Symptoms

Consider the following scenario:

  • You use audit mode to install an English version of Windows 7 or of Windows Server 2008 R2 from a multilanguage image.

  • You add a simplified Chinese language pack to the system and then reseal the system.

  • During the out-of-box experience (OOBE) stage, you select Simplified Chinese.

  • After the OOBE is finished, you install local software for China.

In this scenario, many simplified Chinese characters may be displayed as a question mark (?) in the local software for China.

Cause

This issue occurs because the OOBE does not correctly update the following registry key in the multilanguage image:

HKEY_CURRENT_USER\ControlPanel\International\localeTherefore, the characters for local applications may not be displayed correctly.

Resolution

The following hotfix works only if the hotfix is included by the OEM or IT department in their images before the OOBE occurs.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Kernelbase.dll

6.1.7600.16777

288,768

10-Mar-2011

07:22

Kernelbase.dll

6.1.7600.20920

288,768

10-Mar-2011

07:35

Kernelbase.dll

6.1.7601.17576

288,768

10-Mar-2011

07:15

Kernelbase.dll

6.1.7601.21679

288,768

10-Mar-2011

07:13

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Kernelbase.dll

6.1.7600.16777

421,376

10-Mar-2011

08:07

x64

Kernelbase.dll

6.1.7600.20920

420,864

10-Mar-2011

08:03

x64

Kernelbase.dll

6.1.7601.17576

420,864

10-Mar-2011

08:17

x64

Kernelbase.dll

6.1.7601.21679

420,864

10-Mar-2011

08:07

x64

Kernelbase.dll

6.1.7600.16777

270,336

10-Mar-2011

07:18

x86

Kernelbase.dll

6.1.7600.20920

270,336

10-Mar-2011

07:31

x86

Kernelbase.dll

6.1.7601.17576

270,336

10-Mar-2011

07:13

x86

Kernelbase.dll

6.1.7601.21679

270,336

10-Mar-2011

07:09

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Kernelbase.dll

6.1.7600.16777

718,848

10-Mar-2011

07:01

IA-64

Kernelbase.dll

6.1.7600.20920

718,848

10-Mar-2011

06:56

IA-64

Kernelbase.dll

6.1.7601.17576

718,848

10-Mar-2011

06:53

IA-64

Kernelbase.dll

6.1.7601.21679

718,848

10-Mar-2011

06:55

IA-64

Kernelbase.dll

6.1.7600.16777

270,336

10-Mar-2011

07:18

x86

Kernelbase.dll

6.1.7600.20920

270,336

10-Mar-2011

07:31

x86

Kernelbase.dll

6.1.7601.17576

270,336

10-Mar-2011

07:13

x86

Kernelbase.dll

6.1.7601.21679

270,336

10-Mar-2011

07:09

x86

Workaround

To work around the issue, follow these steps:

  1. In Control Panel, click Clock, Language, and Region, and then click Region and Language.

  2. Click the For mats tab.

  3. In the Format list, change the locale from the original locale to a different locale, and then click OK.

  4. In the Format list, change the locale back to the original locale, and then click OK.

  5. Restart the computer.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_1beda155830d88345fae2674be4427ee_31bf3856ad364e35_6.1.7600.20920_none_6cb3ed7712418d78.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

X86_24b2d2526927a6e8b246de9aa058ab62_31bf3856ad364e35_6.1.7601.17576_none_b3e1860ea19f628d.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

X86_2c441fa335f152820d721122bc63af2e_31bf3856ad364e35_6.1.7600.16777_none_b26a5c99624dc9a8.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

X86_d2447ca96719720e2e8f2eca26cf4a29_31bf3856ad364e35_6.1.7601.21679_none_ae68f85cc083e333.manifest

File version

Not applicable

File size

698

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

X86_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.16777_none_26e5a68f15ddb164.manifest

File version

Not applicable

File size

2,734

Date (UTC)

10-Mar-2011

Time (UTC)

07:52

File name

X86_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.20920_none_279e52d62ed9113f.manifest

File version

Not applicable

File size

2,734

Date (UTC)

10-Mar-2011

Time (UTC)

08:00

File name

X86_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17576_none_28cb034b130503f9.manifest

File version

Not applicable

File size

2,734

Date (UTC)

10-Mar-2011

Time (UTC)

07:42

File name

X86_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.21679_none_2957a0f42c1fefc8.manifest

File version

Not applicable

File size

2,734

Date (UTC)

10-Mar-2011

Time (UTC)

07:43

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_193087479dd3b01c59f71cfbb3c51e89_31bf3856ad364e35_6.1.7601.21679_none_1f033cb15846b90d.manifest

File version

Not applicable

File size

1,046

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_23b09cad53a52a41df89fa0968ac5245_31bf3856ad364e35_6.1.7601.17576_none_d681fc5cfc584fb3.manifest

File version

Not applicable

File size

1,046

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_29657bf7225418d3d3b82cdac490270a_31bf3856ad364e35_6.1.7600.16777_none_50412f5e0dcdb887.manifest

File version

Not applicable

File size

1,046

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_2f4b62c0781acd8f292919058b7f9d25_31bf3856ad364e35_6.1.7600.20920_none_92a9d8ca9deac997.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_35ed5d3afa9792f25cf20577b2c0fea6_31bf3856ad364e35_6.1.7600.20920_none_3ed9a564325883e0.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_63c8691e8f8ac0026784071841534a39_31bf3856ad364e35_6.1.7600.16777_none_1a90b14055782741.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_8e024e91aceb4a566a2501ef3020fa61_31bf3856ad364e35_6.1.7600.16777_none_ef8e2cd77c544f83.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_987edc23c56f0ef8c63861cbb136e3fe_31bf3856ad364e35_6.1.7601.21679_none_ddbb7ffc5697c9b4.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_99f51fc708fd9261c7753747b99ba7dd_31bf3856ad364e35_6.1.7600.20920_none_4f6ec844c35fbed1.manifest

File version

Not applicable

File size

1,046

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_a58a66fef01879d18e3ecd2945c4d72b_31bf3856ad364e35_6.1.7601.21679_none_e65382018b42aa19.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_a87ff2b556df06adff06dfbe8d85d379_31bf3856ad364e35_6.1.7601.17576_none_09c33c9b5b93f86e.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_bcc0f07c8cc50a99a223078d568cd110_31bf3856ad364e35_6.1.7601.17576_none_a5775838cad01a45.manifest

File version

Not applicable

File size

702

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Amd64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.16777_none_83044212ce3b229a.manifest

File version

Not applicable

File size

2,738

Date (UTC)

10-Mar-2011

Time (UTC)

08:44

File name

Amd64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.20920_none_83bcee59e7368275.manifest

File version

Not applicable

File size

2,738

Date (UTC)

10-Mar-2011

Time (UTC)

09:00

File name

Amd64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17576_none_84e99ececb62752f.manifest

File version

Not applicable

File size

2,738

Date (UTC)

10-Mar-2011

Time (UTC)

08:55

File name

Amd64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.21679_none_85763c77e47d60fe.manifest

File version

Not applicable

File size

2,738

Date (UTC)

10-Mar-2011

Time (UTC)

08:41

File name

Wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.16777_none_8d58ec65029be495.manifest

File version

Not applicable

File size

2,746

Date (UTC)

10-Mar-2011

Time (UTC)

07:48

File name

Wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.20920_none_8e1198ac1b974470.manifest

File version

Not applicable

File size

2,746

Date (UTC)

10-Mar-2011

Time (UTC)

07:53

File name

Wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17576_none_8f3e4920ffc3372a.manifest

File version

Not applicable

File size

2,746

Date (UTC)

10-Mar-2011

Time (UTC)

07:35

File name

Wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.21679_none_8fcae6ca18de22f9.manifest

File version

Not applicable

File size

2,746

Date (UTC)

10-Mar-2011

Time (UTC)

07:35

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_35ed5d3afa9792f25cf20577b2c0fea6_31bf3856ad364e35_6.1.7600.20920_none_e2bcadd679f91ba6.manifest

File version

Not applicable

File size

701

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Ia64_579186df4cbd73c27d3c4fd05c348421_31bf3856ad364e35_6.1.7600.20920_none_3f11afce77f7faf9.manifest

File version

Not applicable

File size

700

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Ia64_63c8691e8f8ac0026784071841534a39_31bf3856ad364e35_6.1.7600.16777_none_be73b9b29d18bf07.manifest

File version

Not applicable

File size

701

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Ia64_931ef92d0c9445a008ce27c883af9577_31bf3856ad364e35_6.1.7600.16777_none_01c96524cc6e8d5e.manifest

File version

Not applicable

File size

700

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Ia64_a58a66fef01879d18e3ecd2945c4d72b_31bf3856ad364e35_6.1.7601.21679_none_8a368a73d2e341df.manifest

File version

Not applicable

File size

701

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Ia64_a87ff2b556df06adff06dfbe8d85d379_31bf3856ad364e35_6.1.7601.17576_none_ada6450da3349034.manifest

File version

Not applicable

File size

701

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Ia64_c698be67da6018aa173ab5873f8e649d_31bf3856ad364e35_6.1.7601.17576_none_bdc8c39632013e4f.manifest

File version

Not applicable

File size

700

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Ia64_f2fe83554ee299f86b70826f947e4091_31bf3856ad364e35_6.1.7601.21679_none_4f8ef3fd3a8617e1.manifest

File version

Not applicable

File size

700

Date (UTC)

10-Mar-2011

Time (UTC)

17:11

File name

Ia64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.16777_none_26e74a8515dbba60.manifest

File version

Not applicable

File size

2,736

Date (UTC)

10-Mar-2011

Time (UTC)

08:50

File name

Ia64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.20920_none_279ff6cc2ed71a3b.manifest

File version

Not applicable

File size

2,736

Date (UTC)

10-Mar-2011

Time (UTC)

09:01

File name

Ia64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17576_none_28cca74113030cf5.manifest

File version

Not applicable

File size

2,736

Date (UTC)

10-Mar-2011

Time (UTC)

08:40

File name

Ia64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.21679_none_295944ea2c1df8c4.manifest

File version

Not applicable

File size

2,736

Date (UTC)

10-Mar-2011

Time (UTC)

08:34

File name

Wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.16777_none_8d58ec65029be495.manifest

File version

Not applicable

File size

2,746

Date (UTC)

10-Mar-2011

Time (UTC)

07:48

File name

Wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7600.20920_none_8e1198ac1b974470.manifest

File version

Not applicable

File size

2,746

Date (UTC)

10-Mar-2011

Time (UTC)

07:53

File name

Wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.17576_none_8f3e4920ffc3372a.manifest

File version

Not applicable

File size

2,746

Date (UTC)

10-Mar-2011

Time (UTC)

07:35

File name

Wow64_microsoft-windows-kernelbase_31bf3856ad364e35_6.1.7601.21679_none_8fcae6ca18de22f9.manifest

File version

Not applicable

File size

2,746

Date (UTC)

10-Mar-2011

Time (UTC)

07:35

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