Remote Desktop Gateway server crashes during certain user disconnect scenarios in Windows Server 2012 R2

This article describes an issue in which Remote Desktop (RD) Gateway server crashes during certain user disconnect scenarios. This issue causes the users to get disconnected and to have trouble reconnecting immediately in Windows Server 2012 R2. An update is available to fix this issue. Before you install this update, see the Prerequisites section.

Symptoms

The RD Gateway server crashes because of a conflicting operation where the user disconnects the connection at the same time when the server also ends the connection.

How to get this update

Important If you install a language pack after you install this update, you must reinstall this update. Therefore, we recommend that you install any language packs that you need before you install this update. For more information, see Add language packs to Windows.

Method 1: Windows Update

This update is provided as a Recommended update on Windows Update. For more information on how to run Windows Update, see How to get an update through Windows Update.

Method 2: Microsoft Download Center

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x64-based versions of Windows Server 2012 R2

Download Download the package now.

For more information about how to download Microsoft support files, select the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online services Microsoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Update detail information

Prerequisites

To install this update, install April 2014, update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) in Windows Server 2012 R2.

Registry information

To apply this update, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update doesn't replace a previously released update.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.17 xxx

    Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.18 xxx

    Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x64 Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

SP requirement

Service branch

Aaedge.dll

6.3.9600.18166

703,488

16-Dec-2015

17:29

x64

SPR

AMD64_MICROSOFT-WINDOWS-TSP

Aaedge.mof

Not applicable

1,268

18-Jun-2013

14:41

Not applicable

SPR

AMD64_MICROSOFT-WINDOWS-TSP

Aatspp.dll

6.3.9600.17931

102,400

10-Jul-2015

18:23

x64

SPR

AMD64_MICROSOFT-WINDOWS-TSP

Aatspp.mof

Not applicable

1,271

18-Jun-2013

14:41

Not applicable

SPR

AMD64_MICROSOFT-WINDOWS-TSP

Rap.xml

Not applicable

895

18-Jun-2013

14:41

Not applicable

SPR

AMD64_MICROSOFT-WINDOWS-TSP

Tsgateway.xml

Not applicable

429

18-Jun-2013

14:41

Not applicable

SPR

AMD64_MICROSOFT-WINDOWS-TSP

Tsgclean.exe

6.3.9600.17931

390,656

10-Jul-2015

18:05

x64

SPR

AMD64_MICROSOFT-WINDOWS-TSP

Tsproxy-edgeadapter-ppdlic.xrm-ms

Not applicable

2,910

16-Dec-2015

19:16

Not applicable

SPR

AMD64_MICROSOFT-WINDOWS-TSP


x64 Windows Server 2012 R2

File property

Value

File name

Amd64_9d0b4a02c95adb43c2e616f511b7f3af_31bf3856ad364e35_6.3.9600.18166_none_dd2a0c8c1d0b62cd.manifest

File version

Not applicable

File size

711

Date (UTC)

06-Jan-2016

Time (UTC)

23:13

Platform

Not applicable

File name

Amd64_microsoft-windows-tsproxy-edgeadapter_31bf3856ad364e35_6.3.9600.18166_none_2ee04284a09a89c6.manifest

File version

Not applicable

File size

111,458

Date (UTC)

17-Dec-2015

Time (UTC)

04:10

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,594

Date (UTC)

06-Jan-2016

Time (UTC)

23:13

Platform

Not applicable


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