This article describes a hotfix package that resolves a problem that causes Windows Server 2012 R2 to crash when you're running Microsoft Remote Desktop Services (RDS).

Before you install this update, see the Prerequisites section.

Symptoms

On a computer that's running Windows Server 2012 R2 and Remote Desktop Services (RDS), you may experience a Stop error with message that resembles the following:

Stop: 0x000000C2 (0000000000000007, parameter2, parameter3, parameter4) Or:

Stop: 0x0000003B (c0000005, parameter2, parameter3, parameter4)
Notes

  • The Stop error 0x000000C2 might be caused by an error handling issue in the win32k.sys file.

  • The Stop error 0x0000003B might be caused by a synchronization issue in the dxgkrnl.sys file.

  • The parameters in Stop error messages may vary, depending on the configuration of the computer.

  • Not all "Stop 0x000000C2" errors or "Stop 0x0000003B" errors are caused by one of these issues.


Hotfix information

Important Do not install a language pack after you install this hotfix. If you do, the language-specific changes in the hotfix will not be applied, and you will have to reinstall the hotfix. For more information, see Add language packs to Windows.

Even though these issues have only been observed in Windows Server 2012 R2, the hotfix also applies to Windows 8.1.


A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing this specific problem.

If the hotfix is available for download, there is a "Hotfix Download Available" section at the top of this Knowledge Base article. If this section does not appear, submit a request to Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix Download Available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must have the April 2014 update rollup for Windows RT 8.1, Windows 8.1, and Windows Server 2012 R2 (2919355) installed in Windows Server 2012 R2.

Registry information

To use the hotfix in this package, you do not have to make any changes to the registry.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

Learn about the terminology that Microsoft uses to describe software updates.

The English (United States) version of this software update installs files that have the attributes that are listed in the following tables. The dates and times for these files are listed in Coordinated Universal Time (UTC). Be aware that dates and times for these files on your local computer are displayed in your local time and with your current daylight saving time bias. The dates and times may also change when you perform certain operations on the files.

x86 Windows 8.1

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.3.9600.17415

176,640

29-Oct-2014

03:05

x86

Dxgkrnl.sys

6.3.9600.18167

1,330,528

17-Dec-2015

18:40

x86

Dxgmms1.sys

6.3.9600.17415

319,808

29-Oct-2014

03:11

x86

Lddmcore.ptxml

Not applicable

7,208

06-Mar-2014

01:37

Not applicable

Win32k.ptxml

Not applicable

4,213

21-Aug-2013

23:39

Not applicable

Win32k.sys

6.3.9600.18167

3,520,000

17-Dec-2015

17:45

x86

x64 Windows 8.1 and Windows Server 2012 R2

File name

File version

File size

Date

Time

Platform

Cdd.dll

6.3.9600.17415

206,336

29-Oct-2014

03:51

x64

Dxgkrnl.sys

6.3.9600.18167

1,551,712

17-Dec-2015

19:26

x64

Dxgmms1.sys

6.3.9600.17415

389,952

29-Oct-2014

03:57

x64

Lddmcore.ptxml

Not applicable

7,208

06-Mar-2014

01:36

Not applicable

Win32k.ptxml

Not applicable

4,213

22-Aug-2013

06:44

Not applicable

Win32k.sys

6.3.9600.18167

4,176,384

17-Dec-2015

18:29

x64

Wow64_win32k.ptxml

Not applicable

4,213

21-Aug-2013

23:39

Not applicable


x86 Windows 8.1

File property

Value

File name

Update.mum

File version

Not applicable

File size

1,813

Date (UTC)

18-Dec-2015

Time (UTC)

02:54

Platform

Not applicable

File name

X86_a7c72afe7027f9f1e7be719baf3823f2_31bf3856ad364e35_6.3.9600.18167_none_a9910f386b00a235.manifest

File version

Not applicable

File size

696

Date (UTC)

18-Dec-2015

Time (UTC)

02:54

Platform

Not applicable

File name

X86_df48e3da6bce1fc03408c8b7f43a2ec9_31bf3856ad364e35_6.3.9600.18167_none_58ba5af3bdd8b587.manifest

File version

Not applicable

File size

694

Date (UTC)

18-Dec-2015

Time (UTC)

02:54

Platform

Not applicable

File name

X86_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.18167_none_4080cc7fff13a7d1.manifest

File version

Not applicable

File size

385,076

Date (UTC)

18-Dec-2015

Time (UTC)

02:58

Platform

Not applicable

File name

X86_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18167_none_4dabad9bb60dac15.manifest

File version

Not applicable

File size

125,375

Date (UTC)

17-Dec-2015

Time (UTC)

18:48

Platform

Not applicable

x64 Windows 8.1 and Windows Server 2012 R2

File property

Value

File name

Amd64_30b7c5a8b4f3f8244cd4606dad1bc5b2_31bf3856ad364e35_6.3.9600.18167_none_1c3481b49efb2bc9.manifest

File version

Not applicable

File size

700

Date (UTC)

18-Dec-2015

Time (UTC)

02:54

Platform

Not applicable

File name

Amd64_abc719ad87752b96bdb6bd0f8822f1aa_31bf3856ad364e35_6.3.9600.18167_none_3786813f1cef3581.manifest

File version

Not applicable

File size

698

Date (UTC)

18-Dec-2015

Time (UTC)

02:54

Platform

Not applicable

File name

Amd64_c69fadfe58b207cb6d4434a7b633bfdb_31bf3856ad364e35_6.3.9600.18167_none_611d04d38bc75e32.manifest

File version

Not applicable

File size

698

Date (UTC)

18-Dec-2015

Time (UTC)

02:54

Platform

Not applicable

File name

Amd64_microsoft-windows-lddmcore_31bf3856ad364e35_6.3.9600.18167_none_9c9f6803b7711907.manifest

File version

Not applicable

File size

385,080

Date (UTC)

18-Dec-2015

Time (UTC)

03:01

Platform

Not applicable

File name

Amd64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18167_none_a9ca491f6e6b1d4b.manifest

File version

Not applicable

File size

125,379

Date (UTC)

17-Dec-2015

Time (UTC)

19:32

Platform

Not applicable

File name

Update.mum

File version

Not applicable

File size

2,945

Date (UTC)

18-Dec-2015

Time (UTC)

02:54

Platform

Not applicable

File name

Wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18167_none_b41ef371a2cbdf46.manifest

File version

Not applicable

File size

124,646

Date (UTC)

17-Dec-2015

Time (UTC)

18:47

Platform

Not applicable


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