Print driver installation does not work in Windows 7 or in Windows Server 2008 R2 when you try to install the HP Universal Print Driver in a Novell network environment

Work anywhere from any device with Microsoft 365

Upgrade to Microsoft 365 to work anywhere with the latest features and updates.

Upgrade now

Symptoms

In a Novell network environment that is based on Novell Open Enterprise Server 2 Support Pack 2, you try to install the HP Universal Print Driver (including PostScript [PS] drivers and PCL drivers) on client computers that are running Windows 7 or Windows Server 2008 R2. In this scenario, the print driver installation is not completed successfully.

Cause

This issue occurs because of a deadlock in Spoolsv.exe.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem that is described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not exist, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 with Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 with Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 service pack or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932

Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, very important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are very important to maintaining the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7600.20971

768,512

23-May-2011

04:35

x86

Winprint.dll

6.1.7600.16385

29,696

14-Jul-2009

01:16

x86

Localspl.dll

6.1.7601.21732

769,024

23-May-2011

06:05

x86

Winprint.dll

6.1.7601.17514

30,208

20-Nov-2010

12:21

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7600.20971

955,904

23-May-2011

05:20

x64

Winprint.dll

6.1.7600.16385

39,424

14-Jul-2009

01:41

x64

Localspl.dll

6.1.7601.21732

956,928

23-May-2011

05:08

x64

Winprint.dll

6.1.7601.17514

39,424

20-Nov-2010

13:27

x64

Localspl.dll

6.1.7600.20971

768,512

23-May-2011

04:35

x86

Winprint.dll

6.1.7600.16385

29,696

14-Jul-2009

01:16

x86

Localspl.dll

6.1.7601.21732

769,024

23-May-2011

06:05

x86

Winprint.dll

6.1.7601.17514

30,208

20-Nov-2010

12:21

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7600.20971

2,054,144

23-May-2011

04:04

IA-64

Winprint.dll

6.1.7600.16385

90,624

14-Jul-2009

01:50

IA-64

Localspl.dll

6.1.7601.21732

2,055,168

23-May-2011

04:06

IA-64

Winprint.dll

6.1.7601.17514

90,624

20-Nov-2010

10:28

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684

Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,342

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

X86_57525fa3e97c154fd97c63e9f39f93d4_31bf3856ad364e35_6.1.7601.21732_none_b8354e892eeaa12d.manifest

File version

Not applicable

File size

718

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

X86_e339c94519bbf4c8cf4bb6d5e5f75c17_31bf3856ad364e35_6.1.7600.20971_none_51a70f1e718838c9.manifest

File version

Not applicable

File size

718

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20971_none_3082292c0d1abe8c.manifest

File version

Not applicable

File size

4,844

Date (UTC)

23-May-2011

Time (UTC)

10:47

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.21732_none_3294c62c0a1fd40b.manifest

File version

Not applicable

File size

4,844

Date (UTC)

23-May-2011

Time (UTC)

10:47

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0a41672ae8fa2017e64fe74c376a507b_31bf3856ad364e35_6.1.7600.20971_none_2a9a89a2c3666d67.manifest

File version

Not applicable

File size

722

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

Amd64_57525fa3e97c154fd97c63e9f39f93d4_31bf3856ad364e35_6.1.7601.21732_none_1453ea0ce7481263.manifest

File version

Not applicable

File size

720

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

Amd64_a53dd3a0edb85c66050b9b77c6631c7a_31bf3856ad364e35_6.1.7601.21732_none_40b0fe0adff67341.manifest

File version

Not applicable

File size

722

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

Amd64_e339c94519bbf4c8cf4bb6d5e5f75c17_31bf3856ad364e35_6.1.7600.20971_none_adc5aaa229e5a9ff.manifest

File version

Not applicable

File size

720

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20971_none_8ca0c4afc5782fc2.manifest

File version

Not applicable

File size

4,845

Date (UTC)

23-May-2011

Time (UTC)

11:03

Platform

Not applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.21732_none_8eb361afc27d4541.manifest

File version

Not applicable

File size

4,845

Date (UTC)

23-May-2011

Time (UTC)

11:03

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,207

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20971_none_3082292c0d1abe8c.manifest

File version

Not applicable

File size

4,844

Date (UTC)

23-May-2011

Time (UTC)

11:03

Platform

Not applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.21732_none_3294c62c0a1fd40b.manifest

File version

Not applicable

File size

4,844

Date (UTC)

23-May-2011

Time (UTC)

11:03

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_0158e0637454e1f2bb727698804c0436_31bf3856ad364e35_6.1.7600.20971_none_cfe911023cd6eb33.manifest

File version

Not applicable

File size

720

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

Ia64_9f852ad225d8a6333ce5bd808e6bdab3_31bf3856ad364e35_6.1.7601.21732_none_aeacc3c052b79f1f.manifest

File version

Not applicable

File size

720

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

Ia64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7600.20971_none_3083cd220d18c788.manifest

File version

Not applicable

File size

4,844

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

Ia64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.21732_none_32966a220a1ddd07.manifest

File version

Not applicable

File size

4,844

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,947

Date (UTC)

23-May-2011

Time (UTC)

10:35

Platform

Not applicable

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×