Some services occasionally do not start if you repeatedly restart a computer that runs Windows Vista or Windows Server 2008

Support for Windows Vista Service Pack 1 (SP1) ends on July 12, 2011. To continue receiving security updates for Windows, make sure you're running Windows Vista with Service Pack 2 (SP2). For more information, refer to this Microsoft web page: Support is ending for some versions of Windows.

Symptoms

You have a computer that runs Windows Vista or Windows Server 2008. If you repeatedly restart the computer, some services occasionally do not start. For example, the TCP/IP NetBIOS Helper service and the DHCP Client service may not start. In this case, the following events are logged in the System log.

Log entry 1Log entry 2These events indicate that the Ancillary Function Driver for Winsock (AFD) driver did not start. However, if you run the MsInfo32 program, and you check the System Drivers information under the Software Environment section, you find that the AFD driver is actually running.

Also, the following event log entries are sometimes recorded.


Note This problem is not specific to the TCP/IP NetBIOS Helper service or the AFD driver or mountmgr driver.

Cause

This problem occurs because the Services.exe program checks the driver status of services incorrectly.

Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed on the computer. For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista SP1 and Windows Server 2008SP1

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista SP1 and Windows Server 2008SP1

    SP1

    LDR

  • Service Pack 1 is integrated into Windows Server 2008.

  • The MANIFEST files (.manifest) and MUM files (.mum)installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.

For all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Services.exe

6.0.6001.22315

279,552

22-Nov-2008

04:30

x86

Services.mof

Not Applicable

2,866

18-Dec-2007

21:41

Not Applicable

For all supported 64-bit versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Services.exe

6.0.6001.22315

384,512

22-Nov-2008

05:50

x64

Services.mof

Not Applicable

2,866

18-Dec-2007

21:41

Not Applicable

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Services.exe

6.0.6001.22315

744,448

22-Nov-2008

05:38

IA-64

Services.mof

Not Applicable

2,866

18-Dec-2007

21:41

Not Applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported 32-bit versions of Windows Server 2008 and of Windows Vista

File name

Package_for_kb960014_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,421

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,423

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

X86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe39284e66a35c6.manifest

File version

Not Applicable

File size

43,261

Date (UTC)

22-Nov-2008

Time (UTC)

05:20

Platform

Not Applicable

Additional files for all supported 64-bit versions of Windows Server 2008 and of Windows Vista

File name

Amd64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_2c022e089ec7a6fc.manifest

File version

Not Applicable

File size

43,289

Date (UTC)

22-Nov-2008

Time (UTC)

06:16

Platform

Not Applicable

File name

Package_1_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,804

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_2_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,205

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_3_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,041

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_4_for_kb960014~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

2,041

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,375

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,437

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

X86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe39284e66a35c6.manifest

File version

Not Applicable

File size

43,261

Date (UTC)

22-Nov-2008

Time (UTC)

05:20

Platform

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

Ia64_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe5367ae6683ec2.manifest

File version

Not Applicable

File size

43,275

Date (UTC)

22-Nov-2008

Time (UTC)

06:05

Platform

Not Applicable

File name

Package_for_kb960014_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

Package_for_kb960014_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

22-Nov-2008

Time (UTC)

13:44

Platform

Not Applicable

File name

X86_microsoft-windows-s..s-servicecontroller_31bf3856ad364e35_6.0.6001.22315_none_cfe39284e66a35c6.manifest

File version

Not Applicable

File size

43,261

Date (UTC)

22-Nov-2008

Time (UTC)

05:20

Platform

Not Applicable

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