn't addressed below, the Phone Link troubleshooting page may help. 

How do I check I’m running the latest version of Phone Link?

Updates will be installed automatically if this option is enabled on your Android device and PC. To ensure a smooth experience, we recommend updating to the latest version of the Phone Link where available.

Important: Before proceeding with the steps below, ensure that both your Android device and your PC are connected to the same Wi-Fi network.

On your Android device

  1. In the Link to Windows app, tap Settings.

  2. Tap Check for Updates.

  3. Wait for any available updates to complete successfully, then close and reopen the app. 

On your Surface Duo 

  1. Go to Settings > Connected Devices > Link to Windows > About Link to Windows


    Swipe downwards from the top of your screen to reveal the Quick Panel, and then select Link to Windows > About Link to Windows

  2. If an update is available, select Update.

  3. Wait for the update to complete successfully, then close and reopen the app.

On your PC

  1. Open  Phone Link . 

  2. Go to Settings > About > Updates.

  3. If an update is available, select the Update button.

  4. Wait for the update to complete successfully, then select Open.

How can I make sure I’m using the same Microsoft account to sign into my Phone Link and Link to Windows apps?

To successfully link your PC and your Android device, you should sign in to the same Microsoft account on both. You can check this by following these steps:

On your PC:

  1. Open your browser and go to Sign in with your Microsoft account. 

  2. Check if your Android device is listed under your account information.

On your Android device:

  • If you have the Link to Windows app:

    • Go to Settings > Accounts.

  • On select Samsung devices:

    • Go to Settings > Advanced features >Link to Windows .

  • Review the email address under Microsoft account

On your Surface Duo:

  1. Go to Settings > Connected devices > Link to Windows  > Account.

  2. Review the email address under Account.

On your OPPO device:

  1. Go to Settings > Connection & sharing > Link to Windows 

  2. Review the email address under Account.

How can I change language settings?

The Phone Link will match the language settings used on your PC and across all your apps. If you'd like to change the default language, here's how:

On your PC:

  1. Go to Settings  > Time & Language > Language > Preferred languages.

  2. Select “+Add a language.

  3. Choose a language to install, select Next, and follow the instructions to install it.

    • You only need to select the options for Install a language pack & Text-to-speech and can leave Set as my Windows display language unchecked if you only want to change the language settings of your apps.

  4. Select your newly downloaded language and select the up arrow  to make sure apps appear in the language you just downloaded.

  5. Close the Phone Link app on your PC. Open the Microsoft Store, check for updates, and download the latest version of Phone Link.

  6. Restart the Phone Link. It should now be in the language you downloaded above.

If you already have multiple languages listed under your Preferred language in Settings , you can change your language preference by moving the preferred language to the top. You'll need to close and reopen the Phone Link every time you choose a different language from this list.

Your Android language settings are set independently in the device's system settings.

Using the Phone Link on multiple PCs and devices

Can I use more than one Android device with the Phone Link?

Yes, it is possible to link more than one Android device to the Phone Link . Make sure you're using the same Microsoft account to sign into the Phone Link and Link to Windows app across all your devices.

To add additional devices, do the following:

  1. On your new Android device, sign into the Link to Windows app with the same Microsoft account that you're using with the Phone Link on your PC. This will create the link between your Android device and your computer. 

  2. Once you’ve completed the setup process on your new Android device, close and restart the Phone Link.

  3. In the Phone Link, go to Settings, and then select your new device from the device drop-down list.

Can I use the Phone Link with multiple PCs?

Yes, you can connect your device to multiple PCs at the same time.

On your second PC:

  1. In the search box on the taskbar, search for Phone Link, and then select the Phone Link from the search results.

  2. You’ll be asked to sign into your Microsoft account. You'll need to sign in with the same Microsoft account in the Phone Link on your PC and the Link to Windows app on your Android device. 

  3. When you’ve completed the Phone Link setup process, you’ll receive a notification on your Android device prompting you to authorize the connection.

Note: Microsoft Surface Duo devices currently do not support connecting to multiple PCs. 

If I'm sharing my PC with other people, how do I protect my Phone Link data (pictures, text messages, and so on)?

Microsoft strongly recommends using separate Microsoft accounts for each PC user to protect each person's data appropriately. Using separate accounts on your computer protects both your Phone Link data as well as all other data on the shared PC.

For details on creating additional accounts, see Add accounts on your PC.

Can I use the Phone Link as a non-default user or two phone mode user (available in Korea only)?

You may encounter two phone mode if your mobile provider is in Korea. The Phone Link  does not currently support two phone mode or multiple profiles mode. Please contact your mobile provider to disable two phone mode, so you can use the Phone Link.

If you have multiple profiles on your mobile device, the Phone Link will only work if your device is set to the default profile. 

Can I use the Phone Link  when using Multi-Screen Collaboration or Wireless Projection applications at the same time on select HONOR device? 

Having both the Phone Link  and Multi-Screen Collaboration or Wireless Projection open may cause issues with both apps. To ensure the best experience, only have one of these apps open at any one time.

How can I provide feedback about the Phone Link?

We welcome your suggestions and feedback!

On your Android device:

  1. Open the Link to Windows app.

  2. Tap Settings.

  3. Select the Help & Feedback option, then Send feedback.

On your Surface Duo:

  1. Go to Settings > Connected devices > Link to WindowsGive us feedback.

  2. Tap Send feedback.

On your PC:

  1. Click the Windows Start button, and then type Feedback Hub into the search box.

  2. Click the Feedback Hub app in the search results. 

  3. Select Suggest a feature.

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