Symptoms

Consider the following scenario:

  • You install the Remote Desktop Services role on a computer that is running Windows Server 2008 R2.

  • You configure a Remote Desktop Services RemoteApp application on the computer. This RemoteApp application supports the Remote Applications Integrated Locally (RAIL) feature.

  • You connect to the RemoteApp application from a client computer that is running Windows 7 or Windows Server 2008 R2.

In this scenario, some windows of the RemoteApp application are not displayed correctly. You find large blank or dirty areas at the expected locations of the pop-up windows. The frequency of this behavior varies.

Note This issue does not occur if you do not run the application as a RemoteApp application.

Cause

This issue occurs because the remote desktop connection does not display the window correctly if the following conditions are true:

  • The window ownership hierarchy is more than two levels deep.

  • The windows are remoted in reverse order.

Notes

  • This issue occurs if the application shows its windows from leaf to root of its ownership tree.

  • This issue might also occur if the remote desktop server sends the window information packets in leaf-to-root order to the client.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running one of the following operating systems:

  • Windows 7 Service Pack 1 (SP1)

  • Windows Server 2008 R2 Service Pack 1 (SP1)

For more information about how to obtain a Windows 7 or Windows Server 2008 R2 service pack, click the following article number to view the article in the Microsoft Knowledge Base:

976932 Information about Service Pack 1 for Windows 7 and for Windows Server 2008 R2

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes


Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.1.760
    1.
    17xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    GDR

    6.1.760 0. 21xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

    6.1.760
    1.
    21xxx

    Windows 7 and Windows Server 2008 R2

    SP1

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Service branch

Wksprt.exe

6.1.7600.21085

223,744

05-Nov-2011

03:09

x86

X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21085_NONE_26C50F4B57B393B0

Wksprt.exe

6.1.7601.21855

223,744

05-Nov-2011

03:10

x86

X86_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21855_NONE_28CC05D954C175AE

Mstsc.exe

6.1.7600.21085

1,037,824

05-Nov-2011

04:30

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21855

1,051,648

05-Nov-2011

04:28

x86

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Not applicable

Aaclient.dll

6.1.7600.21085

131,584

05-Nov-2011

04:31

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21085

2,706,432

05-Nov-2011

04:34

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21085

36,864

05-Nov-2011

04:37

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21855

3,217,920

05-Nov-2011

04:31

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Service branch

Wksprt.exe

6.1.7600.21085

248,832

05-Nov-2011

03:47

x64

AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21085_NONE_82E3AACF101104E6

Wksprt.exe

6.1.7601.21855

249,344

05-Nov-2011

03:55

x64

AMD64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21855_NONE_84EAA15D0D1EE6E4

Mstsc.exe

6.1.7600.21085

1,101,312

05-Nov-2011

05:23

x64

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:22

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21855

1,119,744

05-Nov-2011

05:30

x64

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:42

Not applicable

Not applicable

Aaclient.dll

6.1.7600.21085

158,720

05-Nov-2011

05:24

x64

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

23:18

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21085

3,156,992

05-Nov-2011

05:28

x64

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:20

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21085

44,032

05-Nov-2011

05:31

x64

Not applicable

Aaclient.dll

6.1.7601.17514

158,720

20-Nov-2010

13:25

x64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:31

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21855

3,719,168

05-Nov-2011

05:34

x64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:34

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

44,032

20-Nov-2010

13:27

x64

Not applicable

Mstsc.exe

6.1.7600.21085

1,037,824

05-Nov-2011

04:30

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21855

1,051,648

05-Nov-2011

04:28

x86

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Not applicable

Aaclient.dll

6.1.7600.21085

131,584

05-Nov-2011

04:31

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21085

2,706,432

05-Nov-2011

04:34

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21085

36,864

05-Nov-2011

04:37

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21855

3,217,920

05-Nov-2011

04:31

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

For all supported IA-64–based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Service branch

Wksprt.exe

6.1.7600.21085

457,216

05-Nov-2011

03:09

IA-64

IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7600.21085_NONE_26C6B34157B19CAC

Wksprt.exe

6.1.7601.21855

456,704

05-Nov-2011

03:11

IA-64

IA64_MICROSOFT-WINDOWS-T..ES-WORKSPACERUNTIME_31BF3856AD364E35_6.1.7601.21855_NONE_28CDA9CF54BF7EAA

Mstsc.exe

6.1.7600.21085

1,668,608

05-Nov-2011

04:14

IA-64

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:47

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21855

1,703,424

05-Nov-2011

04:20

IA-64

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:42

Not applicable

Not applicable

Aaclient.dll

6.1.7600.21085

339,968

05-Nov-2011

04:15

IA-64

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

23:44

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21085

6,093,824

05-Nov-2011

04:19

IA-64

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:46

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21085

97,792

05-Nov-2011

04:22

IA-64

Not applicable

Aaclient.dll

6.1.7601.21855

339,968

05-Nov-2011

04:21

IA-64

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

20:36

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21855

6,309,376

05-Nov-2011

04:25

IA-64

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

20:38

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

97,792

20-Nov-2010

10:28

IA-64

Not applicable

Mstsc.exe

6.1.7600.21085

1,037,824

05-Nov-2011

04:30

x86

Not applicable

Mstsc.mof

Not applicable

1,199

22-Jul-2009

23:03

Not applicable

Not applicable

Mstsc.exe

6.1.7601.21855

1,051,648

05-Nov-2011

04:28

x86

Not applicable

Mstsc.mof

Not applicable

1,199

12-Nov-2010

23:41

Not applicable

Not applicable

Aaclient.dll

6.1.7600.21085

131,584

05-Nov-2011

04:31

x86

Not applicable

Aaclient.mof

Not applicable

1,261

22-Jul-2009

22:58

Not applicable

Not applicable

Mstscax.dll

6.1.7600.21085

2,706,432

05-Nov-2011

04:34

x86

Not applicable

Mstscax.mof

Not applicable

2,054

22-Jul-2009

23:02

Not applicable

Not applicable

Tsgqec.dll

6.1.7600.21085

36,864

05-Nov-2011

04:37

x86

Not applicable

Aaclient.dll

6.1.7601.17514

131,584

20-Nov-2010

12:18

x86

Not applicable

Aaclient.mof

Not applicable

1,261

10-Jun-2009

21:14

Not applicable

Not applicable

Mstscax.dll

6.1.7601.21855

3,217,920

05-Nov-2011

04:31

x86

Not applicable

Mstscax.mof

Not applicable

2,054

10-Jun-2009

21:17

Not applicable

Not applicable

Tsgqec.dll

6.1.7601.17514

36,864

20-Nov-2010

12:21

x86

Not applicable

Workaround

To work around this issue, trigger a window update for the affected pop-up window. For example, you can click and hold the place where the title bar of the window is expected to be, and then move the window to the left or to the right. This action will repaint the pop-up window.

Note It is difficult to work around this issue because the whole pop-up window is invisible.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Update.mum

File version

Not applicable

File size

2,324

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

X86_a65d75b93a867f09b029c5e2b45beaf3_31bf3856ad364e35_6.1.7601.21855_none_c7baaafeea4c0e52.manifest

File version

Not applicable

File size

1,458

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

X86_b22f43f578521add198b5cfd0b6bd970_31bf3856ad364e35_6.1.7600.21085_none_cf3aa8df86f85ba1.manifest

File version

Not applicable

File size

1,458

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21085_none_26c50f4b57b393b0.manifest

File version

Not applicable

File size

8,960

Date (UTC)

05-Nov-2011

Time (UTC)

05:02

Platform

Not applicable

File name

X86_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21855_none_28cc05d954c175ae.manifest

File version

Not applicable

File size

8,960

Date (UTC)

05-Nov-2011

Time (UTC)

05:02

Platform

Not applicable

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_4e3c22239b88ea3e.manifest

File version

Not applicable

File size

21,618

Date (UTC)

05-Nov-2011

Time (UTC)

05:08

Platform

Not applicable

File name

X86_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_504318b19896cc3c.manifest

File version

Not applicable

File size

21,618

Date (UTC)

05-Nov-2011

Time (UTC)

05:05

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304ddc4b401990bd.manifest

File version

Not applicable

File size

131,498

Date (UTC)

05-Nov-2011

Time (UTC)

05:09

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_3254d2d93d2772bb.manifest

File version

Not applicable

File size

140,967

Date (UTC)

05-Nov-2011

Time (UTC)

17:21

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_7a06e51d3fa24b22027cb6d1efa3ba9e_31bf3856ad364e35_6.1.7601.21855_none_9e8335e96267395f.manifest

File version

Not applicable

File size

2,205

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

Amd64_dda9851ff12f467de3a7c9f7c56b95ff_31bf3856ad364e35_6.1.7600.21085_none_7659f023766e16bc.manifest

File version

Not applicable

File size

2,205

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21085_none_82e3aacf101104e6.manifest

File version

Not applicable

File size

10,551

Date (UTC)

05-Nov-2011

Time (UTC)

05:59

Platform

Not applicable

File name

Amd64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21855_none_84eaa15d0d1ee6e4.manifest

File version

Not applicable

File size

10,551

Date (UTC)

05-Nov-2011

Time (UTC)

06:12

Platform

Not applicable

File name

Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_aa5abda753e65b74.manifest

File version

Not applicable

File size

21,624

Date (UTC)

05-Nov-2011

Time (UTC)

06:01

Platform

Not applicable

File name

Amd64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_ac61b43550f43d72.manifest

File version

Not applicable

File size

21,624

Date (UTC)

05-Nov-2011

Time (UTC)

06:14

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_8c6c77cef87701f3.manifest

File version

Not applicable

File size

131,504

Date (UTC)

05-Nov-2011

Time (UTC)

06:02

Platform

Not applicable

File name

Amd64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_8e736e5cf584e3f1.manifest

File version

Not applicable

File size

140,973

Date (UTC)

05-Nov-2011

Time (UTC)

17:25

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,340

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_b4af67f988471d6f.manifest

File version

Not applicable

File size

13,023

Date (UTC)

05-Nov-2011

Time (UTC)

04:57

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_b6b65e878554ff6d.manifest

File version

Not applicable

File size

13,023

Date (UTC)

05-Nov-2011

Time (UTC)

04:48

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304ddc4b401990bd.manifest

File version

Not applicable

File size

131,498

Date (UTC)

05-Nov-2011

Time (UTC)

05:09

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_3254d2d93d2772bb.manifest

File version

Not applicable

File size

140,967

Date (UTC)

05-Nov-2011

Time (UTC)

17:25

Platform

Not applicable

Additional files for all supported IA-64–based versions of Windows Server 2008 R2

File name

Ia64_4e1b1a2ed180d5304e85366002d7b820_31bf3856ad364e35_6.1.7600.21085_none_a8163f46898a18ef.manifest

File version

Not applicable

File size

2,201

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

Ia64_6a02e527b64f9315bd3eda3e6b2ac8f0_31bf3856ad364e35_6.1.7601.21855_none_74684cbd35da26a4.manifest

File version

Not applicable

File size

2,201

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7600.21085_none_26c6b34157b19cac.manifest

File version

Not applicable

File size

10,549

Date (UTC)

05-Nov-2011

Time (UTC)

05:55

Platform

Not applicable

File name

Ia64_microsoft-windows-t..es-workspaceruntime_31bf3856ad364e35_6.1.7601.21855_none_28cda9cf54bf7eaa.manifest

File version

Not applicable

File size

10,549

Date (UTC)

05-Nov-2011

Time (UTC)

05:50

Platform

Not applicable

File name

Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_4e3dc6199b86f33a.manifest

File version

Not applicable

File size

21,621

Date (UTC)

05-Nov-2011

Time (UTC)

05:57

Platform

Not applicable

File name

Ia64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_5044bca79894d538.manifest

File version

Not applicable

File size

21,621

Date (UTC)

05-Nov-2011

Time (UTC)

05:53

Platform

Not applicable

File name

Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304f8041401799b9.manifest

File version

Not applicable

File size

131,501

Date (UTC)

05-Nov-2011

Time (UTC)

05:58

Platform

Not applicable

File name

Ia64_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_325676cf3d257bb7.manifest

File version

Not applicable

File size

140,970

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

1,947

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7600.21085_none_b4af67f988471d6f.manifest

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Not applicable

File size

13,023

Date (UTC)

05-Nov-2011

Time (UTC)

04:57

Platform

Not applicable

File name

Wow64_microsoft-windows-t..minalservicesclient_31bf3856ad364e35_6.1.7601.21855_none_b6b65e878554ff6d.manifest

File version

Not applicable

File size

13,023

Date (UTC)

05-Nov-2011

Time (UTC)

04:48

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7600.21085_none_304ddc4b401990bd.manifest

File version

Not applicable

File size

131,498

Date (UTC)

05-Nov-2011

Time (UTC)

05:09

Platform

Not applicable

File name

X86_microsoft-windows-t..s-clientactivexcore_31bf3856ad364e35_6.1.7601.21855_none_3254d2d93d2772bb.manifest

File version

Not applicable

File size

140,967

Date (UTC)

05-Nov-2011

Time (UTC)

17:09

Platform

Not applicable

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