Location detection feature in DirectAccess is disabled intermittently in Windows 7 or in Windows Server 2008 R2

Symptoms

When you enable the DirectAccess feature on a computer that is running Windows 7 or Windows Server 2008 R2, the location detection feature in DirectAccess is disabled intermittently, and the computer is stuck in not in the office mode. Additionally, the computer cannot access corporate resources until the computer is restarted or until the Network Location Awareness service is restarted.

Cause

This issue occurs because the corporate location detection functionality in the Network Connectivity Status Indicator (NCSI) component is disabled intermittently and is not re-enabled.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Ncsi.dll

6.1.7601.21928

156,160

24-Feb-2012

09:05

Nlaapi.dll

6.1.7601.21928

52,224

24-Feb-2012

09:05

Nlasvc.dll

6.1.7601.21928

242,688

24-Feb-2012

09:05

Nlasvc.ptxml

Not applicable

2,494

13-Jul-2009

20:54

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ncsi.dll

6.1.7601.21928

216,064

24-Feb-2012

10:08

x64

Nlaapi.dll

6.1.7601.21928

70,656

24-Feb-2012

10:08

x64

Nlasvc.dll

6.1.7601.21928

303,616

24-Feb-2012

10:08

x64

Nlasvc.ptxml

Not applicable

2,494

13-Jul-2009

20:43

Not applicable

Ncsi.dll

6.1.7601.21928

156,160

24-Feb-2012

09:05

x86

Nlaapi.dll

6.1.7601.21928

52,224

24-Feb-2012

09:05

x86

Wow64_nlasvc.ptxml

Not applicable

2,494

13-Jul-2009

20:54

Not applicable

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Ncsi.dll

6.1.7601.21928

471,040

24-Feb-2012

09:08

IA-64

Nlaapi.dll

6.1.7601.21928

156,672

24-Feb-2012

09:08

IA-64

Nlasvc.dll

6.1.7601.21928

603,648

24-Feb-2012

09:08

IA-64

Nlasvc.ptxml

Not applicable

2,494

13-Jul-2009

20:43

Not applicable

Ncsi.dll

6.1.7601.21928

156,160

24-Feb-2012

09:05

x86

Nlaapi.dll

6.1.7601.21928

52,224

24-Feb-2012

09:05

x86

Wow64_nlasvc.ptxml

Not applicable

2,494

13-Jul-2009

20:54

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about DirectAccess, visit the following Microsoft website:

General information about DirectAccess

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_fbb7384894a71a995d009add3b26c290_31bf3856ad364e35_6.1.7601.21928_none_7cc672b2527a8c15.manifest

File version

Not applicable

File size

694

Date (UTC)

24-Feb-2012

Time (UTC)

12:29

File name

X86_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.21928_none_6a10336b824e76fc.manifest

File version

Not applicable

File size

48,789

Date (UTC)

24-Feb-2012

Time (UTC)

09:41

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_366fd366d9fca3f22f5748de0a432be8_31bf3856ad364e35_6.1.7601.21928_none_77fe16ceef224582.manifest

File version

Not applicable

File size

698

Date (UTC)

24-Feb-2012

Time (UTC)

12:29

File name

Amd64_823641210f30965c35fc016eba4b1630_31bf3856ad364e35_6.1.7601.21928_none_362d519d16a3dc4d.manifest

File version

Not applicable

File size

698

Date (UTC)

24-Feb-2012

Time (UTC)

12:29

File name

Amd64_a0c571ce7db84346da3993f4e2cf8456_31bf3856ad364e35_6.1.7601.21928_none_a77c5af0e5e432b3.manifest

File version

Not applicable

File size

1,038

Date (UTC)

24-Feb-2012

Time (UTC)

12:29

File name

Amd64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.21928_none_c62eceef3aabe832.manifest

File version

Not applicable

File size

48,793

Date (UTC)

24-Feb-2012

Time (UTC)

10:49

File name

Wow64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.21928_none_d08379416f0caa2d.manifest

File version

Not applicable

File size

47,009

Date (UTC)

24-Feb-2012

Time (UTC)

09:25

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name

Ia64_54ce72024e3eca4d1fbde2850a5e5f30_31bf3856ad364e35_6.1.7601.21928_none_f6e490d4b1144cc5.manifest

File version

Not applicable

File size

1,036

Date (UTC)

24-Feb-2012

Time (UTC)

12:29

File name

Ia64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.21928_none_6a11d761824c7ff8.manifest

File version

Not applicable

File size

48,791

Date (UTC)

24-Feb-2012

Time (UTC)

10:30

File name

Wow64_microsoft-windows-nlasvc_31bf3856ad364e35_6.1.7601.21928_none_d08379416f0caa2d.manifest

File version

Not applicable

File size

47,009

Date (UTC)

24-Feb-2012

Time (UTC)

09:25

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