PowerPoint freezes and the Powerpnt.exe process cannot be stopped in Windows 7 and Windows Server 2008 R2 when you open a slide that contains a PDF authored in PowerPoint for Mac

Symptoms

Assume that you use Microsoft PowerPoint to try to open a slide on a computer that is running Windows 7 or Windows Server 2008 R2. The slide contains a PDF file that was authored in PowerPoint for Mac. In this situation, PowerPoint freezes, and you experience high CPU usage. If you try to use Task Manager to exit PowerPoint when this issue occurs, the PowerPoint window will be closed. However, the Powerpnt.exe process cannot be stopped.

Cause

This issue occurs because of an issue in the algorithm that PowerPoint uses to render slides.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 Service Pack 1 (SP1) or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To apply this hotfix, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

File name

File version

File size

Date

Time

Win32k.sys

6.1.7601.17986

2,346,496

30-Oct-2012

02:56

Win32k.sys

6.1.7601.22147

2,354,688

30-Oct-2012

02:50


File name

File version

File size

Date

Time

Win32k.sys

6.1.7601.17986

3,149,824

30-Oct-2012

03:24

Win32k.sys

6.1.7601.22147

3,152,384

30-Oct-2012

03:15


File name

File version

File size

Date

Time

Win32k.sys

6.1.7601.17986

7,444,992

30-Oct-2012

02:45

Win32k.sys

6.1.7601.22147

7,451,136

30-Oct-2012

02:51


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

File name

X86_82d5c617ed3b20391affa9d695660734_31bf3856ad364e35_6.1.7601.17986_none_5e4ae20a359ca4c9.manifest

File version

Not applicable

File size

694

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

X86_b3faa8cc9f7dee56a9b358bd72d9702b_31bf3856ad364e35_6.1.7601.22147_none_ea7055c35d28b5ad.manifest

File version

Not applicable

File size

694

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17986_none_bab13c5df8ffcdac.manifest

File version

Not applicable

File size

42,086

Date (UTC)

30-Oct-2012

Time (UTC)

05:18

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22147_none_bb66f14511fc4a4b.manifest

File version

Not applicable

File size

42,086

Date (UTC)

30-Oct-2012

Time (UTC)

05:08


File name

Amd64_0bce07f4cacd31fc2e7704d343e5e161_31bf3856ad364e35_6.1.7601.22147_none_2222283ceac67069.manifest

File version

Not applicable

File size

698

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

Amd64_6c3cb712718bf3e3bba11d3d6903e7cb_31bf3856ad364e35_6.1.7601.17986_none_b57d74b0b6ead194.manifest

File version

Not applicable

File size

698

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

Amd64_728fb4bcb884d4adabd155eb1d1e42f5_31bf3856ad364e35_6.1.7601.22147_none_f7ff16aa32b272c4.manifest

File version

Not applicable

File size

698

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

Amd64_d1c2b23506ec045a6c163d893a9c6bf2_31bf3856ad364e35_6.1.7601.17986_none_0718f70834bcad7f.manifest

File version

Not applicable

File size

1,038

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

Amd64_e8869db8d8cd11fc37b129129cb55824_31bf3856ad364e35_6.1.7601.22147_none_50e7a3eab948b271.manifest

File version

Not applicable

File size

1,038

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

Amd64_f38c3d2f7521edafdded6be4e836c6ee_31bf3856ad364e35_6.1.7601.17986_none_51ad7d9f98e2c38a.manifest

File version

Not applicable

File size

698

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17986_none_16cfd7e1b15d3ee2.manifest

File version

Not applicable

File size

42,090

Date (UTC)

30-Oct-2012

Time (UTC)

06:19

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22147_none_17858cc8ca59bb81.manifest

File version

Not applicable

File size

42,090

Date (UTC)

30-Oct-2012

Time (UTC)

08:12

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17986_none_21248233e5be00dd.manifest

File version

Not applicable

File size

4,178

Date (UTC)

30-Oct-2012

Time (UTC)

05:03

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22147_none_21da371afeba7d7c.manifest

File version

Not applicable

File size

4,178

Date (UTC)

30-Oct-2012

Time (UTC)

04:56


File name

Ia64_1ba14999fd825fa8041f73cbe9a22f72_31bf3856ad364e35_6.1.7601.22147_none_d6d1a614e6e2691a.manifest

File version

Not applicable

File size

1,036

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

Ia64_6f124fe73fafb2d5f466030c4a87421c_31bf3856ad364e35_6.1.7601.17986_none_d1ed0194c18bd713.manifest

File version

Not applicable

File size

1,036

Date (UTC)

30-Oct-2012

Time (UTC)

17:39

File name

Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17986_none_bab2e053f8fdd6a8.manifest

File version

Not applicable

File size

42,088

Date (UTC)

30-Oct-2012

Time (UTC)

06:07

File name

Ia64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22147_none_bb68953b11fa5347.manifest

File version

Not applicable

File size

42,088

Date (UTC)

30-Oct-2012

Time (UTC)

06:03

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.17986_none_21248233e5be00dd.manifest

File version

Not applicable

File size

4,178

Date (UTC)

30-Oct-2012

Time (UTC)

05:03

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.1.7601.22147_none_21da371afeba7d7c.manifest

File version

Not applicable

File size

4,178

Date (UTC)

30-Oct-2012

Time (UTC)

04:56


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