Microsoft Dynamics CRM 2011 Update Rollup 11

Important A database that was created by using Microsoft Dynamics CRM 2011 Update Rollup 6 or a later version cannot be imported to a deployment of Microsoft Dynamics CRM 2011 Update Rollup 5 or an earlier version. This scenario is not supported.

Windows Update installationTo automatically install Update Rollup 11 for Microsoft Dynamics CRM 2011, you can use Windows Update. Update Rollup 11 for Microsoft Dynamics CRM 2011 will be available on Windows Update on October 23, 2012.

You can also set Windows to automatically install recommended updates. This setting can address noncritical problems and help improve your computing experience. Optional updates are not downloaded or installed automatically.

To learn more about the kinds of updates that Microsoft publishes, go to the following Microsoft websites:

Turn automatic updating on or off

Change how Windows installs or notifies you about updates
To install Update Rollup 11 for Microsoft Dynamics CRM 2011 by using Windows Update, follow these steps:

1. Click Start, and then type Update in the Start Search box. In the list of results, click Windows Update.

2. In the navigation pane, click Check for updates, and then wait while Windows checks for the latest updates for your computer.

3. If you receive a message that states that important updates are available or that prompts you to review important updates, you can view and select the important updates to install.

4. In the list, click any important update for more information. Click to select the check box for any updates that you want to install, and then click OK.

5. Click Install updates.

6. Read and accept the license terms, and then click Finish (if the update requires this action). If you are prompted for an administrator password, type the password. If you are prompted for a confirmation, provide the confirmation.

Be aware that the Update Rollup 11 update for the Microsoft Dynamics CRM Server components will not be posted to Windows Update. However, all other components will be posted here.

Manual installationTo manually install Update Rollup 11 for Microsoft Dynamics CRM 2011, follow these steps.

Update Rollup 11 for Microsoft Dynamics CRM 2011 will be available on Windows Update on October 23, 2012

1. Go to the following Microsoft Update catalog website:

   Microsoft Update Catalog

2. In the Search box, type 2739504, and then click Search.

3. Click Add to add the update to the basket.

4. Click Download.

5. Click Browse, specify the folder to which you want to download the update, and then click OK.

6. Click Continue, and then click I Accept to accept the Microsoft Software License Terms.

7. When the update is downloaded to the location that you specified, click Close.

For more information about the Microsoft Update catalog, click the following article number to view the article in the Microsoft Knowledge Base:

323166 How to download updates that include drivers and hotfixes from the Windows Update Catalog

Additional installation information

• After you install this update rollup, you should exit any existing CRM sessions and then start a new CRM session to incorporate the changes.

• When you de-provision a language pack, the language settings of all Microsoft Dynamics CRM users who are using that language will revert to the default language. The re-provisioning process does not update the language settings of users. Therefore, users must reset their language settings in the personal options section when they log on to Microsoft Dynamics CRM 2011.

PrerequisitesYou must have Microsoft Dynamics CRM 2011 Update Rollup 6 (build 5.0.9690.1992) or a later version installed to apply this update rollup. For more information about Update Rollup 6, click the following article number to view the article in the Microsoft Knowledge Base:

2600640 Update Rollup 6 for Microsoft Dynamics CRM 2011 is available For information about compatibility, click the following article number to view the article in the Microsoft Knowledge Base:

2669091 Microsoft Dynamics CRM Compatibility List

Restart requirementIf you are prompted, restart the computer after you apply the update rollup.

Removal informationYou can uninstall Update Rollup 11 from a server that is running Microsoft Dynamics CRM. However, you should back up your databases before you uninstall Update Rollup 11. For more information, go to the following Microsoft Developer Network (MSDN) websites:

Create a Full Database Backup (SQL Server)

Restore a Database Backup (SQL Server Management Studio)

Please note that if Update Rollup 10v2 is applied on top of Update Rollup 10v1, the CRM for Outlook Client will need to be reconfigured if for any reason Update Rollup 10v2 is removed.

Update Rollup 11 contains the following fixes and updates:

• When you upgrade an organization from Microsoft Dynamics CRM 4.0 to Microsoft Dynamics CRM 2011, permissions for the SystemForm entities are not assigned correctly.

• When you run the Set Regarding function on an email message, the lookup view lists all active accounts. However, you should be able to set a different default view for the lookup.

• The WAUTH parameter is not supported in Federation Provider properties in the deployment web service.

• When you run the Mail Merge function, the CRM add-in crashes on the Word Automation services.

• When you change the First Week of Year setting in the organization settings, the changes are not considered when the system uses the fetch functionality to retrieve some date data that is grouped by week.

• After you change the reminder time in Outlook, recurring appointments are corrupted.

• When you perform a Quick Find search on the Activities view, the search may return unexpected results.

• You cannot hide CRM ribbons in Outlook 2010.

• The Address Book Sync Entity list is not filtered by security permissions.

• When you perform bulk operations in Microsoft Dynamics CRM 2011 client for Outlook, you experience slow performance.

• When you access a CRM website in a claims authentication deployment, the Authentication Engine may reject the request. In this situation, you receive the following error message:

  404 - File or directory not found.

• When you browse to the Discovery service, you receive the following error message:

  The server was unable to process the request due to an internal error.

  This issue occurs because of the address in the deployment manager.

• The Rule Deployment wizard does not work in a Microsoft Exchange Server 2003 and Exchange Server 2010 mixed environment.

• When you use custom menu options, an Internet Explorer script error may occur.

• The Quick Find search does not apply the user's default date-format setting.

• The secondary sorting function does not work in a view in Microsoft Dynamics CRM 2011 client. This issue occurs when the DisableMapiCaching registry key is enabled.

• Workflow instances that are upgraded from Microsoft Dynamics CRM 4.0 workflow definitions do not work correctly when the workflow definitions use owning users or owning teams.

• The CreatedOn and ModifiedOn values for a UOM Primary Unit record are generated in incorrect formats in the database.

• Microsoft Dynamics CRM 4.0 client for Outlook does not work correctly when you connect the client to a Dynamics CRM 2011 organization.

• When you perform a synchronization in Outlook 2007 that has the Cached Exchange mode disabled, the synchronization tries to re-promote CRM email activities that were sent through a web client.

• When you try to close the Print Preview form, a script error occurs. This issue occurs when a tab that contains a subgrid is hidden.

• When you import a managed solution, audit records are generated unexpectedly.

• Dynamics CRM claims-based authentication does not work with trusted partner Active Directory Federation Service (ADFS) users.

• After you change the searchable setting for a Dynamics CRM 2011 attribute in the editor form, all fields in the editor form are dimmed unexpectedly.

• When you import a solution that contains a field that has the searchable value set to No, the searchable setting of the field is not updated correctly.

• When you install Microsoft Dynamics CRM 2011 client for Outlook on a computer that is running Windows 8, Windows Identity Foundation (WIF) is not enabled.

• The JavaScript editor is limited to 2,000 characters unexpectedly. In this situation, a script that contains more than 2,000 characters may be truncated.

• When you configure Microsoft Dynamics CRM 2011 client for Outlook to use SQL Server CE 4.0, the client crashes.

• When you try to import a solution, you receive the following error message:

  The solution package cannot be imported because it contains invalid XML.

• The Quick Find search fails and displays no result.

• When you save a form, the save action may be blocked by an update action of the background main page grid.

• The following error message is logged in the Microsoft Dynamics CRM client trace log:

  NullReferenceException <InvalidateItemCache>

• Save of a form is blocked by refresh of the background main page grid.

• Scheduling dialog box form pops up after you save a rescheduled service activity.

• Duplicate Detection job does not show more than 12 records, and page navigation is disabled.

• "There was an error displaying the records in this view" error message when you use special filters Incidents.

• Cannot set X and Y fields in charts in Outlook.

• Cannot insert duplicate key row in object DBO.DependencyNodeBase when importing a solution.

• Duplicate Appointments Are Being Created in Microsoft CRM Client For Outlook When Appointment First Created In Web Client and Edited in Outlook.

Update Rollup 11 for Microsoft Dynamics CRM 2011 contains hotfixes or updates that you must enable or configure manually.

Rule Deployment Wizard does not work in an Exchange 2003 and Exchange 2010 mixed environment.

Rule Deployment Wizard does not work in an Exchange 2003 and Exchange 2010 mixed environment.


Update Rollup 10 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. For more information about the EnableRetrieveMultipleOptimization functionality, view the "Optimizing the Performance of Queries Against Large Datasets" section of the Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure white paper. For more information about the Quick Find functionality, view the "Optimizing the Performance of Quick Find Queries" section of the Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure white paper. To download the Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server Infrastructure white paper, go to the following Microsoft Download Center website:

Optimizing and Maintaining the Performance of a Microsoft Dynamics CRM 2011 Server InfrastructureUpdate Rollup 8 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

2651621 You experience poor performance when you use Find Available Times in Microsoft Dynamics CRM 2011 Update Rollup 7 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must enable or configure manually.

Update Rollup 6 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. The article contains steps that you can follow after you install Update Rollup 6 for Microsoft Dynamics CRM 2011 to clean up the PrincipalObjectAccess table:

2664150 How to control PrincipalObjectAccess table growth in CRM 2011

2741514 Slow performance when pinning views in Microsoft Dynamics CRMUpdate Rollup 5 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 4 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 3 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

Update Rollup 2 for Microsoft Dynamics CRM 2011 contains the following hotfixes and updates that you must enable or configure manually. To enable or to configure these hotfixes or these updates on the server that is running Microsoft Dynamics CRM 2011, follow the instructions in the following Microsoft Knowledge Base article. The article contains steps that you can follow before you install Update Rollup 2 for Microsoft Dynamics CRM 2011 if you want to maintain the functionality of the release version of Microsoft Dynamics CRM 2011:

2535245 You experience slow performance when you perform RetrieveMultiple queries on large datasets in Microsoft Dynamics CRM 2011Update Rollup 1 for Microsoft Dynamics CRM 2011 contains no hotfixes or updates that you must configure manually.

The following bugs were fixed and delivered as critical on-demand (COD) fixes:

• When you open a managed dialog box in a Microsoft Dynamics CRM 2011 client for Outlook, a memory leak occurs. Additionally, the Outlook client may crash.

• When you add an OnSave action script on a Service Activity entity by using Jscript Libraries Editor, the OnSave action does not work as expected before a Service Activity record is updated in the database.

• When you change a price list item, closed opportunities are updated unexpectedly.

• Unexpectedly, you cannot enable the Sending email option for an entity that has existing records.

• When you reply to an email message that was tracked in Microsoft Dynamics CRM 2011, two entries are inserted in the ActivityPointerBase table incorrectly.

• Custom error messages for software development kit (SDK) plug-ins are not displayed as expected. Instead, a generic error message that states that ISV code aborted the operation is displayed.

• Unexpectedly, you cannot add a sales literature attachment to a custom entity.

• When you add many members to a marketing list, you experience slow performance. Additionally, an Internet Explorer script error may occur. This issue occurs when the paging functionality is used in the members lookup.

• When multiple secure token services (STS) are used to access Microsoft Dynamics CRM 2011, the WHR parameter (Home Realm) that was added to the CRM sitemap is blocked by the parameter filter unexpectedly.

• Assume that you create an appointment in Microsoft Dynamics CRM 2011. You edit the appointment in Outlook. In this situation, duplicate appointments are created.

• After you apply Update Rollup 10, a SDK DataContractJsonSerializer error may occur in Service Contracts.

• You receive the following error message in Microsoft Dynamics CRM 2011 client for Outlook:

  Event ID 9646 : Mapi session Exceeded the maximum of 250 objects of type "objtmessage".

• When you run the Set Regarding function in Microsoft Dynamics CRM 2011 client for Outlook, you may receive a warning message that states that you do not have permissions to take this action.