Symptoms

On a computer that is running Windows 7 or Windows Server 2008 R2, you may experience slow performance in applications that use the DirectWrite API (for example, Windows Internet Explorer 9). Performance traces show that each application is loading all the available fonts instead of relying on the FontCache service to render the fonts.

Cause

This issue occurs because the DirectWrite API starts to read font information directly from the font files and caches them directly if the FontCache service takes too long to respond.For more information about the DirectWrite API, visit the following Microsoft Developer Network (MSDN) website:

Introduction to DirectWrite

More Information

Known Issue

Important After you install KB2505438, applications that render text by using DirectWrite may encounter errors, including application crashes. This is because the hotfix package does not contain an updated version of another driver. The hotfix package that is described in KB2454826 contains the updated version of this driver.To resolve this issue, install Windows 7 Service Pack 1 (SP1) or KB2454826 on the computer. For more information about how to install KB2454826, click the following article number to view the article in the Microsoft Knowledge Base:

2454826 A performance and functionality update is available for Windows 7 and for Windows Server 2008 R2For more information about Windows 7 SP1, visit the following Microsoft website:

Learn how to install Windows 7 Service Pack 1 (SP1)

Update information

How to obtain this update

The following files are available for download from the Microsoft Download Center:

Operating system

Update

All supported x86-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows 7

Download Download the update package now.

All supported x64-based versions of Windows Server 2008 R2

Download Download the update package now.

All supported x86-based versions of Windows Embedded Standard 7

Download Download the update package now.

All supported x64-based versions of Windows Embedded Standard 7

Download Download the update package now.

All supported IA-64-based versions of Windows Server 2008 R2

Download Download the update package now.

For more information about how to download Microsoft support files, click the following article number to view the article in the Microsoft Knowledge Base:

119591 How to obtain Microsoft support files from online servicesMicrosoft scanned this file for viruses. Microsoft used the most current virus-detection software that was available on the date that the file was posted. The file is stored on security-enhanced servers that help prevent any unauthorized changes to the file.

Prerequisites

To apply this update, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or a Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760 0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760 0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760 1.17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 1.21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

D2d1.dll

6.1.7600.16763

739,840

19-Feb-2011

05:32

x86

D2d1.dll

6.1.7600.20905

739,840

19-Feb-2011

05:56

x86

D2d1.dll

6.1.7601.17563

739,840

19-Feb-2011

06:30

x86

D2d1.dll

6.1.7601.21664

739,840

19-Feb-2011

05:21

x86

Fntcache.dll

6.1.7600.16763

802,304

19-Feb-2011

05:33

x86

Fntcache.dll

6.1.7600.20905

805,376

19-Feb-2011

05:56

x86

Fntcache.dll

6.1.7601.17563

805,376

19-Feb-2011

06:30

x86

Fntcache.dll

6.1.7601.21664

805,376

19-Feb-2011

05:22

x86

Dwrite.dll

6.1.7600.16763

1,074,176

19-Feb-2011

05:32

x86

Dwrite.dll

6.1.7600.20905

1,076,736

19-Feb-2011

05:56

x86

Dwrite.dll

6.1.7601.17563

1,076,736

19-Feb-2011

06:30

x86

Dwrite.dll

6.1.7601.21664

1,076,736

19-Feb-2011

05:22

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

D2d1.dll

6.1.7600.16763

902,656

19-Feb-2011

06:36

x64

D2d1.dll

6.1.7600.20905

902,656

19-Feb-2011

06:42

x64

D2d1.dll

6.1.7601.17563

902,656

19-Feb-2011

12:04

x64

D2d1.dll

6.1.7601.21664

902,656

19-Feb-2011

06:14

x64

Fntcache.dll

6.1.7600.16763

1,135,104

19-Feb-2011

06:37

x64

Fntcache.dll

6.1.7600.20905

1,139,200

19-Feb-2011

06:43

x64

Fntcache.dll

6.1.7601.17563

1,139,200

19-Feb-2011

12:05

x64

Fntcache.dll

6.1.7601.21664

1,139,200

19-Feb-2011

06:15

x64

Dwrite.dll

6.1.7600.16763

1,540,608

19-Feb-2011

06:37

x64

Dwrite.dll

6.1.7600.20905

1,544,192

19-Feb-2011

06:42

x64

Dwrite.dll

6.1.7601.17563

1,544,192

19-Feb-2011

12:04

x64

Dwrite.dll

6.1.7601.21664

1,544,192

19-Feb-2011

06:15

x64

D2d1.dll

6.1.7600.16763

739,840

19-Feb-2011

05:32

x86

D2d1.dll

6.1.7600.20905

739,840

19-Feb-2011

05:56

x86

D2d1.dll

6.1.7601.17563

739,840

19-Feb-2011

06:30

x86

D2d1.dll

6.1.7601.21664

739,840

19-Feb-2011

05:21

x86

Dwrite.dll

6.1.7600.16763

1,074,176

19-Feb-2011

05:32

x86

Dwrite.dll

6.1.7600.20905

1,076,736

19-Feb-2011

05:56

x86

Dwrite.dll

6.1.7601.17563

1,076,736

19-Feb-2011

06:30

x86

Dwrite.dll

6.1.7601.21664

1,076,736

19-Feb-2011

05:22

x86

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

D2d1.dll

6.1.7600.16763

1,880,576

19-Feb-2011

05:20

IA-64

D2d1.dll

6.1.7600.20905

1,880,576

19-Feb-2011

05:13

IA-64

Fntcache.dll

6.1.7600.16763

2,280,960

19-Feb-2011

05:21

IA-64

Fntcache.dll

6.1.7600.20905

2,291,200

19-Feb-2011

05:14

IA-64

Fntcache.dll

6.1.7601.17563

2,290,688

19-Feb-2011

05:57

IA-64

Fntcache.dll

6.1.7601.21664

2,291,200

19-Feb-2011

05:15

IA-64

Dwrite.dll

6.1.7600.16763

2,999,808

19-Feb-2011

05:20

IA-64

Dwrite.dll

6.1.7600.20905

3,009,536

19-Feb-2011

05:14

IA-64

Dwrite.dll

6.1.7601.17563

3,009,536

19-Feb-2011

05:57

IA-64

Dwrite.dll

6.1.7601.21664

3,009,536

19-Feb-2011

05:15

IA-64

D2d1.dll

6.1.7600.16763

739,840

19-Feb-2011

05:32

x86

D2d1.dll

6.1.7600.20905

739,840

19-Feb-2011

05:56

x86

Dwrite.dll

6.1.7600.16763

1,074,176

19-Feb-2011

05:32

x86

Dwrite.dll

6.1.7600.20905

1,076,736

19-Feb-2011

05:56

x86

Dwrite.dll

6.1.7601.17563

1,076,736

19-Feb-2011

06:30

x86

Dwrite.dll

6.1.7601.21664

1,076,736

19-Feb-2011

05:22

x86

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updatesThe FontCache service manages a system cache and a per-user cache for each user on the computer. When the computer restarts, the DirectWrite API waits for two seconds while the FontCache service loads the system cache. Typically, the system cache has a size of 400 to 600 kilobytes (KB). When a client process loads the DirectWrite API for the first time, the DirectWrite API waits for a half second while the FontCache service loads a per-user cache.If a client application that applies the DirectWrite API (for example, Internet Explorer 9) starts immediately after the computer starts, either of the timeouts may expire because Windows is performing many other competing I/O operations. For example, the FontCache service takes 30 seconds to load the per-user cache when Internet Explorer 9 starts. In this situation, the DirectWrite API reads the fonts directly, without access to the shared font cache. This slows down the initial start process of Internet Explorer 9. Additionally, the working set for Internet Explorer 9 is highly increased because the DirectWrite API caches the fonts in the memory space of the Iexplorer.exe processes.

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,315

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_36cfcf1aeff3ce0b498eb84c0478e78d_31bf3856ad364e35_6.1.7601.17563_none_1dcff6f2f09d1c73.manifest

File version

Not applicable

File size

709

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_402e27a5235b68846818ec945c7be1a6_31bf3856ad364e35_6.1.7600.16763_none_b4312fc0db4f3802.manifest

File version

Not applicable

File size

699

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_5a8378e94add739457c9725a73cf1952_31bf3856ad364e35_6.1.7601.21664_none_3460058476518e0a.manifest

File version

Not applicable

File size

691

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_5ee627b491e1beadffcdd9a78358e05a_31bf3856ad364e35_6.1.7601.21664_none_b1115ea4714b8e30.manifest

File version

Not applicable

File size

709

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_9861a3c4560edf7592c68694ef55a0cd_31bf3856ad364e35_6.1.7600.20905_none_a25c60ded5f659a0.manifest

File version

Not applicable

File size

691

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_9e99407384b00f4b36e8fedd79be9e51_31bf3856ad364e35_6.1.7600.20905_none_c5d830378785c813.manifest

File version

Not applicable

File size

709

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_a25e8b0fb1efa0bfb5b1f081de893c04_31bf3856ad364e35_6.1.7601.21664_none_9d06adad208a9792.manifest

File version

Not applicable

File size

699

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_a554d259c50cc61ded067bc5848c118b_31bf3856ad364e35_6.1.7600.20905_none_f6c2196af657856c.manifest

File version

Not applicable

File size

699

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_d4c7eef0de60973511cef2af4bb3a205_31bf3856ad364e35_6.1.7601.17563_none_958b5574f8cdbe35.manifest

File version

Not applicable

File size

691

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_e85b430b16eeb232f11d97b8307e5cfe_31bf3856ad364e35_6.1.7600.16763_none_2d5bf149a325136b.manifest

File version

Not applicable

File size

691

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_ef7cbda104f1c456aade854123482738_31bf3856ad364e35_6.1.7600.16763_none_0889e418a4942a56.manifest

File version

Not applicable

File size

709

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_f4b8dd25c8997b4edbdb29c2cacbb2ff_31bf3856ad364e35_6.1.7601.17563_none_4c4b47c6f8333b27.manifest

File version

Not applicable

File size

699

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

X86_microsoft-windows-d2d_31bf3856ad364e35_6.1.7600.16763_none_a786e3c3bd3618af.manifest

File version

Not applicable

File size

1,986

Date (UTC)

19-Feb-2011

Time (UTC)

06:10

Platform

Not applicable

File name

X86_microsoft-windows-d2d_31bf3856ad364e35_6.1.7600.20905_none_a8536290d62140a8.manifest

File version

Not applicable

File size

1,986

Date (UTC)

19-Feb-2011

Time (UTC)

06:33

Platform

Not applicable

File name

X86_microsoft-windows-d2d_31bf3856ad364e35_6.1.7601.17563_none_a96d40c9ba5c849b.manifest

File version

Not applicable

File size

1,986

Date (UTC)

19-Feb-2011

Time (UTC)

07:02

Platform

Not applicable

File name

X86_microsoft-windows-d2d_31bf3856ad364e35_6.1.7601.21664_none_a9f7ddded3793dbc.manifest

File version

Not applicable

File size

1,986

Date (UTC)

19-Feb-2011

Time (UTC)

05:49

Platform

Not applicable

File name

X86_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7600.16763_none_04940b4b72945499.manifest

File version

Not applicable

File size

10,819

Date (UTC)

19-Feb-2011

Time (UTC)

06:10

Platform

Not applicable

File name

X86_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7600.20905_none_05608a188b7f7c92.manifest

File version

Not applicable

File size

10,819

Date (UTC)

19-Feb-2011

Time (UTC)

06:33

Platform

Not applicable

File name

X86_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7601.17563_none_067a68516fbac085.manifest

File version

Not applicable

File size

10,819

Date (UTC)

19-Feb-2011

Time (UTC)

07:01

Platform

Not applicable

File name

X86_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7601.21664_none_0705056688d779a6.manifest

File version

Not applicable

File size

10,819

Date (UTC)

19-Feb-2011

Time (UTC)

05:49

Platform

Not applicable

File name

X86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.16763_none_d2876c2160b42f31.manifest

File version

Not applicable

File size

2,106

Date (UTC)

19-Feb-2011

Time (UTC)

06:08

Platform

Not applicable

File name

X86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7600.20905_none_d353eaee799f572a.manifest

File version

Not applicable

File size

2,106

Date (UTC)

19-Feb-2011

Time (UTC)

06:31

Platform

Not applicable

File name

X86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7601.17563_none_d46dc9275dda9b1d.manifest

File version

Not applicable

File size

2,106

Date (UTC)

19-Feb-2011

Time (UTC)

07:07

Platform

Not applicable

File name

X86_microsoft-windows-directwrite_31bf3856ad364e35_6.1.7601.21664_none_d4f8663c76f7543e.manifest

File version

Not applicable

File size

2,106

Date (UTC)

19-Feb-2011

Time (UTC)

05:55

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_0c99e4b0f02af07428bc0e999954b3cf_31bf3856ad364e35_6.1.7600.16763_none_c4f0d244f49a17d1.manifest

File version

Not applicable

File size

713

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_12f82e27d7c25591ddec040d4c55419f_31bf3856ad364e35_6.1.7601.21664_none_623c9fd6b2611bc3.manifest

File version

Not applicable

File size

1,030

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_1e3126834aba635138fdcc2f2ed9ed02_31bf3856ad364e35_6.1.7600.20905_none_c77baa6892bae6eb.manifest

File version

Not applicable

File size

713

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_46c86432938085b098b0af8545dd5351_31bf3856ad364e35_6.1.7601.21664_none_5fb2d4eb1dd182d0.manifest

File version

Not applicable

File size

713

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_4f2f0ff7c34a04b1eba87d2c90c0b361_31bf3856ad364e35_6.1.7600.16763_none_458468824ea46827.manifest

File version

Not applicable

File size

1,046

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_5087ddc84ce616468de02eefd3da056c_31bf3856ad364e35_6.1.7600.20905_none_64dd90086753a15c.manifest

File version

Not applicable

File size

1,030

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_5722c015620ac58453d411b813abbf15_31bf3856ad364e35_6.1.7601.17563_none_9e15f19ae3a6b79f.manifest

File version

Not applicable

File size

1,046

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_672002716948787618ba82ff12b363f2_31bf3856ad364e35_6.1.7601.21664_none_a948b786583387a4.manifest

File version

Not applicable

File size

1,046

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_b539b0abf62a7404667c800cdd4c2f36_31bf3856ad364e35_6.1.7600.20905_none_6f0a07f8cb13581e.manifest

File version

Not applicable

File size

1,046

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_dfa74655acf8269c56080f2642a8ba39_31bf3856ad364e35_6.1.7601.17563_none_14126d2cb6bdbe37.manifest

File version

Not applicable

File size

1,030

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_e0614fbe0da99aa2ee74f99004d6499d_31bf3856ad364e35_6.1.7601.17563_none_41ce2f78f2815cad.manifest

File version

Not applicable

File size

713

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_e374389c81c67cebbb6419abe8ef0d8f_31bf3856ad364e35_6.1.7600.16763_none_535f144e29ed0c70.manifest

File version

Not applicable

File size

1,030

Date (UTC)

22-Feb-2011

Time (UTC)

11:24

Platform

Not applicable

File name

Amd64_microsoft-windows-d2d_31bf3856ad364e35_6.1.7600.16763_none_03a57f47759389e5.manifest

File version

Not applicable

File size

1,988

Date (UTC)

19-Feb-2011

Time (UTC)

07:19

Platform

Not applicable

File name

Amd64_microsoft-windows-d2d_31bf3856ad364e35_6.1.7600.20905_none_0471fe148e7eb1de.manifest

File version

Not applicable

File size

1,988

Date (UTC)

19-Feb-2011

Time (UTC)

07:23

Platform

Not applicable

File name

Amd64_microsoft-windows-d2d_31bf3856ad364e35_6.1.7601.17563_none_058bdc4d72b9f5d1.manifest

File version

Not applicable

File size

1,988

Date (UTC)

19-Feb-2011

Time (UTC)

12:39

Platform

Not applicable

File name

Amd64_microsoft-windows-d2d_31bf3856ad364e35_6.1.7601.21664_none_061679628bd6aef2.manifest

File version

Not applicable

File size

1,988

Date (UTC)

19-Feb-2011

Time (UTC)

06:58

Platform

Not applicable

File name

Amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7600.16763_none_60b2a6cf2af1c5cf.manifest

File version

Not applicable

File size

10,823

Date (UTC)

19-Feb-2011

Time (UTC)

07:19

Platform

Not applicable

File name

Amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7600.20905_none_617f259c43dcedc8.manifest

File version

Not applicable

File size

10,823

Date (UTC)

19-Feb-2011

Time (UTC)

07:23

Platform

Not applicable

File name

Amd64_microsoft-windows-directwrite-fontcache_31bf3856ad364e35_6.1.7601.17563_none_629903d5281831bb.manifest

File version

Not applicable

File size

10,823

Date (UTC)

19-Feb-2011

Time (UTC)

12:39

Platform

Not applicable

File name

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