Outlook crashes when you view an HTML newsletter in Windows Server 2012 R2 or Windows Server 2008

Symptoms

Consider the following scenario:

  • You have a server that is running Windows Server 2012 R2, Windows Server 2008 Service Pack 2 (SP2), or Windows Server 2008 R2 Service Pack 1 (SP1) in a network environment.

  • You have Microsoft Outlook clients that are configured to receive newsletters from the server. The Don't download pictures automatically in HTML e-mail messages or RSS items option is not selected in Outlook.

  • You try to view an HTML newsletter in Outlook.

In this scenario, Outlook crashes.

Resolution

To resolve this issue in Windows Server 2012 R2, install update 2919355.
To resolve this issue in Windows Server 2008 R2, install the hotfix that is described in this article.

Update information for Windows Server 2012 R2

For more information about how to obtain update 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014

Hotfix information for Windows Server 2008 R2

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 SP2 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notesImportant Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    23xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are

    listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File property

Value

File name

Gdiplus.dll

File version

6.0.6002.23240

File size

1,838,592

Date (UTC)

09-Oct-2013

Time (UTC)

02:46

Platform

x86

For all supported x64-based versions of Windows Server 2008

File property

Value

File name

Gdiplus.dll

File version

6.0.6002.23240

File size

2,424,320

Date (UTC)

09-Oct-2013

Time (UTC)

03:33

Platform

x64

File name

Gdiplus.dll

File version

6.0.6002.23240

File size

1,838,592

Date (UTC)

09-Oct-2013

Time (UTC)

02:46

Platform

x86

For all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Gdiplus.dll

File version

6.0.6002.23240

File size

5,266,944

Date (UTC)

09-Oct-2013

Time (UTC)

02:21

Platform

IA-64

File name

Gdiplus.dll

File version

6.0.6002.23240

File size

1,838,592

Date (UTC)

09-Oct-2013

Time (UTC)

02:46

Platform

x86

Windows Server 2008 R2 file information notes Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.22xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File property

Value

File name

Gdiplus.dll

File version

6.1.7601.22476

File size

2,166,272

Date (UTC)

09-Oct-2013

Time (UTC)

13:43

Platform

x64

File name

Gdiplus.dll

File version

6.1.7601.22476

File size

1,626,624

Date (UTC)

09-Oct-2013

Time (UTC)

12:34

Platform

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Gdiplus.dll

File version

6.1.7601.22476

File size

4,603,904

Date (UTC)

09-Oct-2013

Time (UTC)

12:51

Platform

IA-64

File name

Gdiplus.dll

File version

6.1.7601.22476

File size

1,626,624

Date (UTC)

09-Oct-2013

Time (UTC)

12:34

Platform

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File property

Value

File name

X86_545cec8710996d9964ab6073ff355023_6595b64144ccf1df_1.1.6002.23240_none_c682376058ed9fc2.manifest

File version

Not applicable

File size

627

Date (UTC)

09-Oct-2013

Time (UTC)

12:23

Platform

Not applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.23240_none_76d8f08d7cc0ca63.manifest

File version

Not applicable

File size

4,160

Date (UTC)

09-Oct-2013

Time (UTC)

03:34

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File property

Value

File name

Amd64_5fe0edff6270f686ebd0cb4a7cb10dbb_6595b64144ccf1df_1.1.6002.23240_none_b61e19574bd6ff48.manifest

File version

Not applicable

File size

922

Date (UTC)

09-Oct-2013

Time (UTC)

12:23

Platform

Not applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.23240_none_2f2bb9b66844a15d.manifest

File version

Not applicable

File size

4,178

Date (UTC)

09-Oct-2013

Time (UTC)

04:27

Platform

Not applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.23240_none_76d8f08d7cc0ca63.manifest

File version

Not applicable

File size

4,160

Date (UTC)

09-Oct-2013

Time (UTC)

03:34

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008

File property

Value

File name

Ia64_355fd06cc7e4922e43799ec395172d75_6595b64144ccf1df_1.1.6002.23240_none_6da8b872c520a58e.manifest

File version

Not applicable

File size

920

Date (UTC)

09-Oct-2013

Time (UTC)

12:23

Platform

Not applicable

File name

Ia64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.23240_none_76d8ce4f7cc10247.manifest

File version

Not applicable

File size

4,169

Date (UTC)

09-Oct-2013

Time (UTC)

03:14

Platform

Not applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.6002.23240_none_76d8f08d7cc0ca63.manifest

File version

Not applicable

File size

4,160

Date (UTC)

09-Oct-2013

Time (UTC)

03:34

Platform

Not applicable


Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File property

Value

File name

Amd64_175836488dcc3de05b9f033469e4d8d7_6595b64144ccf1df_1.1.7601.22476_none_729d1f9202f4b981.manifest

File version

Not applicable

File size

922

Date (UTC)

10-Oct-2013

Time (UTC)

06:11

Platform

Not applicable

File name

Amd64_a2a107fc4d35e6c182db4c231205d1d9_6595b64144ccf1df_1.1.7601.22476_none_f3af9ed6b1241db8.manifest

File version

Not applicable

File size

631

Date (UTC)

10-Oct-2013

Time (UTC)

06:11

Platform

Not applicable

File name

Amd64_c92bc535177cdc4e3eeac29d0eff001c_6595b64144ccf1df_1.1.7601.22476_none_25db2f5dd2d1a509.manifest

File version

Not applicable

File size

629

Date (UTC)

10-Oct-2013

Time (UTC)

06:11

Platform

Not applicable

File name

Amd64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.22476_none_145c83068b8f6b51.manifest

File version

Not applicable

File size

2,039

Date (UTC)

09-Oct-2013

Time (UTC)

14:18

Platform

Not applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.22476_none_5c09b9dda00b9457.manifest

File version

Not applicable

File size

2,033

Date (UTC)

09-Oct-2013

Time (UTC)

13:09

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File property

Value

File name

Ia64_2910f5c82cbab7e1fda07c1afe0f35e8_6595b64144ccf1df_1.1.7601.22476_none_4a2006f60f90d878.manifest

File version

Not applicable

File size

920

Date (UTC)

10-Oct-2013

Time (UTC)

06:11

Platform

Not applicable

File name

Ia64_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.22476_none_5c09979fa00bcc3b.manifest

File version

Not applicable

File size

2,036

Date (UTC)

09-Oct-2013

Time (UTC)

13:22

Platform

Not applicable

File name

X86_microsoft.windows.gdiplus_6595b64144ccf1df_1.1.7601.22476_none_5c09b9dda00b9457.manifest

File version

Not applicable

File size

2,033

Date (UTC)

09-Oct-2013

Time (UTC)

13:09

Platform

Not applicable


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