Symptoms
Consider the following scenario:
-
You have a computer that is running Windows 7 or Windows Server 2008 R2, and the computer joins a workgroup.
-
An 802.1X secured network connection is created in Network Connections.
-
You use more than one user account to log on to the 802.1X secured network from the computer.
In this scenario, only the first user account receives a pop-up balloon to enter credentials to log on to the 802.1X secured network. Successive user accounts do not receive this pop-up balloon. Additionally, the network connection to the 802.1X secured network is in an "Authentication Failed" state. Because of the issue, successive users cannot access the network resources, such as file servers, shared printer or applications.
Note Successive user accounts may sometimes receive a pop-up balloon to enter credentials to log on to the domain after a long wait, such as a wait of several minutes.
Cause
This issue occurs because the Wired AutoConfig (DOT3SVC) service does not handle the event data correctly when a user account logs on to the computer.
Resolution
Hotfix information
A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.
If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:
http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.
Prerequisites
To apply this hotfix, you must be running one of the following operating systems:
-
Windows 7
-
Windows 7 Service Pack 1 (SP1)
-
Windows Server 2008 R2
-
Windows Server 2008 R2 Service Pack 1 (SP1)
Registry information
To use the hotfix in this package, you do not have to make any changes to the registry.
Restart requirement
You must restart the computer after you apply this hotfix.
Note You can stop the Wired AutoConfig service before you install the hotfix to avoid restarting.
Hotfix replacement information
This hotfix does not replace a previously released hotfix.
File information
The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.
Windows 7 and Windows Server 2008 R2 file information notes
-
The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:
Version
Product
Milestone
Service branch
6.1.760
0.20xxxWindows 7 and Windows Server 2008 R2
RTM
LDR
6.1.760
1.17xxxWindows 7 and Windows Server 2008 R2
SP1
GDR
6.1.760
1.21xxxWindows 7 and Windows Server 2008 R2
SP1
LDR
-
GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.
-
The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important for maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.
For all supported x86-based versions of Windows 7
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Dot3.mof |
Not applicable |
6,072 |
22-Jul-2009 |
23:04 |
Not applicable |
|
Dot3api.dll |
6.1.7600.20882 |
91,136 |
17-Jan-2011 |
05:30 |
x86 |
|
Dot3dlg.dll |
6.1.7600.20882 |
47,104 |
17-Jan-2011 |
05:30 |
x86 |
|
Dot3msm.dll |
6.1.7600.20882 |
115,200 |
17-Jan-2011 |
05:30 |
x86 |
|
Dot3svc.dll |
6.1.7600.20882 |
215,552 |
17-Jan-2011 |
05:30 |
x86 |
|
Report.system.netdiagframework.xml |
Not applicable |
29,356 |
22-Jul-2009 |
23:04 |
Not applicable |
|
Report.system.wired.xml |
Not applicable |
19,290 |
22-Jul-2009 |
23:04 |
Not applicable |
|
Rules.system.netdiagframework.xml |
Not applicable |
57,286 |
22-Jul-2009 |
23:04 |
Not applicable |
|
Rules.system.wired.xml |
Not applicable |
40,902 |
22-Jul-2009 |
23:04 |
Not applicable |
|
Dot3api.dll |
6.1.7601.17514 |
91,136 |
20-Nov-2010 |
12:18 |
x86 |
|
Dot3msm.dll |
6.1.7601.17514 |
115,200 |
20-Nov-2010 |
12:18 |
x86 |
|
Dot3svc.dll |
6.1.7601.21643 |
215,552 |
17-Jan-2011 |
05:36 |
x86 |
|
Report.system.netdiagframework.xml |
Not applicable |
29,356 |
10-Jun-2009 |
21:20 |
Not applicable |
|
Report.system.wired.xml |
Not applicable |
19,290 |
10-Jun-2009 |
21:20 |
Not applicable |
|
Rules.system.netdiagframework.xml |
Not applicable |
57,286 |
10-Jun-2009 |
21:20 |
Not applicable |
|
Rules.system.wired.xml |
Not applicable |
40,902 |
10-Jun-2009 |
21:20 |
Not applicable |
For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
File version |
File size |
Date |
Time |
Platform |
|---|---|---|---|---|---|
|
Dot3.mof |
Not applicable |
6,072 |
22-Jul-2009 |
23:23 |
Not applicable |
|
Dot3api.dll |
6.1.7600.20882 |
84,992 |
17-Jan-2011 |
06:13 |
x64 |
|
Dot3dlg.dll |
6.1.7600.20882 |
57,856 |
17-Jan-2011 |
06:13 |
x64 |
|
Dot3msm.dll |
6.1.7600.20882 |
103,936 |
17-Jan-2011 |
06:13 |
x64 |
|
Dot3svc.dll |
6.1.7600.20882 |
254,464 |
17-Jan-2011 |
06:13 |
x64 |
|
Report.system.netdiagframework.xml |
Not applicable |
29,356 |
22-Jul-2009 |
23:23 |
Not applicable |
|
Report.system.wired.xml |
Not applicable |
19,290 |
22-Jul-2009 |
23:23 |
Not applicable |
|
Rules.system.netdiagframework.xml |
Not applicable |
57,286 |
22-Jul-2009 |
23:23 |
Not applicable |
|
Rules.system.wired.xml |
Not applicable |
40,902 |
22-Jul-2009 |
23:23 |
Not applicable |
|
Dot3api.dll |
6.1.7601.17514 |
84,992 |
20-Nov-2010 |
13:26 |
x64 |
|
Dot3msm.dll |
6.1.7601.17514 |
103,936 |
20-Nov-2010 |
13:26 |
x64 |
|
Dot3svc.dll |
6.1.7601.21643 |
254,464 |
17-Jan-2011 |
06:19 |
x64 |
|
Report.system.netdiagframework.xml |
Not applicable |
29,356 |
10-Jun-2009 |
20:37 |
Not applicable |
|
Report.system.wired.xml |
Not applicable |
19,290 |
10-Jun-2009 |
20:37 |
Not applicable |
|
Rules.system.netdiagframework.xml |
Not applicable |
57,286 |
10-Jun-2009 |
20:37 |
Not applicable |
|
Rules.system.wired.xml |
Not applicable |
40,902 |
10-Jun-2009 |
20:37 |
Not applicable |
|
Dot3.mof |
Not applicable |
6,072 |
22-Jul-2009 |
23:04 |
Not applicable |
|
Dot3api.dll |
6.1.7600.20882 |
91,136 |
17-Jan-2011 |
05:30 |
x86 |
|
Dot3dlg.dll |
6.1.7600.20882 |
47,104 |
17-Jan-2011 |
05:30 |
x86 |
|
Dot3msm.dll |
6.1.7600.20882 |
115,200 |
17-Jan-2011 |
05:30 |
x86 |
|
Dot3api.dll |
6.1.7601.21643 |
91,136 |
17-Jan-2011 |
05:36 |
x86 |
|
Dot3dlg.dll |
6.1.7601.21643 |
47,104 |
17-Jan-2011 |
05:36 |
x86 |
|
Dot3msm.dll |
6.1.7601.21643 |
115,200 |
17-Jan-2011 |
05:36 |
x86 |
Workaround
Workaround for Windows 7 and for Windows Server 2008 R2
To work around the issue, you can disable and then enable the 802.1X secured network connection.
Status
Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.
More Information
For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:
824684 Description of the standard terminology that is used to describe Microsoft software updates
Additional file information
Additional file information for Windows 7 and for Windows Server 2008 R2
Additional files for all supported x86-based versions of Windows 7
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
2,482 |
|
Date (UTC) |
18-Jan-2011 |
|
Time (UTC) |
00:35 |
|
Platform |
Not applicable |
|
File name |
X86_4533709d4ac6a9525482100563c5ffcd_31bf3856ad364e35_6.1.7600.20882_none_d4510f352e766222.manifest |
|
File version |
Not applicable |
|
File size |
1,038 |
|
Date (UTC) |
18-Jan-2011 |
|
Time (UTC) |
00:35 |
|
Platform |
Not applicable |
|
File name |
X86_fe17dc330b8c5da864ad2b28f93ee31c_31bf3856ad364e35_6.1.7601.21643_none_7b5cb94680c4881f.manifest |
|
File version |
Not applicable |
|
File size |
695 |
|
Date (UTC) |
18-Jan-2011 |
|
Time (UTC) |
00:35 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-dot3svc-mof_31bf3856ad364e35_6.1.7600.20882_none_96b79a3cc70b140f.manifest |
|
File version |
Not applicable |
|
File size |
1,865 |
|
Date (UTC) |
17-Jan-2011 |
|
Time (UTC) |
06:09 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-dot3svc_31bf3856ad364e35_6.1.7600.20882_none_6bc90870edf829cc.manifest |
|
File version |
Not applicable |
|
File size |
86,521 |
|
Date (UTC) |
17-Jan-2011 |
|
Time (UTC) |
06:19 |
|
Platform |
Not applicable |
|
File name |
X86_microsoft-windows-dot3svc_31bf3856ad364e35_6.1.7601.21643_none_6ddba570eafd3f4b.manifest |
|
File version |
Not applicable |
|
File size |
89,640 |
|
Date (UTC) |
18-Jan-2011 |
|
Time (UTC) |
00:38 |
|
Platform |
Not applicable |
Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2
|
File name |
Amd64_88dc0ffb05cb7a927d131a7697cf9896_31bf3856ad364e35_6.1.7601.21643_none_a0f2ce13315ea637.manifest |
|
File version |
Not applicable |
|
File size |
699 |
|
Date (UTC) |
18-Jan-2011 |
|
Time (UTC) |
00:35 |
|
Platform |
Not applicable |
|
File name |
Amd64_d3f704022d3b30a499179ab0a495bac0_31bf3856ad364e35_6.1.7601.21643_none_fa276298d146267c.manifest |
|
File version |
Not applicable |
|
File size |
1,040 |
|
Date (UTC) |
18-Jan-2011 |
|
Time (UTC) |
00:35 |
|
Platform |
Not applicable |
|
File name |
Amd64_da677866ef048af499f9fabf09a0e770_31bf3856ad364e35_6.1.7600.20882_none_8f7110f2227f3557.manifest |
|
File version |
Not applicable |
|
File size |
1,730 |
|
Date (UTC) |
18-Jan-2011 |
|
Time (UTC) |
00:35 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-dot3svc-mof_31bf3856ad364e35_6.1.7600.20882_none_f2d635c07f688545.manifest |
|
File version |
Not applicable |
|
File size |
1,867 |
|
Date (UTC) |
17-Jan-2011 |
|
Time (UTC) |
06:54 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-dot3svc_31bf3856ad364e35_6.1.7600.20882_none_c7e7a3f4a6559b02.manifest |
|
File version |
Not applicable |
|
File size |
86,525 |
|
Date (UTC) |
17-Jan-2011 |
|
Time (UTC) |
07:08 |
|
Platform |
Not applicable |
|
File name |
Amd64_microsoft-windows-dot3svc_31bf3856ad364e35_6.1.7601.21643_none_c9fa40f4a35ab081.manifest |
|
File version |
Not applicable |
|
File size |
89,644 |
|
Date (UTC) |
18-Jan-2011 |
|
Time (UTC) |
00:35 |
|
Platform |
Not applicable |
|
File name |
Update.mum |
|
File version |
Not applicable |
|
File size |
2,500 |
|
Date (UTC) |
18-Jan-2011 |
|
Time (UTC) |
00:35 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-dot3svc-mof_31bf3856ad364e35_6.1.7600.20882_none_fd2ae012b3c94740.manifest |
|
File version |
Not applicable |
|
File size |
1,867 |
|
Date (UTC) |
17-Jan-2011 |
|
Time (UTC) |
06:04 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-dot3svc_31bf3856ad364e35_6.1.7600.20882_none_d23c4e46dab65cfd.manifest |
|
File version |
Not applicable |
|
File size |
79,649 |
|
Date (UTC) |
17-Jan-2011 |
|
Time (UTC) |
06:03 |
|
Platform |
Not applicable |
|
File name |
Wow64_microsoft-windows-dot3svc_31bf3856ad364e35_6.1.7601.21643_none_d44eeb46d7bb727c.manifest |
|
File version |
Not applicable |
|
File size |
79,649 |
|
Date (UTC) |
17-Jan-2011 |
|
Time (UTC) |
06:05 |
|
Platform |
Not applicable |
