Memory leak occurs in the Wmiprvse.exe process in Windows 7 or Windows Server 2008 R2

Symptoms

Assume that you run the WMI command-line (WMIC) utility to delete some user profiles on a computer that is running Windows 7 or Windows Server 2008 R2. In this situation, a memory leak occurs in the Wmiprvse.exe process. 

Cause

This issue occurs because a certain object is not released when the WMIC utility tries to delete user profiles.

Note The object is created as a part of an enumeration of user profiles. Additionally, the object is used to map individual user profiles according to security identifier (SID). 

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.1.7600.21496

28,160

05-Apr-2013

09:11

x86

Profsvc.dll

6.1.7600.21496

168,960

05-Apr-2013

10:54

x86

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:36

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:36

Not applicable

Profprov.dll

6.1.7601.22292

28,672

05-Apr-2013

09:33

x86

Profsvc.dll

6.1.7601.22292

176,128

05-Apr-2013

11:09

x86

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:36

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:36

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.1.7600.21496

33,280

05-Apr-2013

11:50

x64

Profsvc.dll

6.1.7600.21496

215,552

05-Apr-2013

11:50

x64

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:29

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:29

Not applicable

Profprov.dll

6.1.7601.22292

33,792

05-Apr-2013

11:23

x64

Profsvc.dll

6.1.7601.22292

223,744

05-Apr-2013

11:23

x64

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:29

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:29

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Profprov.dll

6.1.7600.21496

78,336

05-Apr-2013

10:49

IA-64

Profsvc.dll

6.1.7600.21496

461,824

05-Apr-2013

10:49

IA-64

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:29

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:29

Not applicable

Profprov.dll

6.1.7601.22292

78,848

05-Apr-2013

10:28

IA-64

Profsvc.dll

6.1.7601.22292

479,232

05-Apr-2013

10:28

IA-64

Profsvc.ptxml

Not applicable

648

13-Jul-2009

20:29

Not applicable

Userprofilewmiprovider.mof

Not applicable

10,708

13-Jul-2009

20:29

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about the WMIC utility, go to the following Microsoft website:

General information about the WMIC utilityFor more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_c5b3d217956c362187332bb1df283b60_31bf3856ad364e35_6.1.7601.22292_none_d4c211ca962ad97a.manifest

File version

Not applicable

File size

695

Date (UTC)

05-Apr-2013

Time (UTC)

17:21

Platform

Not applicable

File name

X86_dd917419e88416867d6abdf34969c2b8_31bf3856ad364e35_6.1.7600.21496_none_87976b78c14e330c.manifest

File version

Not applicable

File size

695

Date (UTC)

05-Apr-2013

Time (UTC)

17:21

Platform

Not applicable

File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.21496_none_fc0763f1ad258fcd.manifest

File version

Not applicable

File size

39,077

Date (UTC)

05-Apr-2013

Time (UTC)

11:29

Platform

Not applicable

File name

X86_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.22292_none_fde9bfcfaa4f965d.manifest

File version

Not applicable

File size

39,077

Date (UTC)

05-Apr-2013

Time (UTC)

11:46

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_52dd2bf2a70755b3b4d86a9b6e80da17_31bf3856ad364e35_6.1.7601.22292_none_10c73c69c56c601a.manifest

File version

Not applicable

File size

699

Date (UTC)

05-Apr-2013

Time (UTC)

17:21

Platform

Not applicable

File name

Amd64_ae4298043a91a139b35b5de980e298f6_31bf3856ad364e35_6.1.7600.21496_none_6b3b2a73c4f0f2ad.manifest

File version

Not applicable

File size

699

Date (UTC)

05-Apr-2013

Time (UTC)

17:21

Platform

Not applicable

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.21496_none_5825ff7565830103.manifest

File version

Not applicable

File size

39,081

Date (UTC)

05-Apr-2013

Time (UTC)

12:27

Platform

Not applicable

File name

Amd64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.22292_none_5a085b5362ad0793.manifest

File version

Not applicable

File size

39,081

Date (UTC)

05-Apr-2013

Time (UTC)

11:56

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_1ed551047d3e4490f2baf6f454aaccb3_31bf3856ad364e35_6.1.7600.21496_none_01796a017018df63.manifest

File version

Not applicable

File size

697

Date (UTC)

05-Apr-2013

Time (UTC)

17:21

Platform

Not applicable

File name

Ia64_c55b07d675e986b3b45a100f4b411070_31bf3856ad364e35_6.1.7601.22292_none_228433dc67136d76.manifest

File version

Not applicable

File size

697

Date (UTC)

05-Apr-2013

Time (UTC)

17:21

Platform

Not applicable

File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7600.21496_none_fc0907e7ad2398c9.manifest

File version

Not applicable

File size

39,079

Date (UTC)

05-Apr-2013

Time (UTC)

12:18

Platform

Not applicable

File name

Ia64_microsoft-windows-profsvc_31bf3856ad364e35_6.1.7601.22292_none_fdeb63c5aa4d9f59.manifest

File version

Not applicable

File size

39,079

Date (UTC)

05-Apr-2013

Time (UTC)

11:27

Platform

Not applicable


Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×