You encounter a failure during a second restart while the computer is upgraded from Windows 8 or Windows Server 2012 to Windows 8.1 or Windows Server 2012 R2. This is because some drivers are uninstalled incorrectly during this process. Then, the system tries to recover automatically and continue with the upgrade. However, the retry is unsuccessful.

Resolution

To resolve this issue, we have released an update for Windows 8.1 or Windows Server 2012 R2. This update has prerequisites to install.

How to obtain this update

This update is installed automatically by Dynamic Update during Windows 8 or Windows Server 2012 to Windows 8.1 or Windows Server 2012 R2 upgrade.

Update detail information

Prerequisites

To apply this update, the computer must have an Internet connection during the upgrade process.

Registry information

To apply this update, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

For all supported x86-based versions of Windows 8.1

File name

File version

File size

Date

Time

Platform

Setupplatform.exe

6.3.9600.17640

3,408,024

23-Jan-2015

05:10

x86

For all supported x64-based versions of Windows 8.1 or Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Setupplatform.exe

6.3.9600.17640

6,620,816

23-Jan-2015

06:47

x64




References

See the terminology that Microsoft uses to describe software updates.

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