Symptoms
After running a System Restore to a previous restore point on a device that is running Windows 10 or a later Windows version, some Windows applications that use the MSIX Windows app package format may experience any of the following temporary symptoms:
Note Other symptoms may also occur which are not listed here.
- An error message “This app can’t open” is displayed instead of the app starting.
- The app might have multiple entries on the Start menu.
- An app may not respond when you try to start the app.
- An I/O error may occur, followed by the app not responding, and then the app crashes.
- If you try to start the app again, the app now runs.
Some Microsoft apps that are known to experience this issue include the following:
- Notepad
- Paint
- Office
- Cortana
- Terminal
Note This list of apps is not a complete list. Any Windows applications that use the MSIX Windows app package format may experience this issue.
Workaround
To work around this issue, do one of the following
- Try starting the app again.
- Try re-installing the app from the Windows Store.
- Try re-installing the app from the original source from which it was first installed.
- Try running Windows Update.
For more information about repairing apps and programs in Windows, see here.