Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Assume that Microsoft Teams is on a call and Skype for Business 2016 receives a call. If the Skype for Business 2016 client user declines the call, the Human Interface Device (HID) device continues ringing until unplugged.


To fix this issue, make sure that you install one of the following clients:

  • For Click-to-Run installation, the version should be 16.0.12315.10000 or a later version.

  • For 2016 MSI installation, the version should be 16.0.4973.1000 or a later version.

  • For Office 2019, the version should be 16.0.10356.20002 or a later version.

NoteĀ Make sure that you create a Group Policy Object (GPO) to add a new DWORD registry key EnableTeamsHIDInterop and set the value to 1 in the following path:


Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!