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Before you get service for your Surface

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Get service for your out-of-warranty or damaged Surface

See your options if your Surface device is out of warranty, damaged, or has a cracked screen.

See the steps

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How much does out-of-warranty service cost for your Surface device or accessory?

If your device is no longer covered by the standard limited warranty or Microsoft Complete, you may be eligible for out-of-warranty services.

See service costs

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Find Surface Walk-in Center and Authorized Service Provider contact information

Microsoft has support options for your Surface through Authorized Reseller Customer Service Centers and Authorized Service Providers. Not available in all countries and regions.

Find a location

A woman using Surface Laptop on a desk

Find the serial number on Surface devices

To register your Surface and get it serviced, you'll need to know its 12-digit serial number.

Find serial number

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