Some text is not printed when you print multiple documents that use the same font in Windows

Symptoms

Consider the following scenario:

  • You have a computer that is running one of the following operating systems:

    • Windows 8

    • Windows Server 2012

    • Windows 7 Service Pack 1 (SP1)

    • Windows Server 2008 R2 SP1

  • You start a printing application, and then you print multiple documents at the same time.

  • Two documents that you print use the same font and are printed within 15 milliseconds of one another.

In this scenario, some text in the two documents is not printed.

Cause

This issue occurs because the text that uses the font becomes corrupted when the two threads try to install the font at the same time. The name of the font is generated by the RAND function together with a SEEDvalue whose time value is set to srand(time(NULL)). When the two documents are printed at the same time, the SEEDvalue for the font is the same in both documents. Therefore, the conflict occurs.

Resolution

A hotfix is available for Windows 8, Windows Server 2012, Windows 7 SP1, and Windows Server 2008 R2 SP1. Update rollup 2855336 contains the fixes for Windows 8 and Windows Server 2012.

For more information about the fixes for Windows 8 and Windows Server 2012, click the following article number to view the article in the Microsoft Knowledge Base:

2855336 Windows RT, Windows 8, and Windows Server 2012 update rollup: July 2013

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 7 SP1 or Windows Server 2008 R2 SP1.

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2 Also, you have to install the Platform update for Windows 7 SP1 and Windows Server 2008 R2 SP1.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You do not have to restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

The global version of this update installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files

Windows 7 and Windows Server 2008 R2 file information notes
Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Service branch

    6.2.920 0.16xxx

    GDR

  • GDR service branches contain only those fixes that are widely released to address widespread, critical issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 7 and for Windows Server 2008 R2" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are critical to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.2.9200.16625

364,544

01-Jun-2013

00:10

x86

Xpsgdiconverter.dll

6.2.9200.16625

364,544

03-Jun-2013

00:10

x86

For all supported x64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

File version

File size

Date

Time

Platform

Xpsgdiconverter.dll

6.2.9200.16625

523,264

31-May-2013

22:52

x64

Xpsgdiconverter.dll

6.2.9200.16625

523,264

31-May-2013

22:54

x64

Xpsgdiconverter.dll

6.2.9200.16625

364,544

01-Jun-2013

00:10

x86

Xpsgdiconverter.dll

6.2.9200.16625

364,544

03-Jun-2013

00:10

x86



Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional files for all supported x86-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

X86_5d8d2f0696bef4a210417f4908e10c94_31bf3856ad364e35_7.1.7601.22346_none_75e577b52b5f1654.manifest

File version

Not applicable

File size

713

Date (UTC)

04-Jun-2013

Time (UTC)

00:28

Platform

Not applicable

File name

X86_80b36ae2a799cb60cab2f32426bb3b8c_31bf3856ad364e35_7.1.7601.18173_none_caf561b3e3fd5882.manifest

File version

Not applicable

File size

713

Date (UTC)

04-Jun-2013

Time (UTC)

00:28

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18173_none_06225d88d4ab3cb7.manifest

File version

Not applicable

File size

2,588

Date (UTC)

01-Jun-2013

Time (UTC)

05:37

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22346_none_06cf6cdbedadd1da.manifest

File version

Not applicable

File size

2,588

Date (UTC)

03-Jun-2013

Time (UTC)

05:32

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 SP1 and Windows Server 2008 R2 SP1

File name

Amd64_7a368bea666499d40b13e0803be16b0c_31bf3856ad364e35_7.1.7601.22346_none_28d6be33d8441f30.manifest

File version

Not applicable

File size

1,074

Date (UTC)

04-Jun-2013

Time (UTC)

00:28

Platform

Not applicable

File name

Amd64_bf0d90b39d0c48b95de8ff1a92465121_31bf3856ad364e35_7.1.7601.18173_none_1d7ace585ccd9292.manifest

File version

Not applicable

File size

1,074

Date (UTC)

04-Jun-2013

Time (UTC)

00:28

Platform

Not applicable

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18173_none_6240f90c8d08aded.manifest

File version

Not applicable

File size

2,590

Date (UTC)

01-Jun-2013

Time (UTC)

06:24

Platform

Not applicable

File name

Amd64_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22346_none_62ee085fa60b4310.manifest

File version

Not applicable

File size

2,590

Date (UTC)

03-Jun-2013

Time (UTC)

05:45

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.18173_none_06225d88d4ab3cb7.manifest

File version

Not applicable

File size

2,588

Date (UTC)

01-Jun-2013

Time (UTC)

05:37

Platform

Not applicable

File name

X86_microsoft-windows-c..ent-xpsgdiconverter_31bf3856ad364e35_7.1.7601.22346_none_06cf6cdbedadd1da.manifest

File version

Not applicable

File size

2,588

Date (UTC)

03-Jun-2013

Time (UTC)

05:32

Platform

Not applicable


Workaround

To work around the issue, wait for more than one second between each printing job.

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