|
Change date |
Change description |
|---|---|
|
January 9, 2024 |
|
Summary
The Microsoft Printer Metadata Troubleshooter Tool is intended to help users and administrators address the known issue as described in Printer names and icons might be changed and HP Smart app automatically installs.
-
This tool will review your printer information. It will restore any previously downloaded model information and icons and will remove HP LaserJet M101-M106 model information, icons, and application associations from printers that do not match this name and model.
-
This tool will uninstall the HP Smart application if incorrect metadata was found, there are no HP printers or HP printer drivers installed, and the application was installed after November 25, 2023.
-
An update was added on January 5, 2024 to address the vulnerabilities mentioned in CVE-2024-21325 | Microsoft Printer Metadata Troubleshooter Tool Remote Code Execution Vulnerability. If you downloaded before January 5, 2024, please delete the previous version. If you have already run any version of this tool, no additional action is needed.
How to get this troubleshooter
This troubleshooter tool is available on the Microsoft Download Center. Download the file appropriate for your device as listed in the “File Information” section.
How to use this tool
-
When it is run by enterprise administrators, correcting printers for all users and sessions on a system requires running the tool as the Local System account. Tools such as PsExec or Windows Task Scheduler can run commands as Local System.
-
When it is run by users managing their own printers, this tool must be run using administrative credentials. The following are recommended steps to execute the file and confirm it worked:
-
Click Start, type cmd, right-click Command Prompt, and then select Run as Administrator.
-
In the opened command prompt, type cd /d “[path_to_downloaded_tool]” and then press Enter.
-
Type the name of the file appropriate for your device from the list below (for instance PrintMetadataTroubleshooterX86.exe) and then press Enter.
-
-
The tool will return the message Troubleshooter completed successfully on devices where incorrect printer information was found/fixed. Or, it will return the message Troubleshooter not applicable since metadata package not found on devices that are not affected.
NOTE Icon and metadata changes may take a couple of hours after the tool completes.
File information
The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.
|
File name |
Version |
File size |
Date |
Time |
|
PrintMetadataTroubleshooterX86.exe |
1.0.0.1 |
219,576 |
5-Jan-2024 |
11:10 |
|
File name |
Version |
File size |
Date |
Time |
|
PrintMetadataTroubleshooterX64.exe |
1.0.0.1 |
246,200 |
5-Jan-2024 |
11:11 |
|
File name |
Version |
File size |
Date |
Time |
|
PrintMetadataTroubleshooterArm32.exe |
1.0.0.1 |
197,152 |
5-Jan-2024 |
11:11 |
|
File name |
Version |
File size |
Date |
Time |
|
PrintMetadataTroubleshooterArm64.exe |
1.0.0.1 |
253,472 |
5-Jan-2024 |
11:11 |
References
SUPPLEMENTAL NOTICE
WINDOWS OPERATING SYSTEM
Microsoft Corporation (or based on where you live, one of its affiliates) licenses this executable file (“supplement”) to you. You may use a copy of this supplement only with a validly licensed copy of the Windows Operating System software (“software”). You may not use the supplement if you do not have a valid license for the software. The license terms for the software apply to your use of this supplement.
BY INSTALLING, HAVING INSTALLED, OR USING THIS SUPPLEMENT, YOU ACCEPT THESE SUPPLEMENTAL TERMS. IF YOU DO NOT AGREE TO THESE SUPPLEMENTAL TERMS, YOU MAY NOT INSTALL, HAVE INSTALLED, OR USE THIS SUPPLEMENT.
This tool abides by the Microsoft Privacy Statement.
Learn about the standard terminology that is used to describe Microsoft software updates.
