Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You use a SCSI miniport driver as the device driver for either the memory dump file or the hibernation file on the computer.

  • You install one of the following updates:

    • Hotfix 2320550

    • Windows 7 and Windows Server 2008 R2 Service Pack 1 (SP1)

In this scenario, one of the following symptoms occurs:

  • When a fatal error causes a Stop condition, the operating system does not generate a memory dump file of the system memory.

  • When you try to hibernate the computer, the computer restarts instead of hibernates.

Cause

This issue occurs because the operating system cannot use the features that are required to create the memory dump file or the hibernation file on the SCSI miniport device.

Resolution

Update information

You can install the following update from Windows Update or from the Microsoft Download Center.

Windows Update

To install this update, follow these steps:

  1. Click Start, point to All Programs, and then click Windows Update.

  2. In the navigation pane, click Check for updates, and then follow the steps to install all recommended updates.

Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

For all supported x86-based versions of Windows 7

Download Download the update package now.

or all supported x64-based versions of Windows 7

Download Download the update package now.

For all supported x64-based versions of Windows Server 2008 R2

Download Download the update package now.

For all supported IA-64–based versions of Windows Server 2008 R2

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Diskdump.sys

6.1.7600.16800

26,496

22-Apr-2011

19:36

x86

Diskdump.sys

6.1.7600.20949

26,496

22-Apr-2011

19:17

x86

Diskdump.sys

6.1.7601.17601

27,008

22-Apr-2011

19:14

x86

Diskdump.sys

6.1.7601.21710

27,008

22-Apr-2011

19:57

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Diskdump.sys

6.1.7600.16800

27,008

22-Apr-2011

20:18

x64

Diskdump.sys

6.1.7600.20949

27,008

22-Apr-2011

20:17

x64

Diskdump.sys

6.1.7601.17601

27,520

22-Apr-2011

22:15

x64

Diskdump.sys

6.1.7601.21710

27,520

22-Apr-2011

19:50

x64

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Diskdump.sys

6.1.7600.16800

54,656

22-Apr-2011

18:58

IA-64

Diskdump.sys

6.1.7600.20949

54,656

22-Apr-2011

19:01

IA-64

Diskdump.sys

6.1.7601.17601

55,168

22-Apr-2011

19:07

IA-64

Diskdump.sys

6.1.7601.21710

55,168

22-Apr-2011

18:51

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2495523 Sleep and hibernation do not work or a crash memory dump file is not created after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Update.mum

Not applicable

2,295

23-Apr-2011

01:16

Not applicable

X86_734d81ece18c7a0e57fc1f21fd54d8f1_31bf3856ad364e35_6.1.7601.21710_none_b97d09dbb538740d.manifest

Not applicable

696

23-Apr-2011

01:16

Not applicable

X86_a175746d3f808ca5081f8281b4b7845d_31bf3856ad364e35_6.1.7601.17601_none_8b4a41dcf0de727a.manifest

Not applicable

696

23-Apr-2011

01:16

Not applicable

X86_d62ce012f4485f68052289a47b0b2e60_31bf3856ad364e35_6.1.7600.20949_none_67f8f7dc9f14f832.manifest

Not applicable

696

23-Apr-2011

01:16

Not applicable

X86_fe5c22f7fd00fdf13361a0bd0835cf50_31bf3856ad364e35_6.1.7600.16800_none_ddcb452d077ba9ed.manifest

Not applicable

696

23-Apr-2011

01:16

Not applicable

X86_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16800_none_66e6139bf85d59d6.manifest

Not applicable

2,150

22-Apr-2011

20:00

Not applicable

X86_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20949_none_674d735111934d73.manifest

Not applicable

2,150

22-Apr-2011

19:38

Not applicable

X86_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7601.17601_none_68cd70ebf582df19.manifest

Not applicable

2,150

22-Apr-2011

19:41

Not applicable

X86_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7601.21710_none_694b3d810ea9817d.manifest

Not applicable

2,150

22-Apr-2011

20:23

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Amd64_13f6dd3dea39c4874779e8234a547f16_31bf3856ad364e35_6.1.7600.20949_none_da985c486e77176b.manifest

Not applicable

700

23-Apr-2011

01:16

Not applicable

Amd64_5d788db2c6bbca432145942de1016831_31bf3856ad364e35_6.1.7601.17601_none_ad1e2a439d8f601b.manifest

Not applicable

700

23-Apr-2011

01:16

Not applicable

Amd64_721e3c591a4dbc19a0a26372edf764e5_31bf3856ad364e35_6.1.7600.16800_none_ad84a99753bc7e56.manifest

Not applicable

700

23-Apr-2011

01:16

Not applicable

Amd64_a0c608c3639a80323680feafe8b21632_31bf3856ad364e35_6.1.7601.21710_none_843990578e9fa203.manifest

Not applicable

700

23-Apr-2011

01:16

Not applicable

Amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16800_none_c304af1fb0bacb0c.manifest

Not applicable

2,152

22-Apr-2011

21:15

Not applicable

Amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20949_none_c36c0ed4c9f0bea9.manifest

Not applicable

2,152

22-Apr-2011

20:47

Not applicable

Amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7601.17601_none_c4ec0c6fade0504f.manifest

Not applicable

2,152

22-Apr-2011

23:03

Not applicable

Amd64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7601.21710_none_c569d904c706f2b3.manifest

Not applicable

2,152

22-Apr-2011

21:15

Not applicable

Update.mum

Not applicable

2,733

23-Apr-2011

01:16

Not applicable

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ia64_24e2e20c14478cdd7460a541d553242c_31bf3856ad364e35_6.1.7600.20949_none_7c8dcaa3648aba51.manifest

Not applicable

698

23-Apr-2011

01:16

Not applicable

Ia64_3ebe368be8793afa79f9d1970b8bc462_31bf3856ad364e35_6.1.7601.21710_none_4eca04542f579dea.manifest

Not applicable

698

23-Apr-2011

01:16

Not applicable

Ia64_881cd7a69370f52de725da398e50d018_31bf3856ad364e35_6.1.7600.16800_none_38eb6b0f82d5c36d.manifest

Not applicable

698

23-Apr-2011

01:16

Not applicable

Ia64_9f97f1dd2c8199e173505d194a4dac1a_31bf3856ad364e35_6.1.7601.17601_none_e212e97f0cb42dfa.manifest

Not applicable

698

23-Apr-2011

01:16

Not applicable

Ia64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.16800_none_66e7b791f85b62d2.manifest

Not applicable

2,151

22-Apr-2011

21:03

Not applicable

Ia64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7600.20949_none_674f17471191566f.manifest

Not applicable

2,151

22-Apr-2011

20:45

Not applicable

Ia64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7601.17601_none_68cf14e1f580e815.manifest

Not applicable

2,151

22-Apr-2011

20:41

Not applicable

Ia64_microsoft-windows-diskdump_31bf3856ad364e35_6.1.7601.21710_none_694ce1770ea78a79.manifest

Not applicable

2,151

22-Apr-2011

21:09

Not applicable

Update.mum

Not applicable

2,168

23-Apr-2011

01:16

Not applicable

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