Gadgets intermittently do not start in Windows 7

Symptoms

In Windows 7, you may encounter an issue in which gadgets intermittently do not start.

Cause

This issue occurs because of an internal race condition that occurs during the Windows Sidebar startup process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Sbunattend.exe

6.1.7600.16533

12,288

20-Feb-2010

07:41

x86

Settings.ini

Not applicable

80

10-Jun-2009

21:38

Not applicable

Sidebar.exe

6.1.7600.16533

1,173,504

20-Feb-2010

07:42

x86

Sidebar.ptxml

Not applicable

1,450

13-Jul-2009

20:41

Not applicable

Sbunattend.exe

6.1.7600.20649

12,288

20-Feb-2010

07:46

x86

Settings.ini

Not applicable

80

10-Jun-2009

21:38

Not applicable

Sidebar.exe

6.1.7600.20649

1,173,504

20-Feb-2010

07:46

x86

Sidebar.ptxml

Not applicable

1,450

13-Jul-2009

20:41

Not applicable

For all supported x64-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Sbunattend.exe

6.1.7600.16533

13,824

20-Feb-2010

07:55

x64

Settings.ini

Not applicable

80

10-Jun-2009

20:58

Not applicable

Sidebar.exe

6.1.7600.16533

1,475,072

20-Feb-2010

07:55

x64

Sidebar.ptxml

Not applicable

1,450

13-Jul-2009

20:33

Not applicable

Sbunattend.exe

6.1.7600.20649

13,824

20-Feb-2010

07:58

x64

Settings.ini

Not applicable

80

10-Jun-2009

20:58

Not applicable

Sidebar.exe

6.1.7600.20649

1,475,072

20-Feb-2010

07:58

x64

Sidebar.ptxml

Not applicable

1,450

13-Jul-2009

20:33

Not applicable

Sbunattend.exe

6.1.7600.16533

12,288

20-Feb-2010

07:41

x86

Settings.ini

Not applicable

80

10-Jun-2009

21:38

Not applicable

Sidebar.exe

6.1.7600.16533

1,173,504

20-Feb-2010

07:42

x86

Wow64_sidebar.ptxml

Not applicable

1,450

13-Jul-2009

20:41

Not applicable

Sbunattend.exe

6.1.7600.20649

12,288

20-Feb-2010

07:46

x86

Settings.ini

Not applicable

80

10-Jun-2009

21:38

Not applicable

Sidebar.exe

6.1.7600.20649

1,173,504

20-Feb-2010

07:46

x86

Wow64_sidebar.ptxml

Not applicable

1,450

13-Jul-2009

20:41

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about Windows Sidebar and gadgets, visit the following Microsoft Web site:

General information about Windows Sidebar and gadgetsFor more information about the Windows Gadget Platform, visit the following Microsoft Developer Network (MSDN) Web site:

Introduction to the Gadget PlatformFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_1064db5d5170ec7e730561a9db3946f6_31bf3856ad364e35_6.1.7600.16533_none_0949158f3cc6fd56.manifest

File version

Not applicable

File size

695

Date (UTC)

20-Feb-2010

Time (UTC)

11:04

Platform

Not applicable

File name

X86_f14c551d33966f0ffa8d4f021644a99a_31bf3856ad364e35_6.1.7600.20649_none_544383ba20edbfae.manifest

File version

Not applicable

File size

695

Date (UTC)

20-Feb-2010

Time (UTC)

11:04

Platform

Not applicable

File name

X86_microsoft-windows-sidebar_31bf3856ad364e35_6.1.7600.16533_none_cee714b487d4ec32.manifest

File version

Not applicable

File size

35,300

Date (UTC)

20-Feb-2010

Time (UTC)

11:10

Platform

Not applicable

File name

X86_microsoft-windows-sidebar_31bf3856ad364e35_6.1.7600.20649_none_cf6be34fa0f53ff7.manifest

File version

Not applicable

File size

35,300

Date (UTC)

20-Feb-2010

Time (UTC)

11:10

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7

File name

Amd64_3bc07cd7cdb1c090344e079970f92c44_31bf3856ad364e35_6.1.7600.16533_none_597e55b7c9dee416.manifest

File version

Not applicable

File size

1,040

Date (UTC)

20-Feb-2010

Time (UTC)

11:04

Platform

Not applicable

File name

Amd64_49ad1e3669d235e8f07a124673337b69_31bf3856ad364e35_6.1.7600.20649_none_456f1adc07b85ac6.manifest

File version

Not applicable

File size

1,040

Date (UTC)

20-Feb-2010

Time (UTC)

11:04

Platform

Not applicable

File name

Amd64_microsoft-windows-sidebar_31bf3856ad364e35_6.1.7600.16533_none_2b05b03840325d68.manifest

File version

Not applicable

File size

35,304

Date (UTC)

20-Feb-2010

Time (UTC)

11:05

Platform

Not applicable

File name

Amd64_microsoft-windows-sidebar_31bf3856ad364e35_6.1.7600.20649_none_2b8a7ed35952b12d.manifest

File version

Not applicable

File size

35,304

Date (UTC)

20-Feb-2010

Time (UTC)

11:05

Platform

Not applicable

File name

Wow64_microsoft-windows-sidebar_31bf3856ad364e35_6.1.7600.16533_none_355a5a8a74931f63.manifest

File version

Not applicable

File size

30,281

Date (UTC)

20-Feb-2010

Time (UTC)

11:05

Platform

Not applicable

File name

Wow64_microsoft-windows-sidebar_31bf3856ad364e35_6.1.7600.20649_none_35df29258db37328.manifest

File version

Not applicable

File size

30,281

Date (UTC)

20-Feb-2010

Time (UTC)

11:05

Platform

Not applicable

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