Network connectivity is lost when you install or upgrade to version 21.0 of a certain Norton product in Windows 8 or Windows Server 2012

Symptoms

When you install or upgrade to version 21.0 of a certain Norton product on a Windows 8-based or Windows Server 2012-based computer, network connectivity is lost.

Note The following Norton products are affected by this issue:

  • Norton Antivirus version 21.0

  • Norton Internet Security version 21.0

  • Norton 360 version 21.0


Cause

This issue is caused by an interaction between Network Driver Interface Specification (NDIS) drivers that are installed by certain third-party lightweight and intermediate software and the Windows Filtering Platform (WFP) Layer 2 filters.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 8 and Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Bfe.dll

6.2.9200.16745

473,600

19-Oct-2013

04:03

x86

Fwpuclnt.dll

6.2.9200.16634

245,248

10-Jun-2013

19:10

x86

Ikeext.dll

6.2.9200.16745

683,520

19-Oct-2013

04:04

x86

Networksecurity-ppdlic.xrm-ms

Not applicable

2,920

19-Oct-2013

05:10

Not applicable

Nshwfp.dll

6.2.9200.16634

702,464

10-Jun-2013

19:10

x86

Wfplwfs.sys

6.2.9200.16745

38,736

19-Oct-2013

04:44

x86

Bfe.dll

6.2.9200.20741

473,600

11-Jun-2013

00:15

x86

Fwpuclnt.dll

6.2.9200.20569

245,248

27-Nov-2012

04:22

x86

Ikeext.dll

6.2.9200.20856

683,520

19-Oct-2013

06:08

x86

Networksecurity-ppdlic.xrm-ms

Not applicable

2,920

19-Oct-2013

07:00

Not applicable

Nshwfp.dll

6.2.9200.20856

702,464

19-Oct-2013

06:09

x86

Wfplwfs.sys

6.2.9200.20856

38,744

19-Oct-2013

06:56

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Bfe.dll

6.2.9200.16745

723,968

19-Oct-2013

05:45

x64

Fwpuclnt.dll

6.2.9200.16634

381,952

10-Jun-2013

19:15

x64

Ikeext.dll

6.2.9200.16745

1,160,192

19-Oct-2013

05:45

x64

Networksecurity-ppdlic.xrm-ms

Not applicable

2,920

19-Oct-2013

06:42

Not applicable

Nshwfp.dll

6.2.9200.16634

888,832

10-Jun-2013

19:16

x64

Wfplwfs.sys

6.2.9200.16745

96,600

19-Oct-2013

06:56

x64

Bfe.dll

6.2.9200.20741

718,848

11-Jun-2013

06:17

x64

Fwpuclnt.dll

6.2.9200.20569

378,880

27-Nov-2012

04:25

x64

Ikeext.dll

6.2.9200.20856

1,074,688

19-Oct-2013

06:34

x64

Networksecurity-ppdlic.xrm-ms

Not applicable

2,920

19-Oct-2013

09:22

Not applicable

Nshwfp.dll

6.2.9200.20856

888,832

19-Oct-2013

06:35

x64

Wfplwfs.sys

6.2.9200.20856

96,600

19-Oct-2013

09:28

x64

Fwpuclnt.dll

6.2.9200.16634

245,248

10-Jun-2013

19:10

x86

Nshwfp.dll

6.2.9200.16634

702,464

10-Jun-2013

19:10

x86

Fwpuclnt.dll

6.2.9200.20569

245,248

27-Nov-2012

04:22

x86

Nshwfp.dll

6.2.9200.20856

702,464

19-Oct-2013

06:09

x86




Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. Microsoft makes no warranty, implied or otherwise, about the performance or reliability of these products.


Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

X86_22a1793eb7f4f06b6c9a46f2e0c32445_31bf3856ad364e35_6.2.9200.16745_none_0f61f35718bc0d53.manifest

File version

Not applicable

File size

704

Date (UTC)

21-Oct-2013

Time (UTC)

17:27

File name

X86_aaf9099e205548beb49cf2f26fefca6c_31bf3856ad364e35_6.2.9200.20856_none_c68b4f39e2fcb18e.manifest

File version

Not applicable

File size

704

Date (UTC)

21-Oct-2013

Time (UTC)

17:27

File name

X86_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.16745_none_c9fbc35bfbd03af9.manifest

File version

Not applicable

File size

93,475

Date (UTC)

21-Oct-2013

Time (UTC)

17:27

File name

X86_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.20856_none_ca7b908514f5100b.manifest

File version

Not applicable

File size

93,475

Date (UTC)

21-Oct-2013

Time (UTC)

17:27

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_22a578e24507f89440acc72ece96e654_31bf3856ad364e35_6.2.9200.16745_none_09788ed8d67c7c1a.manifest

File version

Not applicable

File size

1,058

Date (UTC)

21-Oct-2013

Time (UTC)

17:32

File name

Amd64_618eeb3a351795ff5800b5135f50eaa9_31bf3856ad364e35_6.2.9200.20856_none_6d509ea0492c807c.manifest

File version

Not applicable

File size

1,058

Date (UTC)

21-Oct-2013

Time (UTC)

17:32

File name

Amd64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.16745_none_261a5edfb42dac2f.manifest

File version

Not applicable

File size

93,718

Date (UTC)

21-Oct-2013

Time (UTC)

17:32

File name

Amd64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.20856_none_269a2c08cd528141.manifest

File version

Not applicable

File size

93,718

Date (UTC)

21-Oct-2013

Time (UTC)

17:32

File name

Wow64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.16745_none_306f0931e88e6e2a.manifest

File version

Not applicable

File size

16,196

Date (UTC)

21-Oct-2013

Time (UTC)

17:32

File name

Wow64_microsoft-windows-network-security_31bf3856ad364e35_6.2.9200.20856_none_30eed65b01b3433c.manifest

File version

Not applicable

File size

16,196

Date (UTC)

21-Oct-2013

Time (UTC)

17:32


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