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After installing the Windows updates released January 11, 2022 or later Windows versions on an affected version of Windows, recovery discs (CD or DVD) created by using the Backup and Restore (Windows 7) app in Control Panel might be unable to start.

Recovery discs that were created by using the Backup and Restore (Windows 7) app on devices which have installed Windows updates released before January 11, 2022 are not affected by this issue and should start as expected.

Note: No third-party backup or recovery apps are currently known to be affected by this issue

Next steps

This issue is now resolved for the following versions of Windows: 

  • Windows 11, version 21H2: KB5014019

  • Windows 10, version 1809, Windows 10 Enterprise LTSC 2019: KB5014022

  • Windows 10, version 21H2; Windows 10, version 21H1; Windows 10, version 20H2: KB5014023

  • Windows 10 Enterprise LTSC 2016: KB5013952

  • Windows 10 Enterprise 2015 LTSB: KB5013963

Note All editions of Windows 10, version 1909 has reached end of servicing as of May 10, 2022. To resolve this issue on your device running Windows 10, version 1909, we recommend that you update your devices to the latest version of Windows 10, or upgrade eligible devices to Windows 11. For information about servicing timelines and lifecycle, see Windows 10 release information, Windows 11 release information, and Lifecycle FAQ - Windows

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