Sign in with Microsoft
Sign in or create an account.
Select a different account.
You have multiple accounts
Choose the account you want to sign in with.


Consider the following scenario: 

  • You install the latest build of Microsoft Exchange 2019 or 2016.

  • You enable extended protection by running the script.

  • You try to configure Microsoft Outlook on the Android or iOS mobile operating systems.

In this scenario, the configuration fails, and you receive the following error message:

Something went wrong. Check your account information and try again. Or contact your IT Admin. 


To fix this issue, install Cumulative Update 13 or a later cumulative update for Exchange Server 2019.

Need more help?

Want more options?

Explore subscription benefits, browse training courses, learn how to secure your device, and more.

Communities help you ask and answer questions, give feedback, and hear from experts with rich knowledge.

Was this information helpful?

What affected your experience?
By pressing submit, your feedback will be used to improve Microsoft products and services. Your IT admin will be able to collect this data. Privacy Statement.

Thank you for your feedback!