RemoteApp application does not work correctly from RD Web Access in Windows 7 or in Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You publish a RemoteApp application on a terminal server that is running Windows Server 2008 or on a remote desktop server that is running Windows Server 2008 R2.

  • You use Remote Desktop Web Access (RD Web Access) on a computer that is running Windows 7 or Windows Server 2008 R2 to access the RemoteApp application.

In this scenario, the RemoteApp application does not work correctly.

Note The application works correctly in the following situations:

  • You create a remote desktop connection to access the same RemoteApp application.

  • You run the application from the console of the terminal server or of the remote desktop server.



For example, consider the following sample scenario:

  • You have an application that uses a System.Windows.Forms.DataGrid control.

  • You publish an application on a remote desktop server that is running Windows Server 2008 R2.

  • You use RD Web Access to access the application from a computer that is running Windows 7.

  • You try to use the filter function of the control by using a mouse action.

In this scenario, a text box does not appear. Therefore, you cannot input text for the filter function.

Note The text box correctly appears when you use a remote desktop connection to run the application.

Cause

This issue occurs because the ActiveX control for the remote desktop connection handles the focus of the RemoteApp active window incorrectly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Service branch

Wksprt.exe

6.1.7600.20971

223,744

23-May-2011

03:11

x86

X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.20971_NONE_26CC05ED57AEDF21

Wksprt.exe

6.1.7601.21732

223,744

23-May-2011

04:25

x86

X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21732_NONE_28DEA2ED54B3F4A0

Mstsc.exe

6.1.7600.20971

1,037,824

23-May-2011

04:32

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21732

1,051,648

23-May-2011

05:59

x86

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Not applicable

Aaclient.dll

6.1.7600.20971

131,584

23-May-2011

04:32

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.20971

2,705,408

23-May-2011

04:35

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.20971

36,864

23-May-2011

04:37

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21732

3,217,408

23-May-2011

06:06

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Service branch

Wksprt.exe

6.1.7600.20971

248,832

23-May-2011

03:43

x64

AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.20971_NONE_82EAA171100C5057

Wksprt.exe

6.1.7601.21732

249,344

23-May-2011

03:35

x64

AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21732_NONE_84FD3E710D1165D6

Mstsc.exe

6.1.7600.20971

1,101,312

23-May-2011

05:16

x64

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:22

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21732

1,119,744

23-May-2011

05:06

x64

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:42

Not applicable

Not applicable

Aaclient.dll

6.1.7600.20971

158,720

23-May-2011

05:17

x64

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

23:18

Not applicable

Not applicable

Mstscax.dll

6.1.7600.20971

3,156,480

23-May-2011

05:21

x64

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:20

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.20971

44,032

23-May-2011

05:24

x64

Not applicable

Aaclient.dll

6.1.7601.17514

158,720

20-Nov-2010

13:25

x64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:31

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21732

3,718,144

23-May-2011

05:08

x64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:34

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

44,032

20-Nov-2010

13:27

x64

Not applicable

Mstsc.exe

6.1.7600.20971

1,037,824

23-May-2011

04:32

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21732

1,051,648

23-May-2011

05:59

x86

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Not applicable

Aaclient.dll

6.1.7600.20971

131,584

23-May-2011

04:32

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.20971

2,705,408

23-May-2011

04:35

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.20971

36,864

23-May-2011

04:37

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21732

3,217,408

23-May-2011

06:06

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Service branch

Wksprt.exe

6.1.7600.20971

457,216

23-May-2011

03:00

IA-64

IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.20971_NONE_26CDA9E357ACE81D

Wksprt.exe

6.1.7601.21732

456,704

23-May-2011

02:59

IA-64

IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21732_NONE_28E046E354B1FD9C

Mstsc.exe

6.1.7600.20971

1,668,608

23-May-2011

04:02

IA-64

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:47

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21732

1,703,424

23-May-2011

04:03

IA-64

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:42

Not applicable

Not applicable

Aaclient.dll

6.1.7600.20971

339,968

23-May-2011

04:02

IA-64

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

23:44

Not applicable

Not applicable

Mstscax.dll

6.1.7600.20971

6,093,312

23-May-2011

04:04

IA-64

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:46

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.20971

97,792

23-May-2011

04:04

IA-64

Not applicable

Aaclient.dll

6.1.7601.21732

339,968

23-May-2011

04:04

IA-64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:36

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21732

6,308,352

23-May-2011

04:06

IA-64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:38

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

97,792

20-Nov-2010

10:28

IA-64

Not applicable

Mstsc.exe

6.1.7600.20971

1,037,824

23-May-2011

04:32

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21732

1,051,648

23-May-2011

05:59

x86

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Not applicable

Aaclient.dll

6.1.7600.20971

131,584

23-May-2011

04:32

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.20971

2,705,408

23-May-2011

04:35

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.20971

36,864

23-May-2011

04:37

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21732

3,217,408

23-May-2011

06:06

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

Workaround

To work around this issue, run the filter function by using a keyboard action.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_43543728ae1399cdc07f857c4c3ca99a_31bf3856ad364e35_6.1.7600.20971_none_be9467d5998df151.manifest

File version

Not applicable

File size

1,458

Date (UTC)

23-May-2011

Time (UTC)

11:50

File name

X86_d75165eaca82e90fc481eed151432851_31bf3856ad364e35_6.1.7601.21732_none_0cf26fe14f3f07e3.manifest

File version

Not applicable

File size

1,458

Date (UTC)

23-May-2011

Time (UTC)

11:50

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20971_none_26cc05ed57aedf21.manifest

File version

Not applicable

File size

8,960

Date (UTC)

23-May-2011

Time (UTC)

04:59

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21732_none_28dea2ed54b3f4a0.manifest

File version

Not applicable

File size

8,960

Date (UTC)

23-May-2011

Time (UTC)

06:34

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20971_none_4e4318c59b8435af.manifest

File version

Not applicable

File size

21,618

Date (UTC)

23-May-2011

Time (UTC)

05:05

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21732_none_5055b5c598894b2e.manifest

File version

Not applicable

File size

21,618

Date (UTC)

23-May-2011

Time (UTC)

06:36

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20971_none_3054d2ed4014dc2e.manifest

File version

Not applicable

File size

131,498

Date (UTC)

23-May-2011

Time (UTC)

05:06

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21732_none_32676fed3d19f1ad.manifest

File version

Not applicable

File size

140,967

Date (UTC)

23-May-2011

Time (UTC)

11:54

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_74d141b5dce6fb0b5fb6d5e939fa8786_31bf3856ad364e35_6.1.7600.20971_none_a629c6526418f9fa.manifest

File version

Not applicable

File size

2,205

Date (UTC)

23-May-2011

Time (UTC)

11:50

File name

Amd64_b762efa9e4bee44a19d3176f71b613a1_31bf3856ad364e35_6.1.7601.21732_none_df4050db01fac99e.manifest

File version

Not applicable

File size

2,205

Date (UTC)

23-May-2011

Time (UTC)

11:50

File name

Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20971_none_82eaa171100c5057.manifest

File version

Not applicable

File size

10,551

Date (UTC)

23-May-2011

Time (UTC)

05:55

File name

Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21732_none_84fd3e710d1165d6.manifest

File version

Not applicable

File size

10,551

Date (UTC)

23-May-2011

Time (UTC)

07:15

File name

Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20971_none_aa61b44953e1a6e5.manifest

File version

Not applicable

File size

21,624

Date (UTC)

23-May-2011

Time (UTC)

05:58

File name

Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21732_none_ac74514950e6bc64.manifest

File version

Not applicable

File size

21,624

Date (UTC)

23-May-2011

Time (UTC)

07:17

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20971_none_8c736e70f8724d64.manifest

File version

Not applicable

File size

131,504

Date (UTC)

23-May-2011

Time (UTC)

05:59

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21732_none_8e860b70f57762e3.manifest

File version

Not applicable

File size

140,973

Date (UTC)

23-May-2011

Time (UTC)

11:58

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20971_none_b4b65e9b884268e0.manifest

File version

Not applicable

File size

13,023

Date (UTC)

23-May-2011

Time (UTC)

04:52

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21732_none_b6c8fb9b85477e5f.manifest

File version

Not applicable

File size

13,023

Date (UTC)

23-May-2011

Time (UTC)

06:25

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20971_none_3054d2ed4014dc2e.manifest

File version

Not applicable

File size

131,498

Date (UTC)

23-May-2011

Time (UTC)

05:06

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21732_none_32676fed3d19f1ad.manifest

File version

Not applicable

File size

140,967

Date (UTC)

23-May-2011

Time (UTC)

11:58

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_b8e5e449dbac06f6f3b1ddac1ac4c79e_31bf3856ad364e35_6.1.7601.21732_none_e5bbe701683c74f0.manifest

File version

Not applicable

File size

2,201

Date (UTC)

23-May-2011

Time (UTC)

11:50

File name

Ia64_c855d1b7a3ba75c0512aaa82a52e876c_31bf3856ad364e35_6.1.7600.20971_none_a096832ee364dfe3.manifest

File version

Not applicable

File size

2,201

Date (UTC)

23-May-2011

Time (UTC)

11:50

File name

Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.20971_none_26cda9e357ace81d.manifest

File version

Not applicable

File size

10,549

Date (UTC)

23-May-2011

Time (UTC)

05:55

File name

Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21732_none_28e046e354b1fd9c.manifest

File version

Not applicable

File size

10,549

Date (UTC)

23-May-2011

Time (UTC)

07:16

File name

Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20971_none_4e44bcbb9b823eab.manifest

File version

Not applicable

File size

21,621

Date (UTC)

23-May-2011

Time (UTC)

05:57

File name

Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21732_none_505759bb9887542a.manifest

File version

Not applicable

File size

21,621

Date (UTC)

23-May-2011

Time (UTC)

07:18

File name

Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20971_none_305676e34012e52a.manifest

File version

Not applicable

File size

131,501

Date (UTC)

23-May-2011

Time (UTC)

05:58

File name

Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21732_none_326913e33d17faa9.manifest

File version

Not applicable

File size

140,970

Date (UTC)

23-May-2011

Time (UTC)

11:50

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.20971_none_b4b65e9b884268e0.manifest

File version

Not applicable

File size

13,023

Date (UTC)

23-May-2011

Time (UTC)

04:52

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21732_none_b6c8fb9b85477e5f.manifest

File version

Not applicable

File size

13,023

Date (UTC)

23-May-2011

Time (UTC)

06:25

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.20971_none_3054d2ed4014dc2e.manifest

File version

Not applicable

File size

131,498

Date (UTC)

23-May-2011

Time (UTC)

05:06

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21732_none_32676fed3d19f1ad.manifest

File version

Not applicable

File size

140,967

Date (UTC)

23-May-2011

Time (UTC)

11:50

Need more help?

Expand your skills
Explore Training
Get new features first
Join Microsoft Insiders

Was this information helpful?

Thank you for your feedback!

Thank you for your feedback! It sounds like it might be helpful to connect you to one of our Office support agents.

×