RemoteApp windows disappear and screen flickers when you switch between windows in Windows 8.1 or Windows Server 2012 R2

This article describes an issue in which RemoteApp windows disappear and the screen flickers when you switch between open windows in Windows 8.1 or Windows Server 2012 R2. A hotfix is available to fix this issue. Before you install this hotfix, see the Prerequisites section.

Symptoms

This issue occurs when an application uses WM_SETREDRAW messages to suspend active paints and is hosted as a RemoteApp.

Cause

This issue occurs because win32k.sys sets the WS_VISIBLE flag to False when the application sends the WM_SETREDRAW messages to disable paints or vice versa. However, when these applications are hosted as RemoteApps, they get hidden instead of being transparent windows.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that's described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there's a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section doesn't appear, submit a request to Microsoft Customer Service and Support to get the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that don't qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you don't see your language, it's because a hotfix isn't available for that language.

Prerequisites

Before you apply this hotfix, install update 2919355 in Windows 8.1 or Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you don't have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix doesn't replace a previously released hotfix.

File Information

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

Notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.3.960 0.16 xxx

    Windows RT 8.1

    RTM

    GDR

    6.3.960 0.17 xxx

    Windows 8.1 and Windows Server 2012 R2

    RTM

    GDR

    6.3.960 0.18 xxx

    Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2

    RTM

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed in the "Additional file information" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.3.9600.18091

248,320

15-Oct-2015

16:13

x86

Rdpinit.mof

Not applicable

1,197

18-Jun-2013

12:27

Not applicable

Rdpshell.exe

6.3.9600.18091

299,520

15-Oct-2015

16:04

x86

Rdpshell.mof

Not applicable

1,200

18-Jun-2013

12:27

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

2,959

17-Oct-2015

15:20

Not applicable

Tserrredir.dll

6.3.9600.17415

10,752

29-Oct-2014

01:54

x86

Win32k.ptxml

Not applicable

4,213

21-Aug-2013

23:39

Not applicable

Win32k.sys

6.3.9600.18093

3,521,536

17-Oct-2015

14:00

x86

Windows RT 8.1

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.3.9600.18091

209,408

15-Oct-2015

15:49

Not applicable

Rdpinit.mof

Not applicable

1,197

18-Jun-2013

14:57

Not applicable

Rdpshell.exe

6.3.9600.18091

255,488

15-Oct-2015

15:41

Not applicable

Rdpshell.mof

Not applicable

1,200

18-Jun-2013

14:57

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

2,959

17-Oct-2015

14:55

Not applicable

Tserrredir.dll

6.3.9600.16384

11,264

22-Aug-2013

03:06

Not applicable

Win32k.ptxml

Not applicable

4,213

21-Aug-2013

23:33

Not applicable

Win32k.sys

6.3.9600.18093

3,099,136

17-Oct-2015

14:05

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.3.9600.18091

267,264

15-Oct-2015

16:45

x64

Rdpinit.mof

Not applicable

1,197

18-Jun-2013

14:57

Not applicable

Rdpshell.exe

6.3.9600.18091

348,160

15-Oct-2015

16:32

x64

Rdpshell.mof

Not applicable

1,200

18-Jun-2013

14:57

Not applicable

Tserrredir.dll

6.3.9600.17415

13,312

29-Oct-2014

02:37

x64

Rdpinit.exe

6.3.9600.18091

267,264

15-Oct-2015

16:45

x64

Rdpinit.mof

Not applicable

1,197

18-Jun-2013

14:57

Not applicable

Rdpshell.exe

6.3.9600.18091

348,160

15-Oct-2015

16:32

x64

Rdpshell.mof

Not applicable

1,200

18-Jun-2013

14:57

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

2,959

17-Oct-2015

16:02

Not applicable

Tserrredir.dll

6.3.9600.17415

13,312

29-Oct-2014

02:37

x64

Win32k.ptxml

Not applicable

4,213

22-Aug-2013

06:44

Not applicable

Win32k.sys

6.3.9600.18093

4,176,384

17-Oct-2015

14:19

x64

Rdpinit.exe

6.3.9600.18091

248,320

15-Oct-2015

16:13

x86

Rdpinit.mof

Not applicable

1,197

18-Jun-2013

12:27

Not applicable

Rdpshell.exe

6.3.9600.18091

299,520

15-Oct-2015

16:04

x86

Rdpshell.mof

Not applicable

1,200

18-Jun-2013

12:27

Not applicable

Wow64_win32k.ptxml

Not applicable

4,213

21-Aug-2013

23:39

Not applicable


x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

2,043

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

X86_2722960f4d7844673243e254b73edba8_31bf3856ad364e35_6.3.9600.18093_none_e993a4c614b27872.manifest

File version

Not applicable

File size

694

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

X86_953d8ac2ffb433e390c6320147ca64f9_31bf3856ad364e35_6.3.9600.18093_none_40d4feec2a4f5d75.manifest

File version

Not applicable

File size

733

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

X86_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.3.9600.18093_none_b36ee16861c6668e.manifest

File version

Not applicable

File size

10,608

Date (UTC)

18-Oct-2015

Time (UTC)

21:58

Platform

Not applicable

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18093_none_4d873ac9b6299d65.manifest

File version

Not applicable

File size

125,375

Date (UTC)

17-Oct-2015

Time (UTC)

15:30

Platform

Not applicable

Windows RT 8.1

File property

Value

File name

Arm_b8b36e1a1f909fe3ca39dd5252f5cd89_31bf3856ad364e35_6.3.9600.18093_none_28ef3c860513953c.manifest

File version

Not applicable

File size

733

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Arm_cbe859e013f4c1de0420409ce5cfdc71_31bf3856ad364e35_6.3.9600.18093_none_cc2589407ad382ec.manifest

File version

Not applicable

File size

694

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Arm_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.3.9600.18093_none_b37153c061c38554.manifest

File version

Not applicable

File size

10,608

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Arm_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18093_none_4d89ad21b626bc2b.manifest

File version

Not applicable

File size

125,375

Date (UTC)

17-Oct-2015

Time (UTC)

14:58

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,043

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_033cd7e90cda89d1204336f5003f2773_31bf3856ad364e35_6.3.9600.18093_none_8bb4075f80b324f3.manifest

File version

Not applicable

File size

737

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Amd64_1e244adf99ca500cda989a9e8018c642_31bf3856ad364e35_6.3.9600.18093_none_f93b3845eb7d7a21.manifest

File version

Not applicable

File size

727

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Amd64_3e6747eb9434955991e8b538c3901fb2_31bf3856ad364e35_6.3.9600.18093_none_2b409d6b7de0b592.manifest

File version

Not applicable

File size

727

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Amd64_b93df27e92d5fe5d4fdb10b6565f2042_31bf3856ad364e35_6.3.9600.18093_none_c21d3247f16d8361.manifest

File version

Not applicable

File size

698

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Amd64_f8e30fa27b3cdfcb1dce414c40bc0df1_31bf3856ad364e35_6.3.9600.18093_none_6cb4dc3e32045d74.manifest

File version

Not applicable

File size

698

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.3.9600.18093_none_32c2969d7061d65f.manifest

File version

Not applicable

File size

9,232

Date (UTC)

18-Oct-2015

Time (UTC)

22:03

Platform

Not applicable

File name

Amd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.3.9600.18093_none_0f8d7cec1a23d7c4.manifest

File version

Not applicable

File size

10,614

Date (UTC)

18-Oct-2015

Time (UTC)

22:03

Platform

Not applicable

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18093_none_a9a5d64d6e870e9b.manifest

File version

Not applicable

File size

125,379

Date (UTC)

17-Oct-2015

Time (UTC)

16:06

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

4,068

Date (UTC)

18-Oct-2015

Time (UTC)

21:55

Platform

Not applicable

File name

Wow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.3.9600.18093_none_3d1740efa4c2985a.manifest

File version

Not applicable

File size

6,679

Date (UTC)

17-Oct-2015

Time (UTC)

15:21

Platform

Not applicable

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18093_none_b3fa809fa2e7d096.manifest

File version

Not applicable

File size

124,646

Date (UTC)

17-Oct-2015

Time (UTC)

15:29

Platform

Not applicable


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology that Microsoft uses to describe software updates.

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