Symptoms

Consider the following scenario:

  • You create a Terminal Services session to a terminal server that is running Windows Server 2008 or Windows Server 2008 R2.

  • You connect to more than 100 print queues in the Terminal Services session.

  • You try to use a print queue to print some documents. The print queue is not one of the first 100 installed queues.

    For example, you try to print some documents to the 101st print queue.

In this scenario, you cannot use the print queue to print documents. Additionally, you receive the following error message:

Windows cannot print due to a problem with the current printer setup.

Note After this issue occurs, one of the registry items under the following registry subkey has the winspool,Ne-01 value:

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Devices

Cause

This issue occurs because the maximum number of ports that can be generated is a hardcoded value of 100.

When more than 100 print queues are created, the print spooler service does not recognize the newly created NE ports. Therefore, you receive the error message that is mentioned in the "Symptoms" section.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2) , Windows Server 2008 R2 or Windows Server 2008 R2 Service Pack 1 (SP1) .
For more information about how to obtain a Windows Server 2008 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

968849 How to obtain the latest service pack for Windows Server 2008

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows Server 2008 file information notes

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.600
    2.
    22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Spoolss.dll

6.0.6002.22622

160,768

31-Mar-2011

15:06

x86

For all supported x64-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Service branch

Spoolss.dll

6.0.6002.22622

242,176

31-Mar-2011

15:29

x64

AMD64_MICROSOFT-WINDOWS-P..POOLER-CORE-SPOOLSS_31BF3856AD364E35_6.0.6002.22622_NONE_B9B4AD025D0FFD42

Spoolss.dll

6.0.6002.22622

160,768

31-Mar-2011

15:06

x86

X86_MICROSOFT-WINDOWS-P..POOLER-CORE-SPOOLSS_31BF3856AD364E35_6.0.6002.22622_NONE_5D96117EA4B28C0C

For all supported IA-64–based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Service branch

Spoolss.dll

6.0.6002.22622

494,592

31-Mar-2011

15:21

IA-64

IA64_MICROSOFT-WINDOWS-P..POOLER-CORE-SPOOLSS_31BF3856AD364E35_6.0.6002.22622_NONE_5D97B574A4B09508

Spoolss.dll

6.0.6002.22622

160,768

31-Mar-2011

15:06

x86

X86_MICROSOFT-WINDOWS-P..POOLER-CORE-SPOOLSS_31BF3856AD364E35_6.0.6002.22622_NONE_5D96117EA4B28C0C

Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    21xxx

    Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7600.21062

559,104

01-Oct-2011

05:28

x64

Spoolsv.exe

6.1.7601.21830

559,616

01-Oct-2011

05:21

x64

Spoolsv.exe

6.1.7600.21062

559,104

01-Oct-2011

05:28

x64

Spoolsv.exe

6.1.7601.21830

559,616

01-Oct-2011

05:21

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7600.21062

1,085,952

01-Oct-2011

04:14

IA-64

Spoolsv.exe

6.1.7601.21830

1,085,952

01-Oct-2011

04:13

IA-64

Workaround

To work around this issue, manually correct the port entry in the registry, and then restart the Print Spooler service. To do this, follow these steps:

  1. Click Start ,type regedit in the Start Search box, and then press ENTER.

  2. Locate and then click the following registry subkey:

    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Devices

  3. Remove the hyphen (-) from the registry value if it is winspool,Ne-01.

    Note The number does not make any difference.

    For example, you change the registry value to winspool,Ne01.

  4. Restart the Print Spooler service.


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008

File name

Update.mum

File version

Not applicable

File size

3,065

Date (UTC)

02-Apr-2011

Time (UTC)

15:30

Platform

Not applicable

File name

X86_9bf5004b84b7e4e1853ad92ac4bf0c58_31bf3856ad364e35_6.0.6002.22622_none_6c5aebe50b6b86eb.manifest

File version

Not applicable

File size

717

Date (UTC)

02-Apr-2011

Time (UTC)

15:30

Platform

Not applicable

File name

X86_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22622_none_5d96117ea4b28c0c.manifest

File version

Not applicable

File size

24,520

Date (UTC)

31-Mar-2011

Time (UTC)

15:21

Platform

Not applicable

Additional files for all supported x64-based versions of Windows Server 2008

File name

Amd64_300c9eb9e80a9b7ad4a0d9dd658b2012_31bf3856ad364e35_6.0.6002.22622_none_b2c3323b248d880d.manifest

File version

Not applicable

File size

1,082

Date (UTC)

02-Apr-2011

Time (UTC)

15:30

Platform

Not applicable

File name

Amd64_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22622_none_b9b4ad025d0ffd42.manifest

File version

Not applicable

File size

24,560

Date (UTC)

31-Mar-2011

Time (UTC)

15:42

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,089

Date (UTC)

02-Apr-2011

Time (UTC)

15:30

Platform

Not applicable

File name

X86_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22622_none_5d96117ea4b28c0c.manifest

File version

Not applicable

File size

24,520

Date (UTC)

31-Mar-2011

Time (UTC)

15:21

Platform

Not applicable

Additional files for all supported IA-64–based versions of Windows Server 2008

File name

Ia64_91890038eac2042b234d2b768621afbb_31bf3856ad364e35_6.0.6002.22622_none_a8ed9c8623ae93e8.manifest

File version

Not applicable

File size

1,080

Date (UTC)

02-Apr-2011

Time (UTC)

15:30

Platform

Not applicable

File name

Ia64_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22622_none_5d97b574a4b09508.manifest

File version

Not applicable

File size

24,540

Date (UTC)

31-Mar-2011

Time (UTC)

15:29

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,593

Date (UTC)

02-Apr-2011

Time (UTC)

15:30

Platform

Not applicable

File name

X86_microsoft-windows-p..pooler-core-spoolss_31bf3856ad364e35_6.0.6002.22622_none_5d96117ea4b28c0c.manifest

File version

Not applicable

File size

24,520

Date (UTC)

31-Mar-2011

Time (UTC)

15:21

Platform

Not applicable

Additional file information for Windows Server 2008 R2

Additional files for all supported x64-based versions of Windows Server 2008 R2

File name

Amd64_4b137987addc5bd18b8cef05fbe067d5_31bf3856ad364e35_6.1.7601.21830_none_b4b13efdaa8bddcf.manifest

File version

Not Applicable

File size

713

Date (UTC)

01-Oct-2011

Time (UTC)

08:50

Platform

Not Applicable

File name

Amd64_9a0501480347d1fe16fcba9d5ef98066_31bf3856ad364e35_7.1.7600.21062_none_99f281f3b6e43284.manifest

File version

Not Applicable

File size

713

Date (UTC)

01-Oct-2011

Time (UTC)

08:50

Platform

Not Applicable

File name

Amd64_c69469bac9d3392ea7ae45d5d6884644_31bf3856ad364e35_6.1.7600.21062_none_8ca4e02da482780a.manifest

File version

Not Applicable

File size

713

Date (UTC)

01-Oct-2011

Time (UTC)

08:50

Platform

Not Applicable

File name

Amd64_ed369026d22f232d0ec72c15f05dcd2a_31bf3856ad364e35_7.1.7601.21830_none_f94de03af1dc751e.manifest

File version

Not Applicable

File size

713

Date (UTC)

01-Oct-2011

Time (UTC)

08:50

Platform

Not Applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7600.21062_none_32dcb22df44a0ca5.manifest

File version

Not Applicable

File size

207,260

Date (UTC)

01-Oct-2011

Time (UTC)

06:20

Platform

Not Applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.21830_none_34e1a827f159bbf5.manifest

File version

Not Applicable

File size

207,260

Date (UTC)

01-Oct-2011

Time (UTC)

07:19

Platform

Not Applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7600.21062_none_244d2e737f30b574.manifest

File version

Not Applicable

File size

206,942

Date (UTC)

01-Oct-2011

Time (UTC)

06:12

Platform

Not Applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.21830_none_2652246d7c4064c4.manifest

File version

Not Applicable

File size

206,942

Date (UTC)

01-Oct-2011

Time (UTC)

07:13

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,776

Date (UTC)

01-Oct-2011

Time (UTC)

08:50

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_35e4da8f8ed64960076a5396fa51e351_31bf3856ad364e35_6.1.7601.21830_none_26e0e09e57de3a1e.manifest

File version

Not Applicable

File size

711

Date (UTC)

01-Oct-2011

Time (UTC)

08:50

Platform

Not Applicable

File name

Ia64_9e5cdd4037bfd82b3a6e746bd160f6e7_31bf3856ad364e35_6.1.7600.21062_none_7a4c4d6489088e55.manifest

File version

Not Applicable

File size

711

Date (UTC)

01-Oct-2011

Time (UTC)

08:50

Platform

Not Applicable

File name

Ia64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7600.21062_none_d6bfbaa03beaa46b.manifest

File version

Not Applicable

File size

207,261

Date (UTC)

01-Oct-2011

Time (UTC)

06:08

Platform

Not Applicable

File name

Ia64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.21830_none_d8c4b09a38fa53bb.manifest

File version

Not Applicable

File size

207,261

Date (UTC)

01-Oct-2011

Time (UTC)

07:25

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

1,947

Date (UTC)

01-Oct-2011

Time (UTC)

08:50

Platform

Not Applicable

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