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Symptoms

After you install the March 2024 security update for Microsoft Exchange Server 2019 and 2016, you receive the following error message when you run a search in Microsoft Outlook cached mode:

We're having trouble fetching results from the server. Some items may not be included in your search results.

The search works as expected if you run it in Outlook online mode or in Outlook on the web (OWA).

Status

Microsoft is researching this problem and will post more information in this article when the information becomes available.

Workaround

To work around this issue, create the following registry entries to disable server-assisted search:

Path: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Search
Value name: DisableServerAssistedSearch
Value type: REG_DWORD
Value: 1

Key: HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\16.0\Outlook\Search 
Value name: DisableServerAssistedSuggestions 
Value type: REG_DWORD 
Value: 1 

More information

For more information about these registry entries, see: How Outlook 2016 utilizes Exchange Server 2016 FAST Search.

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