Long wait to reset WSUS server when you import CSA files in Windows Server 2012 R2 or Windows Server 2012

This article describes an issue that occurs when you import Custom Support Agreement (CSA) files to a Windows Server Update Services (WSUS) server that is running Windows Server 2012 R2 or Windows Server 2012. A hotfix and an update rollup are available to resolve this issue. The hotfix has a prerequisite.

Symptoms

This issue occurs because a WSUSutil.exe tool that you use to import files resets every approved update. During this time, the WSUS server becomes unusable.

Resolution

To resolve this issue, we have released an update rollup and a hotfix for Windows Server 2012 R2 or Windows Server 2012.

The update rollup fixes many other issues in addition to the issue that the hotfix fixes. We recommend that you use the update rollup. The update rollup is larger than the hotfix. Therefore, the update rollup takes longer to download.

Get the update rollup for Windows Server 2012 R2 or Windows Server 2012To resolve this issue, install the update rollup that is dated December 2014.


Get the hotfix for Windows Server 2012 R2 or Windows Server 2012 A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

PrerequisitesTo apply this update, you must have update 2919355 installed in Windows Server 2012 R2.

Registry informationTo use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirementYou may have to restart the computer after you apply this hotfix.

Hotfix replacement informationThis hotfix does not replace a previously released hotfix.

More Information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Baseapplicabilityrules.xsd

Not applicable

20,749

18-Jun-2013

15:05

Not applicable

Basetypes.xsd

Not applicable

11,300

18-Jun-2013

15:05

Not applicable

Commandlineinstallation.xsd

Not applicable

6,901

18-Jun-2013

15:05

Not applicable

Logicalapplicabilityrules.xsd

Not applicable

2,076

18-Jun-2013

15:05

Not applicable

Microsoft.updateservices.administration.dll

6.3.9600.17477

148,992

31-Oct-2014

18:45

x86

Microsoft.updateservices.clientservicing.dll

6.3.9600.17475

72,704

31-Oct-2014

18:45

x86

Msiapplicabilityrules.xsd

Not applicable

10,056

18-Jun-2013

15:05

Not applicable

Msiinstallation.xsd

Not applicable

3,458

18-Jun-2013

15:05

Not applicable

Mspinstallation.xsd

Not applicable

3,600

18-Jun-2013

15:05

Not applicable

Patch_applicability.xsd

Not applicable

5,617

18-Jun-2013

15:05

Not applicable

Softwaredistributionpackage.xsd

Not applicable

38,709

18-Jun-2013

15:05

Not applicable

Translatesdptosus.xslt

Not applicable

23,660

18-Jun-2013

15:05

Not applicable

Updateexeinstallation.xsd

Not applicable

52

18-Jun-2013

15:05

Not applicable

Updateservices-common-replacement.man

Not applicable

850

18-Jun-2013

15:06

Not applicable

Updateservicespackage.xsd

Not applicable

9,046

18-Jun-2013

15:05

Not applicable

Windowsdriver.xsd

Not applicable

11,380

18-Jun-2013

15:05

Not applicable

Wsusutil.exe

6.3.9600.17477

156,160

31-Oct-2014

18:45

x86

Windows Server 2012 file information and notes

Important Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8/Windows Server 2012" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.17xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.21xxx

    Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.


For all supported x64-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Baseapplicabilityrules.xsd

Not applicable

20,749

02-Jun-2012

14:37

Not applicable

Basetypes.xsd

Not applicable

11,300

02-Jun-2012

14:37

Not applicable

Commandlineinstallation.xsd

Not applicable

6,901

02-Jun-2012

14:37

Not applicable

Logicalapplicabilityrules.xsd

Not applicable

2,076

02-Jun-2012

14:37

Not applicable

Microsoft.updateservices.administration.dll

6.2.9200.17166

148,992

01-Nov-2014

07:34

x86

Microsoft.updateservices.clientservicing.dll

6.2.9200.17166

72,704

01-Nov-2014

07:34

x86

Msiapplicabilityrules.xsd

Not applicable

10,056

02-Jun-2012

14:37

Not applicable

Msiinstallation.xsd

Not applicable

3,458

02-Jun-2012

14:37

Not applicable

Mspinstallation.xsd

Not applicable

3,600

02-Jun-2012

14:37

Not applicable

Patch_applicability.xsd

Not applicable

5,617

02-Jun-2012

14:37

Not applicable

Softwaredistributionpackage.xsd

Not applicable

38,709

02-Jun-2012

14:37

Not applicable

Translatesdptosus.xslt

Not applicable

23,660

02-Jun-2012

14:37

Not applicable

Updateexeinstallation.xsd

Not applicable

52

02-Jun-2012

14:37

Not applicable

Updateservicespackage.xsd

Not applicable

9,046

02-Jun-2012

14:37

Not applicable

Windowsdriver.xsd

Not applicable

11,380

02-Jun-2012

14:37

Not applicable

Wsusutil.exe

6.2.9200.17166

153,088

01-Nov-2014

07:34

x86

Baseapplicabilityrules.xsd

Not applicable

20,749

02-Jun-2012

14:37

Not applicable

Basetypes.xsd

Not applicable

11,300

02-Jun-2012

14:37

Not applicable

Commandlineinstallation.xsd

Not applicable

6,901

02-Jun-2012

14:37

Not applicable

Logicalapplicabilityrules.xsd

Not applicable

2,076

02-Jun-2012

14:37

Not applicable

Microsoft.updateservices.administration.dll

6.2.9200.21283

148,992

01-Nov-2014

05:43

x86

Microsoft.updateservices.clientservicing.dll

6.2.9200.21283

72,704

01-Nov-2014

05:43

x86

Msiapplicabilityrules.xsd

Not applicable

10,056

02-Jun-2012

14:37

Not applicable

Msiinstallation.xsd

Not applicable

3,458

02-Jun-2012

14:37

Not applicable

Mspinstallation.xsd

Not applicable

3,600

02-Jun-2012

14:37

Not applicable

Patch_applicability.xsd

Not applicable

5,617

02-Jun-2012

14:37

Not applicable

Softwaredistributionpackage.xsd

Not applicable

38,709

02-Jun-2012

14:37

Not applicable

Translatesdptosus.xslt

Not applicable

23,660

02-Jun-2012

14:37

Not applicable

Updateexeinstallation.xsd

Not applicable

52

02-Jun-2012

14:37

Not applicable

Updateservicespackage.xsd

Not applicable

9,046

02-Jun-2012

14:37

Not applicable

Windowsdriver.xsd

Not applicable

11,380

02-Jun-2012

14:37

Not applicable

Wsusutil.exe

6.2.9200.21283

153,088

01-Nov-2014

05:44

x86

Additional file information

Additional file information for Windows Server 2012 R2

Additional files for all supported x64-based versions of Windows Server 2012 R2

File name

Amd64_1e53c9dd8e2c4c31d94dc8d2097f0550_31bf3856ad364e35_6.3.9600.17477_none_d148a214997aa26c.manifest

File version

Not Applicable

File size

695

Date (UTC)

31-Oct-2014

Time (UTC)

18:51

Platform

Not Applicable

File name

Amd64_updateservices-common_31bf3856ad364e35_6.3.9600.17477_none_0ed21e236ea3b68e.manifest

File version

Not Applicable

File size

17,848

Date (UTC)

31-Oct-2014

Time (UTC)

18:51

Platform

Not Applicable

Additional file information for Windows Server 2012

Additional files for all supported x64-based versions of Windows Server 2012

File property

Value

File name

Amd64_7554bbab6b73ee8e56d85ee900226758_31bf3856ad364e35_6.2.9200.17166_none_476d01a0e156b865.manifest

File version

Not applicable

File size

695

Date (UTC)

01-Nov-2014

Time (UTC)

12:14

Platform

Not applicable

File name

Amd64_8e3673170a411825ad254018b234bf28_31bf3856ad364e35_6.2.9200.21283_none_acc607a5f5f188d4.manifest

File version

Not applicable

File size

695

Date (UTC)

01-Nov-2014

Time (UTC)

12:14

Platform

Not applicable

File name

Amd64_updateservices-common_31bf3856ad364e35_6.2.9200.17166_none_76e72f6d2469b954.manifest

File version

Not applicable

File size

15,231

Date (UTC)

01-Nov-2014

Time (UTC)

07:46

Platform

Not applicable

File name

Amd64_updateservices-common_31bf3856ad364e35_6.2.9200.21283_none_77582b823d9a44fb.manifest

File version

Not applicable

File size

15,231

Date (UTC)

01-Nov-2014

Time (UTC)

05:59

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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