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After running a System Restore to a previous restore point on a device that is running Windows 10 or a later Windows version, some Windows applications that use the MSIX Windows app package format may experience any of the following temporary symptoms:

Note Other symptoms may also occur which are not listed here.

  • An error message “This app can’t open” is displayed instead of the app starting.

  • The app might have multiple entries on the Start menu.

  • An app may not respond when you try to start the app.

  • An I/O error may occur, followed by the app not responding, and then the app crashes.

  • If you try to start the app again, the app now runs.

Some Microsoft apps that are known to experience this issue include the following:

  • Notepad

  • Paint

  • Office

  • Cortana

  • Terminal

Note This list of apps is not a complete list. Any Windows applications that use the MSIX Windows app package format may experience this issue.


To work around this issue, do one of the following

  • Try starting the app again.

  • Try re-installing the app from the Windows Store.

  • Try re-installing the app from the original source from which it was first installed.

  • Try running Windows Update.

For more information about repairing apps and programs in Windows, see here.

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