Group Policy Preferences stops responding when you try to configure printers that use third-party drivers in Windows Server 2008

Symptoms

When you open Group Policy Preferences and try to configure the printer item for printers that use third-party drivers, Group Policy Preferences stops responding. Additionally, you cannot perform other operations or log off the computer. This issue occurs on a computer that is running Windows Server 2008.

Cause

This issue occurs because a hidden dialog box is opened when you try to configure the printer item for printers that use third-party drivers in Group Policy Preferences.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, your computer must be running Windows Server 2008 Service Pack 2 (SP2). Additionally, you must have hotfix 973772 installed.For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 and for Windows Vista" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Gpprefcl.dll

6.0.6002.22777

647,680

12-Jan-2012

21:45

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Gpprefcl.dll

6.0.6002.22777

846,848

12-Jan-2012

22:14

x64

Gpprefcl.dll

6.0.6002.22777

647,680

12-Jan-2012

21:45

x86

For all supported IA-64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Gpprefcl.dll

6.0.6002.22777

846,848

12-Jan-2012

22:14

x64

Gpprefcl.dll

6.0.6002.22777

647,680

12-Jan-2012

21:45

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

To resolveĀ a similar issue that occurs in Windows Vista, install the hotfixes that are described in the following articles in the Microsoft Knowledge Base:

973772 Group Policy Preferences stops responding when you try to configure the printer item for printers that use third-party drivers on a Windows Vista or Windows Server 2008-based computer

974266 Group Policy Preferences Client-Side Extension Hotfix RollupFor more information about Group Policy Preferences, visit the following Microsoft website:

General information about Group Policy PreferencesFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

2,241

Date (UTC)

13-Jan-2012

Time (UTC)

01:17

File name

X86_3ddc0d88a27579445dbc6389c575a1ab_31bf3856ad364e35_6.0.6002.22777_none_6269747fbc41beee.manifest

File version

Not applicable

File size

711

Date (UTC)

13-Jan-2012

Time (UTC)

01:17

File name

X86_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_3974a74e5f724427.manifest

File version

Not applicable

File size

106,474

Date (UTC)

12-Jan-2012

Time (UTC)

22:19

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_d4dfed3de2444f57bd7d66dfdbf86e75_31bf3856ad364e35_6.0.6002.22777_none_f6263e7923a8429b.manifest

File version

Not applicable

File size

1,072

Date (UTC)

13-Jan-2012

Time (UTC)

01:17

File name

Amd64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_959342d217cfb55d.manifest

File version

Not applicable

File size

106,510

Date (UTC)

12-Jan-2012

Time (UTC)

22:41

File name

Update.mum

File version

Not applicable

File size

2,257

Date (UTC)

13-Jan-2012

Time (UTC)

01:17

File name

Wow64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_9fe7ed244c307758.manifest

File version

Not applicable

File size

66,987

Date (UTC)

12-Jan-2012

Time (UTC)

22:04

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_4feb2e9f1c929b7d512d85a3e7eefb04_31bf3856ad364e35_6.0.6002.22777_none_a34f7da0b7e4be47.manifest

File version

Not applicable

File size

1,070

Date (UTC)

13-Jan-2012

Time (UTC)

01:17

File name

Ia64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_39764b445f704d23.manifest

File version

Not applicable

File size

106,492

Date (UTC)

12-Jan-2012

Time (UTC)

21:00

File name

Update.mum

File version

Not applicable

File size

2,247

Date (UTC)

13-Jan-2012

Time (UTC)

01:17

File name

Wow64_microsoft-windows-g..ppolicy-policymaker_31bf3856ad364e35_6.0.6002.22777_none_9fe7ed244c307758.manifest

File version

Not applicable

File size

66,987

Date (UTC)

12-Jan-2012

Time (UTC)

22:04

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