Price with tax cannot be displayed for line items in a receipt in Retail POS in Microsoft Dynamics AX for Retail R2 Refresh and Microsoft Dynamics AX for Retail 2009 R2

This article applies to Microsoft Dynamics AX for Retail for all regions.

Symptoms

If the Total Price with Tax column is added to the Receipt form layout in Microsoft Dynamics AX for Retail R2 Refresh and Microsoft Dynamics AX for Retail 2009 R2, price with tax is not displayed for line items in a receipt in Microsoft Dynamics AX for Retail POS. The column remains blank for line items in the receipt.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. There is a "Hotfix download available" section at the top of this Knowledge Base article. If you are encountering an issue downloading, installing this hotfix, or have other technical support questions, contact your partner or, if enrolled in a support plan directly with Microsoft, you can contact technical support for Microsoft Dynamics and create a new support request. To do this, visit the following Microsoft website:

https://mbs.microsoft.com/support/newstart.aspx You can also contact technical support for Microsoft Dynamics by phone using these links for country specific phone numbers. To do this, visit one of the following Microsoft websites:

Partners

https://mbs.microsoft.com/partnersource/support/Customers

https://mbs.microsoft.com/customersource/support/information/SupportInformation/global_support_contacts_eng.htmIn special cases, charges that are ordinarily incurred for support calls may be canceled if a Technical Support Professional for Microsoft Dynamics and related products determines that a specific update will resolve your problem. The usual support costs will apply to any additional support questions and issues that do not qualify for the specific update in question.

Installation information

Download the hotfix package that is appropriate for the release of Microsoft Dynamics AX for Retail POS that you have installed.
The hotfix must be applied to all instances of Microsoft Dynamics AX for Retail POS.
Before you install the hotfix, close Retail POS, and make a backup of the store databases. Extract the hotfix files to a folder, and then, in the retailpos subfolder in the extract location, double-click AxUpdate.exe. Follow the instructions in the Setup wizard. When installation is complete, restart Retail POS, and log on as usual.

Prerequisites

You must have one of the following products installed to apply this hotfix:

  • Microsoft Dynamics AX for Retail 2009 R2 Refresh POS

  • Microsoft Dynamics AX for Retail 2009 R2 POS


Restart requirement

You may be prompted to restart the computer after you install the hotfix.

File information

The global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.
For Microsoft Dynamics AX for Retail 2009 R2 Refresh

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

13-Dec-2011

03:12

x86

Retailpos.msp

Not applicable

1,147,392

28-Jan-2012

08:01

Not applicable

Axsetupsp.exe

5.0.1506.1094

1,632,104

28-Jan-2012

08:00

x86

Cabextractor.dll

Not applicable

19,312

13-Dec-2011

03:12

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

13-Dec-2011

03:12

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

03:12

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

13-Dec-2011

03:12

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

13-Dec-2011

03:12

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

03:12

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

13-Dec-2011

03:12

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

03:12

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

13-Dec-2011

03:12

x86

Cabextractor.dll

Not applicable

22,384

13-Dec-2011

03:12

x64

For Microsoft Dynamics AX for Retail 2009 R2

File name

File version

File size

Date

Time

Platform

Axupdate.exe

Not applicable

65,896

28-Jan-2012

00:01

x86

Retailpos.msp

Not applicable

925,184

28-Jan-2012

07:39

Not Applicable

Axsetupsp.exe

5.0.1506.710

1,632,104

28-Jan-2012

07:40

x86

Cabextractor.dll

Not applicable

19,312

28-Jan-2012

00:01

x86

Microsoft.dynamics.setup.reportingservices.dll

5.0.1100.9

150,440

28-Jan-2012

00:01

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Jan-2012

00:01

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Jan-2012

00:01

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Jan-2012

00:01

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Jan-2012

00:01

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,824

28-Jan-2012

00:01

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Jan-2012

00:01

x86

Microsoft.dynamics.setup.reportingservices.resources.dll

5.0.1000.45

16,312

28-Jan-2012

00:01

x86

Cabextractor.dll

Not applicable

22,384

28-Jan-2012

00:01

x64

Objects that are affected

This hotfix affects the following retail file:

  • /Source/Frameworks/Retail/POS/Source/LSPOSNET/Services/Printing/FormModulation.cs

Validation of the application hotfix installation

To validate the installation of the application hotfix, start Retail POS and, on the logon screen, verify that the release number is 5.0.1506.1094 in Microsoft Dynamics AX for Retail 2009 R2 Refresh or 5.0.1506.710 in Microsoft Dynamics AX for Retail 2009 R2.

This hotfix adds support for the Total Price with Tax field for line items in printed receipts.
Note The hotfix does not add the field to the Receipt form layout.
To add the field to the Receipt form layout, change the Receipt form layout in Microsoft Dynamics AX for Retail Headquarters, and then send the updated layout to stores by using the A-1070 Terminals job or the N-1070 Terminals job. 
For more information about how to change form layouts, view the Headquarters User's Guide.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

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