Garbled printouts after the first page if subsetted fonts are used in Windows 7, in Windows Vista, in Windows Server 2008 R2 or in Windows Server 2008

Symptoms

Consider the following scenario:

  • You have a computer that is running one of the following operating systems:

    • Windows Vista

    • Windows Server 2008

    • Windows 7

    • Windows Server 2008 R2

  • You create a print queue, and then you enable the Enable advanced printing features option on the computer.

  • You print a multiple-page document. The document uses fonts that support subsetted fonts.

In this scenario, some text is printed garbled on the pages that are after the first printed page.

Cause

This issue occurs because the Font Subsetting DLL module (Fontsub.dll) does not correctly handle a multiple-page document that has subsetted fonts.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows Vista Service Pack 2 (SP2)

  • Windows Server 2008 Service Pack 2 (SP2)

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Vista and Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Vista and Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

T2embed.dll

6.0.6002.22676

157,184

11-Jul-2011

15:32

x86

Atmfd.dll

5.1.2.232

292,864

11-Jul-2011

13:12

x86

Atmlib.dll

5.1.2.232

34,304

11-Jul-2011

15:27

x86

Dciman32.dll

6.0.6002.22676

10,240

11-Jul-2011

15:28

x86

Fontsub.dll

6.0.6002.22676

72,704

11-Jul-2011

15:29

x86

Lpk.dll

6.0.6002.22676

23,552

11-Jul-2011

15:30

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

T2embed.dll

6.0.6002.22676

189,952

11-Jul-2011

15:30

x64

Atmfd.dll

5.1.2.232

367,616

11-Jul-2011

13:35

x64

Atmlib.dll

5.1.2.232

48,128

11-Jul-2011

15:26

x64

Dciman32.dll

6.0.6002.22676

14,336

11-Jul-2011

15:27

x64

Fontsub.dll

6.0.6002.22676

96,256

11-Jul-2011

15:27

x64

Lpk.dll

6.0.6002.22676

32,768

11-Jul-2011

15:28

x64

Atmfd.dll

5.1.2.232

292,864

11-Jul-2011

13:12

x86

Atmlib.dll

5.1.2.232

34,304

11-Jul-2011

15:27

x86

Dciman32.dll

6.0.6002.22676

10,240

11-Jul-2011

15:28

x86

Fontsub.dll

6.0.6002.22676

72,704

11-Jul-2011

15:29

x86

Lpk.dll

6.0.6002.22676

23,552

11-Jul-2011

15:33

x86

T2embed.dll

6.0.6002.22676

157,184

11-Jul-2011

15:32

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

T2embed.dll

6.0.6002.22676

402,432

11-Jul-2011

15:40

IA-64

Atmfd.dll

5.1.2.232

769,536

11-Jul-2011

13:55

IA-64

Atmlib.dll

5.1.2.232

92,160

11-Jul-2011

15:35

IA-64

Dciman32.dll

6.0.6002.22676

29,184

11-Jul-2011

15:36

IA-64

Fontsub.dll

6.0.6002.22676

196,096

11-Jul-2011

15:37

IA-64

Lpk.dll

6.0.6002.22676

68,608

11-Jul-2011

15:38

IA-64

Atmfd.dll

5.1.2.232

292,864

11-Jul-2011

13:12

x86

Atmlib.dll

5.1.2.232

34,304

11-Jul-2011

15:27

x86

Dciman32.dll

6.0.6002.22676

10,240

11-Jul-2011

15:28

x86

Fontsub.dll

6.0.6002.22676

72,704

11-Jul-2011

15:29

x86

Lpk.dll

6.0.6002.22676

23,552

11-Jul-2011

15:33

x86

T2embed.dll

6.0.6002.22676

157,184

11-Jul-2011

15:32

x86

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

T2embed.dll

6.1.7600.20971

109,056

23-May-2011

04:37

x86

T2embed.dll

6.1.7601.21732

109,056

23-May-2011

06:09

x86

Atmfd.dll

5.1.2.234

294,912

23-May-2011

02:36

x86

Atmlib.dll

5.1.2.234

34,304

23-May-2011

04:32

x86

Fontsub.dll

6.1.7600.20971

70,656

23-May-2011

04:34

x86

Atmfd.dll

5.1.2.234

294,912

23-May-2011

03:39

x86

Atmlib.dll

5.1.2.234

34,304

23-May-2011

06:01

x86

Fontsub.dll

6.1.7601.21732

70,656

23-May-2011

06:03

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

T2embed.dll

6.1.7600.20971

148,992

23-May-2011

05:24

x64

T2embed.dll

6.1.7601.21732

148,992

23-May-2011

05:08

x64

Atmfd.dll

5.1.2.234

367,104

23-May-2011

02:58

x64

Atmlib.dll

5.1.2.234

46,080

23-May-2011

05:17

x64

Fontsub.dll

6.1.7600.20971

100,864

23-May-2011

05:19

x64

Atmfd.dll

5.1.2.234

367,616

23-May-2011

02:45

x64

Atmlib.dll

5.1.2.234

46,080

23-May-2011

05:06

x64

Fontsub.dll

6.1.7601.21732

100,864

23-May-2011

05:07

x64

Atmfd.dll

5.1.2.234

294,912

23-May-2011

02:36

x86

Atmlib.dll

5.1.2.234

34,304

23-May-2011

04:32

x86

Fontsub.dll

6.1.7600.20971

70,656

23-May-2011

04:34

x86

Atmfd.dll

5.1.2.234

294,912

23-May-2011

03:39

x86

Atmlib.dll

5.1.2.234

34,304

23-May-2011

06:01

x86

Fontsub.dll

6.1.7601.21732

70,656

23-May-2011

06:03

x86

T2embed.dll

6.1.7600.20971

109,056

23-May-2011

04:37

x86

T2embed.dll

6.1.7601.21732

109,056

23-May-2011

06:09

x86

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

T2embed.dll

6.1.7600.20971

300,544

23-May-2011

04:04

IA-64

T2embed.dll

6.1.7601.21732

300,544

23-May-2011

04:06

IA-64

Atmfd.dll

5.1.2.234

769,536

23-May-2011

02:15

IA-64

Atmlib.dll

5.1.2.234

91,648

23-May-2011

04:03

IA-64

Fontsub.dll

6.1.7600.20971

197,632

23-May-2011

04:04

IA-64

Atmfd.dll

5.1.2.234

769,536

23-May-2011

02:14

IA-64

Atmlib.dll

5.1.2.234

91,648

23-May-2011

04:04

IA-64

Dciman32.dll

6.1.7601.17514

32,768

20-Nov-2010

10:25

IA-64

Fontsub.dll

6.1.7601.21732

197,632

23-May-2011

04:05

IA-64

Atmfd.dll

5.1.2.234

294,912

23-May-2011

02:36

x86

Atmlib.dll

5.1.2.234

34,304

23-May-2011

04:32

x86

Fontsub.dll

6.1.7600.20971

70,656

23-May-2011

04:34

x86

Atmfd.dll

5.1.2.234

294,912

23-May-2011

03:39

x86

Atmlib.dll

5.1.2.234

34,304

23-May-2011

06:01

x86

Fontsub.dll

6.1.7601.21732

70,656

23-May-2011

06:03

x86

T2embed.dll

6.1.7600.20971

109,056

23-May-2011

04:37

x86

T2embed.dll

6.1.7601.21732

109,056

23-May-2011

06:09

x86

Workaround

To work around this issue, disable the Enable advanced printing features option of the print queue.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Vista and of Windows Server 2008

File name

Update.mum

File version

Not Applicable

File size

3,078

Date (UTC)

11-Jul-2011

Time (UTC)

19:36

Platform

Not Applicable

File name

X86_microsoft-windows-font-embedding_31bf3856ad364e35_6.0.6002.22676_none_b7ea9372356b01ca.manifest

File version

Not Applicable

File size

4,488

Date (UTC)

11-Jul-2011

Time (UTC)

15:53

Platform

Not Applicable

File name

X86_microsoft-windows-gdi_31bf3856ad364e35_6.0.6002.22676_none_abfd88a370fd9713.manifest

File version

Not Applicable

File size

10,671

Date (UTC)

11-Jul-2011

Time (UTC)

15:54

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Vista and of Windows Server 2008

File name

Amd64_microsoft-windows-font-embedding_31bf3856ad364e35_6.0.6002.22676_none_14092ef5edc87300.manifest

File version

Not Applicable

File size

4,514

Date (UTC)

11-Jul-2011

Time (UTC)

15:48

Platform

Not Applicable

File name

Amd64_microsoft-windows-gdi_31bf3856ad364e35_6.0.6002.22676_none_081c2427295b0849.manifest

File version

Not Applicable

File size

10,689

Date (UTC)

11-Jul-2011

Time (UTC)

15:48

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

3,102

Date (UTC)

11-Jul-2011

Time (UTC)

19:36

Platform

Not Applicable

File name

Wow64_microsoft-windows-gdi_31bf3856ad364e35_6.0.6002.22676_none_1270ce795dbbca44.manifest

File version

Not Applicable

File size

12,367

Date (UTC)

11-Jul-2011

Time (UTC)

15:37

Platform

Not Applicable

File name

X86_microsoft-windows-font-embedding_31bf3856ad364e35_6.0.6002.22676_none_b7ea9372356b01ca.manifest

File version

Not Applicable

File size

4,488

Date (UTC)

11-Jul-2011

Time (UTC)

15:53

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_microsoft-windows-font-embedding_31bf3856ad364e35_6.0.6002.22676_none_b7ec376835690ac6.manifest

File version

Not Applicable

File size

4,499

Date (UTC)

11-Jul-2011

Time (UTC)

15:51

Platform

Not Applicable

File name

Ia64_microsoft-windows-gdi_31bf3856ad364e35_6.0.6002.22676_none_abff2c9970fba00f.manifest

File version

Not Applicable

File size

10,680

Date (UTC)

11-Jul-2011

Time (UTC)

15:51

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,256

Date (UTC)

11-Jul-2011

Time (UTC)

19:36

Platform

Not Applicable

File name

Wow64_microsoft-windows-gdi_31bf3856ad364e35_6.0.6002.22676_none_1270ce795dbbca44.manifest

File version

Not Applicable

File size

12,367

Date (UTC)

11-Jul-2011

Time (UTC)

15:37

Platform

Not Applicable

File name

X86_microsoft-windows-font-embedding_31bf3856ad364e35_6.0.6002.22676_none_b7ea9372356b01ca.manifest

File version

Not Applicable

File size

4,488

Date (UTC)

11-Jul-2011

Time (UTC)

15:53

Platform

Not Applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

3,137

Date (UTC)

23-May-2011

Time (UTC)

10:31

Platform

Not applicable

File name

X86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7600.20971_none_b626ee7799606db4.manifest

File version

Not applicable

File size

2,247

Date (UTC)

23-May-2011

Time (UTC)

05:00

Platform

Not applicable

File name

X86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_b8398b7796658333.manifest

File version

Not applicable

File size

2,247

Date (UTC)

23-May-2011

Time (UTC)

06:35

Platform

Not applicable

File name

X86_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20971_none_aa39e3a8d4f302fd.manifest

File version

Not applicable

File size

6,206

Date (UTC)

23-May-2011

Time (UTC)

10:34

Platform

Not applicable

File name

X86_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.21732_none_ac4c80a8d1f8187c.manifest

File version

Not applicable

File size

6,206

Date (UTC)

23-May-2011

Time (UTC)

10:34

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7600.20971_none_124589fb51bddeea.manifest

File version

Not applicable

File size

2,251

Date (UTC)

23-May-2011

Time (UTC)

05:57

Platform

Not applicable

File name

Amd64_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_145826fb4ec2f469.manifest

File version

Not applicable

File size

2,251

Date (UTC)

23-May-2011

Time (UTC)

07:17

Platform

Not applicable

File name

Amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20971_none_06587f2c8d507433.manifest

File version

Not applicable

File size

6,208

Date (UTC)

23-May-2011

Time (UTC)

10:44

Platform

Not applicable

File name

Amd64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.21732_none_086b1c2c8a5589b2.manifest

File version

Not applicable

File size

6,208

Date (UTC)

23-May-2011

Time (UTC)

10:44

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

4,427

Date (UTC)

23-May-2011

Time (UTC)

10:31

Platform

Not applicable

File name

Wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20971_none_10ad297ec1b1362e.manifest

File version

Not applicable

File size

5,549

Date (UTC)

23-May-2011

Time (UTC)

10:44

Platform

Not applicable

File name

Wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.21732_none_12bfc67ebeb64bad.manifest

File version

Not applicable

File size

5,549

Date (UTC)

23-May-2011

Time (UTC)

10:44

Platform

Not applicable

File name

X86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7600.20971_none_b626ee7799606db4.manifest

File version

Not applicable

File size

2,247

Date (UTC)

23-May-2011

Time (UTC)

05:00

Platform

Not applicable

File name

X86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_b8398b7796658333.manifest

File version

Not applicable

File size

2,247

Date (UTC)

23-May-2011

Time (UTC)

06:35

Platform

Not applicable

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name

Ia64_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7600.20971_none_b628926d995e76b0.manifest

File version

Not applicable

File size

2,249

Date (UTC)

23-May-2011

Time (UTC)

05:57

Platform

Not applicable

File name

Ia64_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_b83b2f6d96638c2f.manifest

File version

Not applicable

File size

2,249

Date (UTC)

23-May-2011

Time (UTC)

07:17

Platform

Not applicable

File name

Ia64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20971_none_aa3b879ed4f10bf9.manifest

File version

Not applicable

File size

6,207

Date (UTC)

23-May-2011

Time (UTC)

10:31

Platform

Not applicable

File name

Ia64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.21732_none_ac4e249ed1f62178.manifest

File version

Not applicable

File size

6,207

Date (UTC)

23-May-2011

Time (UTC)

10:31

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,170

Date (UTC)

23-May-2011

Time (UTC)

10:31

Platform

Not applicable

File name

Wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7600.20971_none_10ad297ec1b1362e.manifest

File version

Not applicable

File size

5,549

Date (UTC)

23-May-2011

Time (UTC)

10:31

Platform

Not applicable

File name

Wow64_microsoft-windows-gdi_31bf3856ad364e35_6.1.7601.21732_none_12bfc67ebeb64bad.manifest

File version

Not applicable

File size

5,549

Date (UTC)

23-May-2011

Time (UTC)

10:31

Platform

Not applicable

File name

X86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7600.20971_none_b626ee7799606db4.manifest

File version

Not applicable

File size

2,247

Date (UTC)

23-May-2011

Time (UTC)

05:00

Platform

Not applicable

File name

X86_microsoft-windows-font-embedding_31bf3856ad364e35_6.1.7601.21732_none_b8398b7796658333.manifest

File version

Not applicable

File size

2,247

Date (UTC)

23-May-2011

Time (UTC)

06:35

Platform

Not applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×