Some pop-up windows of a Remote Desktop Services (Terminal Services) RemoteApp application might be hidden in Windows 7 or in Windows Server 2008 R2

Symptoms

Consider the following scenario:

  • You install the Remote Desktop Services role on a computer that is running Windows Server 2008 R2.

  • You configure a Remote Desktop Services RemoteApp application on the computer. This RemoteApp application supports the Remote Applications Integrated Locally (RAIL) feature.

  • You connect to the RemoteApp application from a client computer that is running Windows 7 or Windows Server 2008 R2.

In this scenario, some pop-up windows of the RemoteApp application might be hidden.

For example, a pop-up window is created when a user clicks the drop-down arrow of a calendar controller. However, the pop-up window is not displayed.

Note This issue does not occur if you do not run the application as a RemoteApp application.

Cause

This issue occurs because of an error in the Remote Desktop Protocol (RDP) shell (Rdpshell.exe).

The window hierarchy cannot be created correctly in RemoteApp scenarios if the following conditions are true:

  • A window is created, and the WS_VISIBLE flag is set.

  • The window is not displayed by calling the ShowWindow function.


Resolution

To resolve this issue, install the following hotfix package on the affected Windows Server 2008 R2 remote desktop servers and remote desktop clients.

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    0.
    16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.
    21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.1.7600.21010

160,256

16-Jul-2011

04:23

x86

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

21:26

Not applicable

Rdpshell.exe

6.1.7600.21010

258,048

16-Jul-2011

04:23

x86

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

21:26

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

3,067

16-Jul-2011

04:38

Not applicable

Tserrredir.dll

6.1.7600.16385

11,264

14-Jul-2009

01:16

x86

Rdpinit.exe

6.1.7601.21772

161,792

16-Jul-2011

04:50

x86

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

21:26

Not applicable

Rdpshell.exe

6.1.7601.21772

261,120

16-Jul-2011

04:50

x86

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

21:26

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

3,067

16-Jul-2011

05:09

Not applicable

Tserrredir.dll

6.1.7600.16385

11,264

14-Jul-2009

01:16

x86

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Rdpinit.exe

6.1.7600.21010

177,152

16-Jul-2011

05:18

x64

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

20:44

Not applicable

Rdpshell.exe

6.1.7600.21010

295,424

16-Jul-2011

05:18

x64

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

20:44

Not applicable

Tserrredir.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Rdpinit.exe

6.1.7601.21772

178,688

16-Jul-2011

05:24

x64

Rdpinit.mof

Not applicable

1,197

05-Nov-2010

02:01

Not applicable

Rdpshell.exe

6.1.7601.21772

300,032

16-Jul-2011

05:24

x64

Rdpshell.mof

Not applicable

1,200

05-Nov-2010

02:01

Not applicable

Tserrredir.dll

6.1.7601.17514

13,312

20-Nov-2010

13:27

x64

Rdpinit.exe

6.1.7600.21010

177,152

16-Jul-2011

05:18

x64

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

20:44

Not applicable

Rdpshell.exe

6.1.7600.21010

295,424

16-Jul-2011

05:18

x64

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

20:44

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

3,067

16-Jul-2011

05:35

Not applicable

Tserrredir.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Rdpinit.exe

6.1.7601.21772

178,688

16-Jul-2011

05:24

x64

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

20:44

Not applicable

Rdpshell.exe

6.1.7601.21772

300,032

16-Jul-2011

05:24

x64

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

20:44

Not applicable

Terminalservices-remoteapplications-clientsku-ppdlic.xrm-ms

Not applicable

3,067

16-Jul-2011

05:45

Not applicable

Tserrredir.dll

6.1.7600.16385

13,312

14-Jul-2009

01:41

x64

Rdpinit.exe

6.1.7600.21010

160,256

16-Jul-2011

04:23

x86

Rdpinit.mof

Not applicable

1,197

10-Jun-2009

21:26

Not applicable

Rdpshell.exe

6.1.7600.21010

258,048

16-Jul-2011

04:23

x86

Rdpshell.mof

Not applicable

1,200

10-Jun-2009

21:26

Not applicable

Rdpinit.exe

6.1.7601.21772

161,792

16-Jul-2011

04:50

x86

Rdpinit.mof

Not applicable

1,197

05-Nov-2010

02:01

Not applicable

Rdpshell.exe

6.1.7601.21772

261,120

16-Jul-2011

04:50

x86

Rdpshell.mof

Not applicable

1,200

05-Nov-2010

02:01

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

For more information about the ShowWindow function, visit the following MSDN website:

General information about the ShowWindow function

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,366

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

X86_1fb6ea51a187c51351b5c58b81a4e4b4_31bf3856ad364e35_6.1.7601.21772_none_db37d67a1784ea15.manifest

File version

Not applicable

File size

733

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

X86_fa9095dac192d74cb0cab6918d0c9b69_31bf3856ad364e35_6.1.7600.21010_none_0049448540bde0b8.manifest

File version

Not applicable

File size

733

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

X86_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.21010_none_1f81a2e9c060aadf.manifest

File version

Not applicable

File size

10,712

Date (UTC)

18-Jul-2011

Time (UTC)

21:42

Platform

Not applicable

File name

X86_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7601.21772_none_212948d9bdb5bddd.manifest

File version

Not applicable

File size

10,712

Date (UTC)

18-Jul-2011

Time (UTC)

21:42

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_49da7536ea2befd1026ed66c7861f25f_31bf3856ad364e35_6.1.7600.21010_none_16661ba8a655fdb7.manifest

File version

Not applicable

File size

737

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Amd64_cbc00be9cbdfa81f319cd278974111dc_31bf3856ad364e35_6.1.7600.21010_none_9f40a441fb871c5f.manifest

File version

Not applicable

File size

727

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Amd64_dde757d818583960a721bc451f1808c7_31bf3856ad364e35_6.1.7601.21772_none_c0fe3309e8ae2144.manifest

File version

Not applicable

File size

727

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Amd64_def2fe10360e39637a996aa7ded45d0e_31bf3856ad364e35_6.1.7601.21772_none_0696a79d60d7a8d3.manifest

File version

Not applicable

File size

737

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Amd64_e8ec6f26bd5f8ae89434432b8e72959c_31bf3856ad364e35_6.1.7601.21772_none_16b5ec5b243a548a.manifest

File version

Not applicable

File size

727

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Amd64_f63b7ab617b71e03bb304e71fc713d03_31bf3856ad364e35_6.1.7600.21010_none_f411ce93398ba6ad.manifest

File version

Not applicable

File size

727

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.21010_none_9ed5581ecefc1ab0.manifest

File version

Not applicable

File size

9,324

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Amd64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7601.21772_none_a07cfe0ecc512dae.manifest

File version

Not applicable

File size

9,324

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Amd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7600.21010_none_7ba03e6d78be1c15.manifest

File version

Not applicable

File size

10,718

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Amd64_microsoft-windows-t..lications-clientsku_31bf3856ad364e35_6.1.7601.21772_none_7d47e45d76132f13.manifest

File version

Not applicable

File size

10,718

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

4,059

Date (UTC)

18-Jul-2011

Time (UTC)

21:39

Platform

Not applicable

File name

Wow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7600.21010_none_a92a0271035cdcab.manifest

File version

Not applicable

File size

6,618

Date (UTC)

16-Jul-2011

Time (UTC)

04:46

Platform

Not applicable

File name

Wow64_microsoft-windows-t..-remoteapplications_31bf3856ad364e35_6.1.7601.21772_none_aad1a86100b1efa9.manifest

File version

Not applicable

File size

6,618

Date (UTC)

16-Jul-2011

Time (UTC)

05:15

Platform

Not applicable

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