Scheduled backup fails with event backup ID 517 and error 0x80780049 in Windows

Symptoms

Consider the following scenario:

  • You have a Windows Server 2012 Hyper-V host and a Windows Server 2012 guest virtual machine (VM).

  • You start Windows Server Backup on the host operating system.

  • You click Backup Schedule to start the backup schedule wizard and then click Next.

  • You select Custom on the Select Backup Configuration tab and then click Next.

  • You click Add Items, select the host component and the guest VM, and then complete the wizard.

  • You restart the host operating system.

In this scenario, scheduled backup fails, and event backup ID 517 and error 0x80780049 are returned.

Resolution

To resolve this issue for Windows 8.1 or Windows Server 2012 R2, install this update rollup. For more information about how to obtain update rollup 2919355, click the following article number to view the article in the Microsoft Knowledge Base:

2919355 Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 Update April, 2014To resolve this issue for Windows 8 or Windows Server 2012, install the hotfix that is described in the Hotfix information section.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8.1, Windows Server 2012 R2, Windows 8, or Windows Server 2012.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.





Windows 8 and Windows Server 2012 file information notesImportant Windows 8 hotfixes and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8 and Windows Server 2012" section. MUM, MANIFEST, and the associated security catalog (.cat) files, are very important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Spp.dll

6.2.9200.16857

219,136

26-Feb-2014

23:38

x86

Sxproxy.dll

6.2.9200.16384

32,768

26-Jul-2012

03:20

x86

Spp.dll

6.2.9200.20976

219,136

26-Feb-2014

23:42

x86

Sxproxy.dll

6.2.9200.16384

32,768

26-Jul-2012

03:20

x86

For all supported x64-based versions of Windows 8 and of Windows Server 2012

File name

File version

File size

Date

Time

Platform

Spp.dll

6.2.9200.16857

275,456

26-Feb-2014

23:40

x64

Sxproxy.dll

6.2.9200.16384

81,920

26-Jul-2012

03:07

x64

Spp.dll

6.2.9200.20976

275,456

26-Feb-2014

23:37

x64

Sxproxy.dll

6.2.9200.16384

81,920

26-Jul-2012

03:07

x64

Spp.dll

6.2.9200.16857

219,136

26-Feb-2014

23:38

x86

Sxproxy.dll

6.2.9200.16384

32,768

26-Jul-2012

03:20

x86

Spp.dll

6.2.9200.20976

219,136

26-Feb-2014

23:42

x86

Sxproxy.dll

6.2.9200.16384

32,768

26-Jul-2012

03:20

x86


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File property

Value

File name

Update.mum

File version

Not applicable

File size

3,158

Date (UTC)

27-Feb-2014

Time (UTC)

16:50

Platform

Not applicable

File name

X86_20ffeefed458d42e6efc96c894bc8332_31bf3856ad364e35_6.2.9200.16857_none_10663348606e9526.manifest

File version

Not applicable

File size

696

Date (UTC)

27-Feb-2014

Time (UTC)

16:50

Platform

Not applicable

File name

X86_b0635987e16ed8cda62201905b82065a_31bf3856ad364e35_6.2.9200.20976_none_43a8a254bff3d1fe.manifest

File version

Not applicable

File size

696

Date (UTC)

27-Feb-2014

Time (UTC)

16:50

Platform

Not applicable

File name

X86_microsoft-windows-spp-main_31bf3856ad364e35_6.2.9200.16857_none_e1157cc27e287ec3.manifest

File version

Not applicable

File size

31,670

Date (UTC)

27-Feb-2014

Time (UTC)

16:50

Platform

Not applicable

File name

X86_microsoft-windows-spp-main_31bf3856ad364e35_6.2.9200.20976_none_e188796b97573d18.manifest

File version

Not applicable

File size

31,670

Date (UTC)

27-Feb-2014

Time (UTC)

16:50

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 8 and of Windows Server 2012

File property

Value

File name

Amd64_20ffeefed458d42e6efc96c894bc8332_31bf3856ad364e35_6.2.9200.16857_none_6c84cecc18cc065c.manifest

File version

Not applicable

File size

698

Date (UTC)

27-Feb-2014

Time (UTC)

16:51

Platform

Not applicable

File name

Amd64_aab98a9d74c9aa11449bf6ce92fb6630_31bf3856ad364e35_6.2.9200.20976_none_3131609af4c75447.manifest

File version

Not applicable

File size

700

Date (UTC)

27-Feb-2014

Time (UTC)

16:51

Platform

Not applicable

File name

Amd64_b0635987e16ed8cda62201905b82065a_31bf3856ad364e35_6.2.9200.20976_none_9fc73dd878514334.manifest

File version

Not applicable

File size

698

Date (UTC)

27-Feb-2014

Time (UTC)

16:51

Platform

Not applicable

File name

Amd64_f3b970d78598f1adaca28c96eedfde68_31bf3856ad364e35_6.2.9200.16857_none_e7e70b6aaabad5af.manifest

File version

Not applicable

File size

700

Date (UTC)

27-Feb-2014

Time (UTC)

16:51

Platform

Not applicable

File name

Amd64_microsoft-windows-spp-main_31bf3856ad364e35_6.2.9200.16857_none_3d3418463685eff9.manifest

File version

Not applicable

File size

31,674

Date (UTC)

27-Feb-2014

Time (UTC)

16:51

Platform

Not applicable

File name

Amd64_microsoft-windows-spp-main_31bf3856ad364e35_6.2.9200.20976_none_3da714ef4fb4ae4e.manifest

File version

Not applicable

File size

31,674

Date (UTC)

27-Feb-2014

Time (UTC)

16:51

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

3,376

Date (UTC)

27-Feb-2014

Time (UTC)

16:51

Platform

Not applicable

File name

X86_microsoft-windows-spp-main_31bf3856ad364e35_6.2.9200.16857_none_e1157cc27e287ec3.manifest

File version

Not applicable

File size

31,670

Date (UTC)

27-Feb-2014

Time (UTC)

16:51

Platform

Not applicable

File name

X86_microsoft-windows-spp-main_31bf3856ad364e35_6.2.9200.20976_none_e188796b97573d18.manifest

File version

Not applicable

File size

31,670

Date (UTC)

27-Feb-2014

Time (UTC)

16:51

Platform

Not applicable


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