PLA data collector sets stop after 72 hours on a Windows Server 2012-based computer

Symptoms

When you have some Performance Logs & Alerts (PLA) data collector sets on a Windows Server 2012-based computer, the data collector sets stop after they run for 72 hours. Therefore, any applications that use PLA APIs to create data collectors and to schedule the collectors to run as tasks cannot collect ETW traces for debugging and for troubleshooting.

Note The following Microsoft applications that depend on PLA APIs are affected by the issue:

  • Microsoft Lync Communication Server 2013

  • Microsoft Server Bus Server 2012


Cause

This issue occurs because the default execution time limit for data collector sets is set to 72 hours.

Resolution

This hotfix is also available at Microsoft Update Catalog.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2012.

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16 xxx

    Windows Server 2012

    RTM

    GDR

    6.2.920 0.20 xxx

    Windows Server 2012

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2012" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Pdh.dll

6.2.9200.20736

245,760

05-Jun-2013

03:55

x86

Pla.dll

6.2.9200.20736

1,422,336

05-Jun-2013

03:55

x86

Plamig.dll

6.2.9200.16384

98,816

26-Jul-2012

03:19

x86

Plasrv.exe

6.2.9200.16384

8,704

26-Jul-2012

03:20

x86

Report.system.common.xml

Not applicable

1,927

02-Jun-2012

14:36

Not applicable

Report.system.configuration.xml

Not applicable

27,570

02-Jun-2012

14:36

Not applicable

Report.system.cpu.xml

Not applicable

4,439

02-Jun-2012

14:36

Not applicable

Report.system.diagnostics.xml

Not applicable

7,242

02-Jun-2012

14:36

Not applicable

Report.system.disk.xml

Not applicable

3,198

02-Jun-2012

14:36

Not applicable

Report.system.memory.xml

Not applicable

4,822

02-Jun-2012

14:36

Not applicable

Report.system.network.xml

Not applicable

5,129

02-Jun-2012

14:36

Not applicable

Report.system.performance.xml

Not applicable

471

02-Jun-2012

14:36

Not applicable

Report.system.summary.xml

Not applicable

739

02-Jun-2012

14:36

Not applicable

Rules.system.common.xml

Not applicable

3,059

02-Jun-2012

14:36

Not applicable

Rules.system.configuration.xml

Not applicable

287,788

02-Jun-2012

14:36

Not applicable

Rules.system.cpu.xml

Not applicable

9,019

02-Jun-2012

14:36

Not applicable

Rules.system.diagnostics.xml

Not applicable

169,024

02-Jun-2012

14:36

Not applicable

Rules.system.disk.xml

Not applicable

6,429

02-Jun-2012

14:36

Not applicable

Rules.system.finale.xml

Not applicable

7,129

02-Jun-2012

14:36

Not applicable

Rules.system.memory.xml

Not applicable

12,915

02-Jun-2012

14:36

Not applicable

Rules.system.network.xml

Not applicable

3,458

02-Jun-2012

14:36

Not applicable

Rules.system.performance.xml

Not applicable

3,434

02-Jun-2012

14:36

Not applicable

Rules.system.summary.xml

Not applicable

18,553

02-Jun-2012

14:36

Not applicable

System diagnostics.xml

Not applicable

13,542

02-Jun-2012

14:36

Not applicable

System performance.xml

Not applicable

4,833

02-Jun-2012

14:36

Not applicable

For all supported x64-based versions of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Pdh.dll

6.2.9200.20736

297,984

05-Jun-2013

06:48

x64

Pla.dll

6.2.9200.20736

1,379,840

05-Jun-2013

06:48

x64

Plamig.dll

6.2.9200.16384

104,960

26-Jul-2012

03:07

x64

Plasrv.exe

6.2.9200.16384

9,728

26-Jul-2012

03:08

x64

Report.system.common.xml

Not applicable

1,927

02-Jun-2012

14:36

Not applicable

Report.system.configuration.xml

Not applicable

27,570

02-Jun-2012

14:36

Not applicable

Report.system.cpu.xml

Not applicable

4,439

02-Jun-2012

14:36

Not applicable

Report.system.diagnostics.xml

Not applicable

7,242

02-Jun-2012

14:36

Not applicable

Report.system.disk.xml

Not applicable

3,198

02-Jun-2012

14:36

Not applicable

Report.system.memory.xml

Not applicable

4,822

02-Jun-2012

14:36

Not applicable

Report.system.network.xml

Not applicable

5,129

02-Jun-2012

14:36

Not applicable

Report.system.performance.xml

Not applicable

471

02-Jun-2012

14:36

Not applicable

Report.system.summary.xml

Not applicable

739

02-Jun-2012

14:36

Not applicable

Rules.system.common.xml

Not applicable

3,059

02-Jun-2012

14:36

Not applicable

Rules.system.configuration.xml

Not applicable

287,788

02-Jun-2012

14:36

Not applicable

Rules.system.cpu.xml

Not applicable

9,019

02-Jun-2012

14:36

Not applicable

Rules.system.diagnostics.xml

Not applicable

169,024

02-Jun-2012

14:36

Not applicable

Rules.system.disk.xml

Not applicable

6,429

02-Jun-2012

14:36

Not applicable

Rules.system.finale.xml

Not applicable

7,129

02-Jun-2012

14:36

Not applicable

Rules.system.memory.xml

Not applicable

12,915

02-Jun-2012

14:36

Not applicable

Rules.system.network.xml

Not applicable

3,458

02-Jun-2012

14:36

Not applicable

Rules.system.performance.xml

Not applicable

3,434

02-Jun-2012

14:36

Not applicable

Rules.system.summary.xml

Not applicable

18,553

02-Jun-2012

14:36

Not applicable

System diagnostics.xml

Not applicable

13,542

02-Jun-2012

14:36

Not applicable

System performance.xml

Not applicable

4,833

02-Jun-2012

14:36

Not applicable

Pdh.dll

6.2.9200.20736

245,760

05-Jun-2013

03:55

x86

Pla.dll

6.2.9200.20736

1,422,336

05-Jun-2013

03:55

x86

Plamig.dll

6.2.9200.16384

98,816

26-Jul-2012

03:19

x86



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Server 2012

Additional files for all supported x86-based versions of Windows Server 2012

File name

X86_5714aafb82d5577a289fca720d91ccfe_31bf3856ad364e35_6.2.9200.20736_none_1e700bbb4c6bdaa5.manifest

File version

Not applicable

File size

728

Date (UTC)

05-Jun-2013

Time (UTC)

15:11

Platform

Not applicable

File name

X86_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.2.9200.20736_none_b1494d2d1acc0fd6.manifest

File version

Not applicable

File size

111,752

Date (UTC)

05-Jun-2013

Time (UTC)

15:11

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2012

File name

Amd64_58d36782046b07742ac3fda7e3169034_31bf3856ad364e35_6.2.9200.20736_none_ebfa1abd67e6b521.manifest

File version

Not applicable

File size

1,106

Date (UTC)

05-Jun-2013

Time (UTC)

15:12

Platform

Not applicable

File name

Amd64_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.2.9200.20736_none_0d67e8b0d329810c.manifest

File version

Not applicable

File size

111,758

Date (UTC)

05-Jun-2013

Time (UTC)

15:12

Platform

Not applicable

File name

Wow64_microsoft-windows-p..rastructureconsumer_31bf3856ad364e35_6.2.9200.20736_none_17bc9303078a4307.manifest

File version

Not applicable

File size

92,668

Date (UTC)

05-Jun-2013

Time (UTC)

15:12

Platform

Not applicable




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