Print Spooler service crashes when you print documents on a network shared printer in Windows

This article describes an issue that occurs when you print documents in Windows 8.1, Windows RT 8.1, Windows Server 2012 R2, Windows 7 Service Pack 1 (SP1), or Windows Server 2008 R2 SP1. A hotfix is available to resolve this issue. The hotfix has prerequisites.

Symptoms

This issue occurs if the network shared printer uses an IPv4 address.

Cause

This issue occurs because a buffer underrun occurs when you connect to the network shared printer.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this update, you must have update 2919355 installed in Windows 8.1 or Windows Server 2012 R2. Or, you must have Service Pack 1 installed in Windows 7 or Windows Server 2008 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8.1 and Windows Server 2012 R2 file information and notes

Important Windows 8.1 hotfixes and Windows Server 2012 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8.1/Windows Server 2012 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Splwow64.exe

6.3.9600.17480

112,128

04-Nov-2014

04:41

x86

Spoolsv.exe

6.3.9600.17623

559,616

30-Dec-2014

01:06

x86

For all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Splwow64.exe

6.3.9600.17480

128,512

04-Nov-2014

06:27

x64

Spoolsv.exe

6.3.9600.17623

827,392

30-Dec-2014

01:14

x64

For all supported ARM-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Splwow64.exe

6.3.9600.16384

108,544

22-Aug-2013

02:52

Not applicable

Spoolsv.exe

6.3.9600.17623

497,664

30-Dec-2014

00:54

Not applicable

Windows 7 and Windows Server 2008 R2 file information and notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 1.18xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.22xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7601.22912

317,952

18-Dec-2014

03:01

x86

Spoolsv.exe

6.1.7601.22912

317,952

18-Dec-2014

03:01

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7601.22912

560,128

18-Dec-2014

03:32

x64

Spoolsv.exe

6.1.7601.22912

560,128

18-Dec-2014

03:32

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Spoolsv.exe

6.1.7601.22912

1,085,440

18-Dec-2014

02:27

IA-64

Additional file information

Additional file information for Windows 8.1 and for Windows Server 2012 R2

Additional files for all supported x86-based versions of Windows 8.1

File property

Value

File name

X86_703122cfc588160b28253a83c14db230_31bf3856ad364e35_6.3.9600.17623_none_f35a87e759dbf002.manifest

File version

Not applicable

File size

709

Date (UTC)

30-Dec-2014

Time (UTC)

23:25

Platform

Not applicable

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17623_none_6b2b35d0dcf2aa6d.manifest

File version

Not applicable

File size

245,145

Date (UTC)

30-Dec-2014

Time (UTC)

23:28

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8.1 and of Windows Server 2012 R2

File property

Value

File name

Amd64_c32d24fa0f1ad68b5ba15ca6cf0bb0b0_31bf3856ad364e35_6.3.9600.17623_none_3e09b354b73bc82e.manifest

File version

Not applicable

File size

713

Date (UTC)

30-Dec-2014

Time (UTC)

23:25

Platform

Not applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17623_none_c749d15495501ba3.manifest

File version

Not applicable

File size

245,698

Date (UTC)

30-Dec-2014

Time (UTC)

23:30

Platform

Not applicable

Additional files for all supported ARM-based versions of Windows 8.1

File property

Value

File name

Arm_42a880e6c188e896e6a18fd02f3f8813_31bf3856ad364e35_6.3.9600.17623_none_549ab3f5e484d59a.manifest

File version

Not applicable

File size

709

Date (UTC)

30-Dec-2014

Time (UTC)

23:25

Platform

Not applicable

File name

Arm_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.3.9600.17623_none_6b2da828dcefc933.manifest

File version

Not applicable

File size

242,677

Date (UTC)

30-Dec-2014

Time (UTC)

23:25

Platform

Not applicable

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_95c2245e09cfa12ebff41f98b153d3c2_31bf3856ad364e35_6.1.7601.22912_none_1af7035a81486aa1.manifest

File version

Not Applicable

File size

709

Date (UTC)

18-Dec-2014

Time (UTC)

08:03

Platform

Not Applicable

File name

X86_c4cdb17d27ba88231ae14e64c3931113_31bf3856ad364e35_7.1.7601.22912_none_f4a2fcc30ffc4ea1.manifest

File version

Not Applicable

File size

709

Date (UTC)

18-Dec-2014

Time (UTC)

08:03

Platform

Not Applicable

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22912_none_d8da982e38ea5c53.manifest

File version

Not Applicable

File size

207,265

Date (UTC)

18-Dec-2014

Time (UTC)

03:29

Platform

Not Applicable

File name

X86_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22912_none_ca4b1473c3d10522.manifest

File version

Not Applicable

File size

206,947

Date (UTC)

18-Dec-2014

Time (UTC)

03:27

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_173c08a23e962e928122260af809f20d_31bf3856ad364e35_7.1.7601.22912_none_398c5af8ae16b53e.manifest

File version

Not Applicable

File size

713

Date (UTC)

18-Dec-2014

Time (UTC)

08:03

Platform

Not Applicable

File name

Amd64_7758d88b09c1643cb81a9be1dbaadc3c_31bf3856ad364e35_6.1.7601.22912_none_f11f1c7745881ad8.manifest

File version

Not Applicable

File size

713

Date (UTC)

18-Dec-2014

Time (UTC)

08:03

Platform

Not Applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22912_none_34f933b1f147cd89.manifest

File version

Not Applicable

File size

207,260

Date (UTC)

18-Dec-2014

Time (UTC)

04:00

Platform

Not Applicable

File name

Amd64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_7.1.7601.22912_none_2669aff77c2e7658.manifest

File version

Not Applicable

File size

206,942

Date (UTC)

18-Dec-2014

Time (UTC)

03:58

Platform

Not Applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_0dd6bbe590276233c107e068dedab6dd_31bf3856ad364e35_6.1.7601.22912_none_0b029acb8f57a564.manifest

File version

Not Applicable

File size

711

Date (UTC)

18-Dec-2014

Time (UTC)

08:03

Platform

Not Applicable

File name

Ia64_microsoft-windows-printing-spooler-core_31bf3856ad364e35_6.1.7601.22912_none_d8dc3c2438e8654f.manifest

File version

Not Applicable

File size

207,261

Date (UTC)

18-Dec-2014

Time (UTC)

03:21

Platform

Not Applicable



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

×