Microsoft Dynamics AX 2009 crashes in a Citrix session on a computer that is running Windows Vista or Windows Server 2008

Symptoms

When you use Microsoft Dynamics AX 2009 in a Citrix session on a Windows Vista or Windows Server 2008-based computer, Microsoft Dynamics AX 2009 may crash.

This problem generally occurs if you try to resize columns in Microsoft Dynamics AX 2009.

Cause

This problem occurs because of an access violation in the GdiPlus!ScanOperation::ReadRMW_24_sRGB process.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites


To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 (SP1) or Windows Vista Service Pack 2 (SP2) installed. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack



No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes


The MANIFEST files (.manifest) and MUM files (.mum) installed for each environment are
listed separately
. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files (attributes not listed) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and Windows Vista


File name

File version

File size

Date

Time

Platform

Gdiplus.dll

5.2.6001.22466

1,748,992

09-Jul-2009

13:55

x86

Gdiplus.dll

5.2.6002.22168

1,748,992

09-Jul-2009

13:48

x86

Gdiplus.dll

6.0.6001.22466

1,823,744

09-Jul-2009

13:55

x86

Gdiplus.dll

6.0.6002.22168

1,837,568

09-Jul-2009

13:48

x86

For all supported x64-based versions of Windows Server 2008 and Windows Vista


File name

File version

File size

Date

Time

Platform

Gdiplus.dll

5.2.6001.22466

2,192,384

09-Jul-2009

14:07

x64

Gdiplus.dll

5.2.6002.22168

2,192,896

09-Jul-2009

13:45

x64

Gdiplus.dll

6.0.6001.22466

2,333,184

09-Jul-2009

14:07

x64

Gdiplus.dll

6.0.6002.22168

2,423,296

09-Jul-2009

13:45

x64

For all supported IA-64-based versions of Windows Server 2008


File name

File version

File size

Date

Time

Platform

Gdiplus.dll

5.2.6001.22466

4,910,592

09-Jul-2009

14:02

IA-64

Gdiplus.dll

5.2.6002.22168

4,910,592

09-Jul-2009

13:41

IA-64

Gdiplus.dll

6.0.6001.22466

5,263,360

09-Jul-2009

14:02

IA-64

Gdiplus.dll

6.0.6002.22168

5,263,872

09-Jul-2009

13:41

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about Microsoft Dynamics AX, visit the following Microsoft Web site:

http://www.microsoft.com/dynamics/en/us/products/ax-overview.aspxFor more information about Citrix system, visit the following Microsoft Web site:

http://www.microsoft.com/isv/citrix/

Additional file information for Windows Server 2008 and Windows Vista

Additional files for all supported x86-based versions of Windows Server 2008 and Windows Vista

File name

Package_for_kb971589_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_client_2~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,694

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,713

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_sc_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,690

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,701

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_server_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,694

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,713

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

X86_10125a599301322b6ae457e05e49c22a_6595b64144ccf1df_1.1.6001.22466_none_1049712519bf4fea.manifest

File version

Not Applicable

File size

627

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

X86_6ca097825a9e50db281a6460d74f903e_6595b64144ccf1df_1.0.6001.22466_none_1854292719ef5314.manifest

File version

Not Applicable

File size

627

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

X86_6d8772cab09d83b611470696f48549e6_6595b64144ccf1df_1.0.6002.22168_none_0be1adcb2d195ec0.manifest

File version

Not Applicable

File size

627

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

X86_8aea3644098f3883acbfd4dc7dec5649_6595b64144ccf1df_1.1.6002.22168_none_a7a1a1d727886a27.manifest

File version

Not Applicable

File size

627

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22466_none_87ad003ae368acbc.manifest

File version

Not Applicable

File size

4,160

Date (UTC)

09-Jul-2009

Time (UTC)

15:48

Platform

Not Applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.22168_none_8788ca3ae3b9f2fa.manifest

File version

Not Applicable

File size

4,160

Date (UTC)

09-Jul-2009

Time (UTC)

15:27

Platform

Not Applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22466_none_76fe6f1f7c6e8663.manifest

File version

Not Applicable

File size

4,160

Date (UTC)

09-Jul-2009

Time (UTC)

15:52

Platform

Not Applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.22168_none_76da391f7cbfcca1.manifest

File version

Not Applicable

File size

4,160

Date (UTC)

09-Jul-2009

Time (UTC)

15:31

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and Windows Vista


File name

Amd64_2fdecf70db24195ed1418a515c224b43_6595b64144ccf1df_1.0.6002.22168_none_7556eaec862f8f42.manifest

File version

Not Applicable

File size

922

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Amd64_56a9556a2048545a6bf88a864d9ed1fe_6595b64144ccf1df_1.1.6002.22168_none_3296bf81e82aca0e.manifest

File version

Not Applicable

File size

922

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Amd64_6af5c572482c43c2ed2b7b3b82ef6901_6595b64144ccf1df_1.0.6001.22466_none_568bf8e433e48aaf.manifest

File version

Not Applicable

File size

922

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Amd64_7309cfd0fa00ec36b9dad4ab20997557_6595b64144ccf1df_1.1.6001.22466_none_139c821e6b221fa7.manifest

File version

Not Applicable

File size

631

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Amd64_d59ce20b5ffbc60fa0ccf8987a899ac6_6595b64144ccf1df_1.1.6001.22466_none_157e8620d99d8afa.manifest

File version

Not Applicable

File size

922

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Amd64_ff7a0660da191ed0f36ec48920b23bdd_6595b64144ccf1df_1.0.6001.22466_none_ac802c4215c69687.manifest

File version

Not Applicable

File size

631

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22466_none_3fffc963ceec83b6.manifest

File version

Not Applicable

File size

4,178

Date (UTC)

09-Jul-2009

Time (UTC)

15:48

Platform

Not Applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.22168_none_3fdb9363cf3dc9f4.manifest

File version

Not Applicable

File size

4,178

Date (UTC)

09-Jul-2009

Time (UTC)

15:11

Platform

Not Applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22466_none_2f51384867f25d5d.manifest

File version

Not Applicable

File size

4,178

Date (UTC)

09-Jul-2009

Time (UTC)

15:52

Platform

Not Applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.22168_none_2f2d02486843a39b.manifest

File version

Not Applicable

File size

4,178

Date (UTC)

09-Jul-2009

Time (UTC)

15:15

Platform

Not Applicable

File name

Package_for_kb971589_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,375

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_client_2~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,706

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,723

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_sc_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,702

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,711

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_server_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,706

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,723

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,438

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File name

Ia64_6e042155606f96ce22fe93fede3982b8_6595b64144ccf1df_1.0.6001.22466_none_615410734dc65ce9.manifest

File version

Not Applicable

File size

920

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Ia64_757f086d3fceb1f5a08e005846f3dc74_6595b64144ccf1df_1.1.6001.22466_none_14dbc8635f40b80c.manifest

File version

Not Applicable

File size

629

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Ia64_87d2ced2fb85f0c3ceabab8e9cd9396b_6595b64144ccf1df_1.1.6001.22466_none_b372d749204ddd28.manifest

File version

Not Applicable

File size

920

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Ia64_eb95eb3d6abb46262d36762cfc9900bb_6595b64144ccf1df_1.0.6001.22466_none_c5edfbbbd8f6f543.manifest

File version

Not Applicable

File size

629

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Ia64_ee53d3e38b72a05ce6be3a6b1c50b5f0_6595b64144ccf1df_1.0.6002.22168_none_36305abe8680556c.manifest

File version

Not Applicable

File size

920

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Ia64_f6f13ce1c216d755921bd25688151e68_6595b64144ccf1df_1.1.6002.22168_none_d674eca6e99f9627.manifest

File version

Not Applicable

File size

920

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Ia64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6001.22466_none_87acddfce368e4a0.manifest

File version

Not Applicable

File size

4,169

Date (UTC)

09-Jul-2009

Time (UTC)

15:36

Platform

Not Applicable

File name

Ia64_microsoft.windows.gdiplus_6595b64144ccf1df_1.0.6002.22168_none_8788a7fce3ba2ade.manifest

File version

Not Applicable

File size

4,169

Date (UTC)

09-Jul-2009

Time (UTC)

14:55

Platform

Not Applicable

File name

Ia64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6001.22466_none_76fe4ce17c6ebe47.manifest

File version

Not Applicable

File size

4,169

Date (UTC)

09-Jul-2009

Time (UTC)

15:41

Platform

Not Applicable

File name

Ia64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.22168_none_76da16e17cc00485.manifest

File version

Not Applicable

File size

4,169

Date (UTC)

09-Jul-2009

Time (UTC)

14:59

Platform

Not Applicable

File name

Package_for_kb971589_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_sc_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,530

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,706

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_server_1~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,534

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,718

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

File name

Package_for_kb971589_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

09-Jul-2009

Time (UTC)

22:50

Platform

Not Applicable

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