Symptoms

Consider the following scenario:

  • You receive an email message that contains multiple attachments in Microsoft Outlook Web App in Microsoft Office 365.

  • The file names of the attached files contain Japanese characters.

  • You click Download All Attachments in Outlook Web App to download the attachments. In this situation, the attachments are compressed and then downloaded as a compressed (.zip) file.

  • You decompress the .zip file by using the Windows (zipped) Folders feature on a computer that is running Windows 7 or Windows Server 2008 R2.

In this scenario, the Japanese characters in the file names of the decompressed files are displayed as garbled text.

Cause

This issue is caused by an error in Zipfldr.dll.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

21:27

Zipfldrndll

6.1.7600.17019

330,240

08-May-2012

04:44

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

21:27

Zipfldr.dll

6.1.7600.21209

330,240

08-May-2012

04:39

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

21:27

Zipfldr.dll

6.1.7601.17837

330,240

08-May-2012

04:40

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

21:27

Zipfldr.dll

6.1.7601.21989

330,240

08-May-2012

04:25

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

20:45

Not applicable

Zipfldr.dll

6.1.7600.17019

369,664

08-May-2012

05:35

x64

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

20:45

Not applicable

Zipfldr.dll

6.1.7600.21209

369,664

08-May-2012

05:32

x64

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

20:45

Not applicable

Zipfldr.dll

6.1.7601.17837

369,664

08-May-2012

05:35

x64

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

20:45

Not applicable

Zipfldr.dll

6.1.7601.21989

369,664

08-May-2012

05:19

x64

Zipfldr.dll

6.1.7600.17019

330,240

08-May-2012

04:44

x86

Zipfldr.dll

6.1.7600.21209

330,240

08-May-2012

04:39

x86

Zipfldr.dll

6.1.7601.17837

330,240

08-May-2012

04:40

x86

Zipfldr.dll

6.1.7601.21989

330,240

08-May-2012

04:25

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

20:50

Not applicable

Zipfldr.dll

6.1.7600.17019

676,864

08-May-2012

04:28

IA-64

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

20:50

Not applicable

Zipfldr.dll

6.1.7600.21209

676,864

08-May-2012

04:28

IA-64

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

20:50

Not applicable

Zipfldr.dll

6.1.7601.17837

676,864

08-May-2012

04:08

IA-64

Compressed (zipped) folder.zfsendtotarget

Not applicable

3

10-Jun-2009

20:50

Not applicable

Zipfldr.dll

6.1.7601.21989

676,864

08-May-2012

04:22

IA-64

Zipfldr.dll

6.1.7600.17019

330,240

08-May-2012

04:44

x86

Zipfldr.dll

6.1.7600.21209

330,240

08-May-2012

04:39

x86

Zipfldr.dll

6.1.7601.17837

330,240

08-May-2012

04:40

x86

Zipfldr.dll

6.1.7601.21989

330,240

08-May-2012

04:25

x86

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_116c0f7cf009f14599623f5dc8249f9c_31bf3856ad364e35_6.1.7600.21209_none_430efe68a4e337c1.manifest

File version

Not applicable

File size

695

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

X86_29e7504f4a205c094f8e1fae9e6834ca_31bf3856ad364e35_6.1.7601.17837_none_fed691da4309f56d.manifest

File version

Not applicable

File size

695

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

X86_42e7af1d78799ada7b13ae41655c1157_31bf3856ad364e35_6.1.7601.21989_none_9a94fc71d76d3922.manifest

File version

Not applicable

File size

695

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

X86_ce15dc20935b48563496a9efd9040315_31bf3856ad364e35_6.1.7600.17019_none_4dc3595fec7adadb.manifest

File version

Not applicable

File size

695

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

X86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_782c3481965fdffd.manifest

File version

Not applicable

File size

26,385

Date (UTC)

08-May-2012

Time (UTC)

05:20

File name

X86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_78c0a31eaf7560fd.manifest

File version

Not applicable

File size

26,385

Date (UTC)

08-May-2012

Time (UTC)

05:49

File name

X86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_79fb1adf93981b02.manifest

File version

Not applicable

File size

26,385

Date (UTC)

08-May-2012

Time (UTC)

05:37

File name

X86_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_7a50a8a2acdc792f.manifest

File version

Not applicable

File size

26,385

Date (UTC)

08-May-2012

Time (UTC)

05:22

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_176ff9ec11964285a0d9a80f8d1df822_31bf3856ad364e35_6.1.7601.17837_none_b67f3142eb781eb5.manifest

File version

Not applicable

File size

1,040

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

Amd64_2d3d56d6c19ecec5d27f5b262fcd0ea7_31bf3856ad364e35_6.1.7601.21989_none_176359202e168459.manifest

File version

Not applicable

File size

1,040

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

Amd64_e7518218f696f8637121b98b3965e953_31bf3856ad364e35_6.1.7600.21209_none_ae8921df922918fd.manifest

File version

Not applicable

File size

1,040

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

Amd64_fdd8d3727f5c74fd447eaf4afc1dd170_31bf3856ad364e35_6.1.7600.17019_none_e085660d5f893183.manifest

File version

Not applicable

File size

1,040

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

Amd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_d44ad0054ebd5133.manifest

File version

Not applicable

File size

26,389

Date (UTC)

08-May-2012

Time (UTC)

06:44

File name

Amd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_d4df3ea267d2d233.manifest

File version

Not applicable

File size

26,389

Date (UTC)

08-May-2012

Time (UTC)

06:38

File name

Amd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_d619b6634bf58c38.manifest

File version

Not applicable

File size

26,389

Date (UTC)

08-May-2012

Time (UTC)

06:49

File name

Amd64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_d66f44266539ea65.manifest

File version

Not applicable

File size

26,389

Date (UTC)

08-May-2012

Time (UTC)

06:44

File name

Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_de9f7a57831e132e.manifest

File version

Not applicable

File size

25,515

Date (UTC)

08-May-2012

Time (UTC)

05:07

File name

Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_df33e8f49c33942e.manifest

File version

Not applicable

File size

25,515

Date (UTC)

08-May-2012

Time (UTC)

05:10

File name

Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_e06e60b580564e33.manifest

File version

Not applicable

File size

25,515

Date (UTC)

08-May-2012

Time (UTC)

05:04

File name

Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_e0c3ee78999aac60.manifest

File version

Not applicable

File size

25,515

Date (UTC)

08-May-2012

Time (UTC)

04:49

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_85ec277ccac4be6e2d2d4eda4c141afd_31bf3856ad364e35_6.1.7601.21989_none_1bf527e26d27957a.manifest

File version

Not applicable

File size

1,038

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

Ia64_a264020fede0a92223aae6f0800bc4b9_31bf3856ad364e35_6.1.7600.17019_none_7366810234ba8840.manifest

File version

Not applicable

File size

1,038

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

Ia64_a78767b56625711b10bd462931648577_31bf3856ad364e35_6.1.7601.17837_none_d92efedefb18f2fe.manifest

File version

Not applicable

File size

1,038

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

Ia64_bbdfb0c972674a3ba356cfd4d52c8a83_31bf3856ad364e35_6.1.7600.21209_none_b03183576133852d.manifest

File version

Not applicable

File size

1,038

Date (UTC)

08-May-2012

Time (UTC)

10:06

File name

Ia64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_782dd877965de8f9.manifest

File version

Not applicable

File size

26,387

Date (UTC)

08-May-2012

Time (UTC)

06:02

File name

Ia64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_78c24714af7369f9.manifest

File version

Not applicable

File size

26,387

Date (UTC)

08-May-2012

Time (UTC)

05:54

File name

Ia64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_79fcbed5939623fe.manifest

File version

Not applicable

File size

26,387

Date (UTC)

08-May-2012

Time (UTC)

05:56

File name

Ia64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_7a524c98acda822b.manifest

File version

Not applicable

File size

26,387

Date (UTC)

08-May-2012

Time (UTC)

05:45

File name

Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.17019_none_de9f7a57831e132e.manifest

File version

Not applicable

File size

25,515

Date (UTC)

08-May-2012

Time (UTC)

05:07

File name

Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7600.21209_none_df33e8f49c33942e.manifest

File version

Not applicable

File size

25,515

Date (UTC)

08-May-2012

Time (UTC)

05:10

File name

Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.17837_none_e06e60b580564e33.manifest

File version

Not applicable

File size

25,515

Date (UTC)

08-May-2012

Time (UTC)

05:04

File name

Wow64_microsoft-windows-zipfldr_31bf3856ad364e35_6.1.7601.21989_none_e0c3ee78999aac60.manifest

File version

Not applicable

File size

25,515

Date (UTC)

08-May-2012

Time (UTC)

04:49

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