Incorrect consignee names and addresses are printed in invoices and factures in Microsoft Dynamics AX 2009 SP1 with the Eastern Europe GLS layer installed

This article applies to Microsoft Dynamics AX for the Russia (ru) region.

Symptoms

Assume that you enable the Russia specific features in Microsoft Dynamics AX 2009 Service Pack 1 (SP1) with the Eastern Europe GLS layer installed. You post a facture for a sales order that has the Consignee field specified. In this situation, when you print the facture or the invoice for the sales order, an incorrect consignee name and an incorrect consignee address are printed.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

If you have customizations for one or more of the methods or the tables that are affected by this hotfix, you must follow these steps:

  1. Review the changes that are documented in the .xpo file.

  2. Apply these changes in a test environment before you apply the hotfix in a production environment.



For more information about how to install this hotfix, click the following article number to view the article in the Microsoft Knowledge Base:

893082 How to install a Microsoft Dynamics AX hotfix

Prerequisites

You must have Microsoft Dynamics AX 2009 Service Pack 1 with the Eastern Europe GLS layer installed to apply this hotfix.

Restart requirement

You must restart the Application Object Server (AOS) service after you apply the hotfix.

File information

The Russian version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

61,672

31-May-2012

22:35

x86

Kb2719350glp.xpo

Not applicable

54,391,343

31-May-2012

22:23

Not applicable

Metadata.xml

Not applicable

72

31-May-2012

22:23

Not applicable

Kb2719350.xpo

Not applicable

67,246,641

31-May-2012

22:25

Not applicable

Metadata.xml

Not applicable

72

31-May-2012

22:25

Not applicable

Axsetupsp.exe

5.0.1100.45

1,636,584

31-May-2012

22:34

x86

Cabextractor.dll

Not applicable

19,184

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

538,880

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,336

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

538,880

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

538,880

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1500.1212

16,320

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

31-May-2012

22:33

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

542,976

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

17,848

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

534,784

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

547,072

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

18,872

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:33

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

559,360

31-May-2012

22:33

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

20,408

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

530,688

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

09-Sep-2011

06:34

x86

Axsetupsp.resources.dll

5.0.1100.40

526,592

31-May-2012

22:34

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

15,800

09-Sep-2011

06:34

x86

Cabextractor.dll

Not applicable

22,768

31-May-2012

22:35

x64

Validation of the application hotfix installation

To validate the installation of the application hotfix, open the SysHotfixManifest class in the Application Object Tree (AOT). Then, verify that there is a method whose name includes the Knowledge Base (KB) article number of the installed hotfix. Additionally, you can cross-check the affected objects by comparing the KBXXXXXX.txt file against the objects in the AOT. By doing this, you can make sure that the objects are changed correctly in the SYP layer or in the GLP layer.

Note The XXXXXX placeholder represents the KB article number of the installed hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

974255 Impact Analysis feature for Dynamics AX 2009

Note This is a "FAST PUBLISH" article created directly from within the Microsoft support organization. The information contained herein is provided as-is in response to emerging issues. As a result of the speed in making it available, the materials may include typographical errors and may be revised at any time without notice. See Terms of Use for other considerations.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×