Offline Files network shares might not be available in Windows 8.1

This article describes an issue that occurs when you log on to a computer that's running Windows 8.1. A hotfix is available to fix this issue. The hotfix has a prerequisite.

Symptoms

If a script or an application uses the Win32_OfflineFilesCache class in Windows Management Instrumentation (WMI) to pin, sync, or unpin an offline file share, the script or the application may freeze. That's because the Offline Files WMI provider doesn't return after the required pin, sync, or unpin operation is complete.

Resolution

To resolve this issue, we have released a hotfix. Even though this issue has been observed only in Windows 8.1, the hotfix also applies to Windows RT 8.1.

Important If you install a language pack after you install this hotfix, you must reinstall this hotfix. Therefore, we recommend that you install any language packs that you need before you install this hotfix. For more information, see Add language packs to Windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

To apply this hotfix, you must have April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows 8.1 or Windows RT 8.1.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows RT 8.1 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that's listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17xxx

    Windows 8.1 and Windows RT 8.1

    RTM

    GDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes aren't listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Cscapi.dll

6.3.9600.17415

43,520

29-Oct-2014

01:04

x86

Cscdll.dll

6.3.9600.17415

23,552

29-Oct-2014

02:00

x86

Cscobj.dll

6.3.9600.17929

215,040

08-Jul-2015

17:25

x86

Offlinefilesconfigurationwmiprovider.mof

Not applicable

5,562

21-Aug-2013

23:44

Not applicable

Offlinefilesconfigurationwmiprovider_uninstall.mof

Not applicable

800

21-Aug-2013

23:44

Not applicable

Offlinefileswmiprovider.mof

Not applicable

14,588

21-Aug-2013

23:44

Not applicable

Offlinefileswmiprovider_uninstall.mof

Not applicable

14,588

21-Aug-2013

23:44

Not applicable

Csc.sys

6.3.9600.17415

435,200

29-Oct-2014

02:02

x86

Cscmig.dll

6.3.9600.17415

114,176

29-Oct-2014

01:38

x86

Cscsvc.dll

6.3.9600.17929

666,624

08-Jul-2015

17:25

x86

Microsoft-windows-offlinefiles.mof

Not applicable

1,776

21-Aug-2013

23:41

Not applicable

For all supported x64-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Cscsvc.dll

6.3.9600.17929

802,816

08-Jul-2015

17:26

x64

Microsoft-windows-offlinefiles-server.mof

Not applicable

1,776

22-Aug-2013

06:46

Not applicable

Cscapi.dll

6.3.9600.17415

55,296

29-Oct-2014

01:26

x64

Cscdll.dll

6.3.9600.17415

30,720

29-Oct-2014

02:44

x64

Cscobj.dll

6.3.9600.17929

332,800

08-Jul-2015

17:26

x64

Offlinefilesconfigurationwmiprovider.mof

Not applicable

5,562

22-Aug-2013

06:49

Not applicable

Offlinefilesconfigurationwmiprovider_uninstall.mof

Not applicable

800

22-Aug-2013

06:49

Not applicable

Offlinefileswmiprovider.mof

Not applicable

14,588

22-Aug-2013

06:49

Not applicable

Offlinefileswmiprovider_uninstall.mof

Not applicable

14,588

22-Aug-2013

06:49

Not applicable

Csc.sys

6.3.9600.17415

559,104

29-Oct-2014

02:46

x64

Cscmig.dll

6.3.9600.17415

141,312

29-Oct-2014

02:17

x64

Csc.sys

6.3.9600.17415

559,104

29-Oct-2014

02:46

x64

Cscmig.dll

6.3.9600.17415

141,312

29-Oct-2014

02:17

x64

Cscsvc.dll

6.3.9600.17929

802,816

08-Jul-2015

17:26

x64

Microsoft-windows-offlinefiles.mof

Not applicable

1,776

22-Aug-2013

06:46

Not applicable

Cscobj.dll

6.3.9600.17929

215,040

08-Jul-2015

17:25

x86

Offlinefilesconfigurationwmiprovider.mof

Not applicable

5,562

21-Aug-2013

23:44

Not applicable

Offlinefilesconfigurationwmiprovider_uninstall.mof

Not applicable

800

21-Aug-2013

23:44

Not applicable

Offlinefileswmiprovider.mof

Not applicable

14,588

21-Aug-2013

23:44

Not applicable

Offlinefileswmiprovider_uninstall.mof

Not applicable

14,588

21-Aug-2013

23:44

Not applicable

Cscapi.dll

6.3.9600.17415

43,520

29-Oct-2014

01:04

x86

Cscdll.dll

6.3.9600.17415

23,552

29-Oct-2014

02:00

x86

For all supported Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Cscapi.dll

6.3.9600.17927

35,328

06-Jul-2015

21:10

Not applicable

Cscdll.dll

6.3.9600.16384

22,528

22-Aug-2013

03:11

Not applicable

Cscobj.dll

6.3.9600.17929

194,560

08-Jul-2015

17:29

Not applicable

Offlinefilesconfigurationwmiprovider.mof

Not applicable

5,562

21-Aug-2013

23:37

Not applicable

Offlinefilesconfigurationwmiprovider_uninstall.mof

Not applicable

800

21-Aug-2013

23:37

Not applicable

Offlinefileswmiprovider.mof

Not applicable

14,588

21-Aug-2013

23:37

Not applicable

Offlinefileswmiprovider_uninstall.mof

Not applicable

14,588

21-Aug-2013

23:37

Not applicable

Csc.sys

6.3.9600.16384

382,464

22-Aug-2013

03:13

Not applicable

Cscmig.dll

6.3.9600.17927

107,008

06-Jul-2015

21:38

Not applicable

Cscsvc.dll

6.3.9600.17929

555,008

08-Jul-2015

17:29

Not applicable

Microsoft-windows-offlinefiles.mof

Not applicable

1,776

21-Aug-2013

23:35

Not applicable

Additional file information

Additional file information for Windows 8.1 and for Windows RT 8.1

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_21dab8327b2da25e39a4f9abb2bc6055_31bf3856ad364e35_6.3.9600.17929_none_b44c7496075253a2.manifest

File version

Not applicable

File size

711

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

X86_5fd500e903cca50c3c367d3a8bff465f_31bf3856ad364e35_6.3.9600.17929_none_3e4104a404e39d40.manifest

File version

Not applicable

File size

705

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

X86_9783b84907c221cf9fb725bf1f6e60a1_31bf3856ad364e35_6.3.9600.17929_none_7809f8eeb5b91d5a.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

X86_fe41418d32fffc0f4dc01aa71f6b1cde_31bf3856ad364e35_6.3.9600.17929_none_3dba33500569261d.manifest

File version

Not applicable

File size

712

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

X86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.3.9600.17929_none_405093ee1489aec6.manifest

File version

Not applicable

File size

2,845

Date (UTC)

09-Jul-2015

Time (UTC)

01:20

Platform

Not applicable

File name

X86_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.3.9600.17929_none_21d857544fb02a47.manifest

File version

Not applicable

File size

60,202

Date (UTC)

08-Jul-2015

Time (UTC)

18:20

Platform

Not applicable

File name

X86_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.3.9600.17929_none_332de304774bbeec.manifest

File version

Not applicable

File size

25,744

Date (UTC)

09-Jul-2015

Time (UTC)

01:20

Platform

Not applicable

File name

X86_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.3.9600.17929_none_9eb92c277cc4b950.manifest

File version

Not applicable

File size

64,832

Date (UTC)

08-Jul-2015

Time (UTC)

18:19

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1

File property

Value

File name

Amd64_21dab8327b2da25e39a4f9abb2bc6055_31bf3856ad364e35_6.3.9600.17929_none_106b1019bfafc4d8.manifest

File version

Not applicable

File size

713

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Amd64_6269f3321fea874ffd4884089a4a8783_31bf3856ad364e35_6.3.9600.17929_none_814ea580908213db.manifest

File version

Not applicable

File size

716

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Amd64_706960d64836a0de1540071710945755_31bf3856ad364e35_6.3.9600.17929_none_478d8530f6e8f15d.manifest

File version

Not applicable

File size

712

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Amd64_81b047ee774a2e7f41a265c1b2dd6fbe_31bf3856ad364e35_6.3.9600.17929_none_75eb61fc9ff68b92.manifest

File version

Not applicable

File size

719

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Amd64_c9cfe7aef2df5e3ea4c9418f3fd6a240_31bf3856ad364e35_6.3.9600.17929_none_6e2d46bba81ba522.manifest

File version

Not applicable

File size

1,074

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Amd64_fb6ccbda5b18c64f515daf900f084b48_31bf3856ad364e35_6.3.9600.17929_none_2a3bd3cf5c096ad0.manifest

File version

Not applicable

File size

709

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Amd64_fc72c1bd1cc7072ac081bdf14ffac5ff_31bf3856ad364e35_6.3.9600.17929_none_5498d305652ec81b.manifest

File version

Not applicable

File size

715

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Amd64_microsoft-windows-o..iles-server-service_31bf3856ad364e35_6.3.9600.17929_none_af48c042fe14a9b6.manifest

File version

Not applicable

File size

64,897

Date (UTC)

08-Jul-2015

Time (UTC)

18:29

Platform

Not applicable

File name

Amd64_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.3.9600.17929_none_9c6f2f71cce71ffc.manifest

File version

Not applicable

File size

2,847

Date (UTC)

09-Jul-2015

Time (UTC)

01:24

Platform

Not applicable

File name

Amd64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.3.9600.17929_none_7df6f2d8080d9b7d.manifest

File version

Not applicable

File size

60,206

Date (UTC)

08-Jul-2015

Time (UTC)

18:29

Platform

Not applicable

File name

Amd64_microsoft-windows-o..nefiles-server-core_31bf3856ad364e35_6.3.9600.17929_none_6c1429bae3c90402.manifest

File version

Not applicable

File size

25,778

Date (UTC)

09-Jul-2015

Time (UTC)

01:24

Platform

Not applicable

File name

Amd64_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.3.9600.17929_none_8f4c7e882fa93022.manifest

File version

Not applicable

File size

25,748

Date (UTC)

09-Jul-2015

Time (UTC)

01:24

Platform

Not applicable

File name

Amd64_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.3.9600.17929_none_fad7c7ab35222a86.manifest

File version

Not applicable

File size

64,839

Date (UTC)

08-Jul-2015

Time (UTC)

18:29

Platform

Not applicable

File name

Wow64_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.3.9600.17929_none_884b9d2a3c6e5d78.manifest

File version

Not applicable

File size

60,204

Date (UTC)

08-Jul-2015

Time (UTC)

18:19

Platform

Not applicable

File name

X86_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.3.9600.17929_none_405093ee1489aec6.manifest

File version

Not applicable

File size

2,845

Date (UTC)

09-Jul-2015

Time (UTC)

01:24

Platform

Not applicable

Additional files for all supported Windows RT 8.1

File property

Value

File name

Arm_31fdfd704da3a68b620ee4e95d9ae26d_31bf3856ad364e35_6.3.9600.17929_none_2f0d5752260c2a3d.manifest

File version

Not applicable

File size

708

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Arm_347e92c4e88a4169885528a2d30562ff_31bf3856ad364e35_6.3.9600.17929_none_1a613a0ed540a99d.manifest

File version

Not applicable

File size

712

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Arm_ac76fc36d3a64d95096b01326585b83a_31bf3856ad364e35_6.3.9600.17929_none_21c2d481cd2eed79.manifest

File version

Not applicable

File size

705

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Arm_e71d5bbf91cce98cb0490d4ae4b386b0_31bf3856ad364e35_6.3.9600.17929_none_49b7c1f6f2c9510c.manifest

File version

Not applicable

File size

711

Date (UTC)

09-Jul-2015

Time (UTC)

01:15

Platform

Not applicable

File name

Arm_microsoft-windows-o..inefiles-win32-apis_31bf3856ad364e35_6.3.9600.17929_none_405306461486cd8c.manifest

File version

Not applicable

File size

2,845

Date (UTC)

09-Jul-2015

Time (UTC)

01:16

Platform

Not applicable

File name

Arm_microsoft-windows-o..nefiles-extend-apis_31bf3856ad364e35_6.3.9600.17929_none_21dac9ac4fad490d.manifest

File version

Not applicable

File size

60,202

Date (UTC)

08-Jul-2015

Time (UTC)

18:09

Platform

Not applicable

File name

Arm_microsoft-windows-offlinefiles-core_31bf3856ad364e35_6.3.9600.17929_none_3330555c7748ddb2.manifest

File version

Not applicable

File size

25,744

Date (UTC)

09-Jul-2015

Time (UTC)

01:16

Platform

Not applicable

File name

Arm_microsoft-windows-offlinefiles-service_31bf3856ad364e35_6.3.9600.17929_none_9ebb9e7f7cc1d816.manifest

File version

Not applicable

File size

64,831

Date (UTC)

08-Jul-2015

Time (UTC)

18:09

Platform

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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