Symptoms

Consider the following scenario:

  • You set up a print server on a computer that's running Windows 7 or Windows Server 2008 R2.

  • You set the driver isolation mode to Isolated. This is the default setting.

  • You set the Deny permission on the Manage documents permission for your user permissions.

  • You print a job to the print queue.


In this scenario, the print job prints as expected. However, the print job is not deleted after you print, and it remains in the print queue with a job status of Sent to printer.

Cause

When the SetJob API is called from the Print Isolation host as a remote procedure call (RPC), the job status is not changed to Deleted as expected.

Resolution

Hotfix information

A supported hotfix is available from Microsoft Support. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have Service Pack 1 for Windows 7 or Windows Server 2008 R2 installed.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information and notesImportant Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7601.22506

776,704

09-Nov-2013

01:58

x86

Winprint.dll

6.1.7601.17514

30,208

20-Nov-2010

12:21

x86

Spoolsv.exe

6.1.7601.22506

317,440

09-Nov-2013

01:37

x86

Spoolsv.exe

6.1.7601.22506

317,440

09-Nov-2013

01:37

x86

For all supported x64-based versions of Windows 7 and Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7601.22506

965,632

09-Nov-2013

02:51

x64

Winprint.dll

6.1.7601.17514

39,424

20-Nov-2010

13:27

x64

Spoolsv.exe

6.1.7601.22506

559,104

09-Nov-2013

02:25

x64

Spoolsv.exe

6.1.7601.22506

559,104

09-Nov-2013

02:25

x64

Localspl.dll

6.1.7601.22506

776,704

09-Nov-2013

01:58

x86

Winprint.dll

6.1.7601.17514

30,208

20-Nov-2010

12:21

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Localspl.dll

6.1.7601.22506

2,079,744

09-Nov-2013

01:54

IA-64

Winprint.dll

6.1.7601.17514

90,624

20-Nov-2010

10:28

IA-64

Spoolsv.exe

6.1.7601.22506

1,084,416

09-Nov-2013

01:40

IA-64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

Additional file information for Windows 7 and Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb2906850~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,506

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Package_2_for_kb2906850~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

2,508

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Package_for_kb2906850_sp1~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not Applicable

File size

1,918

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

X86_20aaff78f6734e5fd12f3da476587398_31bf3856ad364e35_7.1.7601.22506_none_63484e7c3482e10b.manifest

File version

Not Applicable

File size

709

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

X86_8c8b96fcb2cc89f2286d0de14081d87b_31bf3856ad364e35_6.1.7601.22506_none_284ec72cf86c64ef.manifest

File version

Not Applicable

File size

718

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

X86_c1605ef67c44eb65b2d683d81bceb6f2_31bf3856ad364e35_6.1.7601.22506_none_f98c9de1dcea47d9.manifest

File version

Not Applicable

File size

709

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.22506_none_32b91c840a0404e7.manifest

File version

Not Applicable

File size

4,844

Date (UTC)

09-Nov-2013

Time (UTC)

07:25

Platform

Not Applicable

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22506_none_d8e961aa38deb122.manifest

File version

Not Applicable

File size

207,265

Date (UTC)

09-Nov-2013

Time (UTC)

03:58

Platform

Not Applicable

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22506_none_ca59ddefc3c559f1.manifest

File version

Not Applicable

File size

206,947

Date (UTC)

09-Nov-2013

Time (UTC)

03:57

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_59345b0a787996afc91ad298b7c277f5_31bf3856ad364e35_6.1.7601.22506_none_07d9cdeda30566b7.manifest

File version

Not Applicable

File size

713

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Amd64_8c8b96fcb2cc89f2286d0de14081d87b_31bf3856ad364e35_6.1.7601.22506_none_846d62b0b0c9d625.manifest

File version

Not Applicable

File size

720

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Amd64_ab94f7cba30fc0ddc7cdbd1b5c375668_31bf3856ad364e35_7.1.7601.22506_none_54b97495b1fd9dec.manifest

File version

Not Applicable

File size

713

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Amd64_dd8451bbeae58d374ae7d27bb7213c83_31bf3856ad364e35_6.1.7601.22506_none_5b5cd31d5c7bf56a.manifest

File version

Not Applicable

File size

722

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Amd64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.22506_none_8ed7b807c261761d.manifest

File version

Not Applicable

File size

4,845

Date (UTC)

09-Nov-2013

Time (UTC)

07:28

Platform

Not Applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22506_none_3507fd2df13c2258.manifest

File version

Not Applicable

File size

207,260

Date (UTC)

09-Nov-2013

Time (UTC)

03:45

Platform

Not Applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22506_none_267879737c22cb27.manifest

File version

Not Applicable

File size

206,942

Date (UTC)

09-Nov-2013

Time (UTC)

03:43

Platform

Not Applicable

File name

Package_1_for_kb2906850~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,729

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Package_2_for_kb2906850~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

1,847

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Package_3_for_kb2906850~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,522

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Package_for_kb2906850_sp1~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not Applicable

File size

2,632

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

X86_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.22506_none_32b91c840a0404e7.manifest

File version

Not Applicable

File size

4,844

Date (UTC)

09-Nov-2013

Time (UTC)

07:28

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_53cfa4e4dc5e40c9435c2b1da8d06aee_31bf3856ad364e35_6.1.7601.22506_none_f255add2551ae8d5.manifest

File version

Not Applicable

File size

720

Date (UTC)

09-Nov-2013

Time (UTC)

07:21

Platform

Not Applicable

File name

Ia64_ad552a0b144626b136d916889e914a5b_31bf3856ad364e35_6.1.7601.22506_none_54af772aef4a0d12.manifest

File version

Not Applicable

File size

711

Date (UTC)

09-Nov-2013

Time (UTC)

07:21

Platform

Not Applicable

File name

Ia64_microsoft-windows-p..ooler-core-localspl_31bf3856ad364e35_6.1.7601.22506_none_32bac07a0a020de3.manifest

File version

Not Applicable

File size

4,844

Date (UTC)

09-Nov-2013

Time (UTC)

07:22

Platform

Not Applicable

File name

Ia64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22506_none_d8eb05a038dcba1e.manifest

File version

Not Applicable

File size

207,261

Date (UTC)

09-Nov-2013

Time (UTC)

02:32

Platform

Not Applicable

File name

Package_1_for_kb2906850~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

2,513

Date (UTC)

09-Nov-2013

Time (UTC)

07:21

Platform

Not Applicable

File name

Package_for_kb2906850_sp1~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not Applicable

File size

1,446

Date (UTC)

09-Nov-2013

Time (UTC)

07:21

Platform

Not Applicable


References

Learn about the terminology that Microsoft uses to describe software updates.

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