To contact our support team, please send a message through the chat widget in the bottom right-hand corner after logging into Clipchamp. It'll appear in the Clipchamp Windows app or if you go to https:/app.clipchamp.com in Edge or Chrome.
Chat
The widget will load in the editing interface at app.clipchamp.com through the help icon. When you click on it a messenger window will open.
When you start a chat session, one of our support team members will respond and assist with your inquiry.
If the chat widget doesn't get shown in Clipchamp, please check your browser privacy settings - if you have any privacy extensions installed, make sure to allow clipchamp.com and app.clipchamp.com, then reload the page afterward.
Office hours, response times
At certain times of the day or on weekends and depending on overall ticket volumes, it can take some time for us to get to your message. This is due to time zone differences and our office hours. Our apologies if your inquiry is affected by this.
