Symptoms

Consider the followng scenario:

  • You have a computer that is running Message Queuing 6.0 on Windows 8 or Windows Server 2012.

  • You try to use the Computer Management console or Message Queuing API functions to manage or use the Message Queuing service that is running on a remote computer.

In this scenario, the Window 8 or Windows Server 2012 computer crashes and generates a Stop error message that resembles the following:

STOP: 0x000000FC (parameter1, parameter2, parameter3, parameter4)


Notes

  • This Stop error message describes an ATTEMPTED_EXECUTE_OF_NOEXECUTE_MEMORY issue.

  • The parameters in this Stop error message vary, depending on the configuration of the computer.

  • Not all "Stop 0x000000FC" errors are caused by this issue.

  • This problem occurs only on a computer that is Supervisor Mode Execution Prevention (SMEP)-enabled.


Cause

This problem occurs when user mode code is run in kernel mode in Windows 8 or Windows Server 2012.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, go to the following Microsoft website:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix, you must be running Windows 8 or Windows Server 2012.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any previously released hotfix.

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 8 and Windows Server 2012 file information notesImportant Windows 8 and Windows Server 2012 hotfixes are included in the same packages. However, only "Windows 8" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 8" on the page. Always refer to the "Applies to" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.2.920 0.16xxx

    Windows 8 and Windows Server 2012

    RTM

    GDR

    6.2.920 0.20xxx

    Windows 8 and Windows Server 2012

    RTM

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows 8" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 8

File name

File version

File size

Date

Time

Platform

Mqac.sys

6.2.9200.16666

141,312

13-Jul-2013

03:31

x86

Mqac.sys

6.2.9200.20775

141,312

16-Jul-2013

02:46

x86

For all supported x64-based versions of Windows 8 and Windows Server 2012

File name

File version

File size

Date

Time

Platform

Mqac.sys

6.2.9200.16666

185,856

13-Jul-2013

04:02

x64

Mqac.sys

6.2.9200.20775

185,856

16-Jul-2013

07:00

x64


Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

References

See the terminology Microsoft uses to describe software updates.

Additional file information for Windows 8 and Windows Server 2012

Additional files for all supported x86-based versions of Windows 8

File name

Package_1_for_kb2840622_bf~31bf3856ad364e35~x86~~6.2.2.0.mum

File version

Not Applicable

File size

2,193

Date (UTC)

17-Jul-2013

Time (UTC)

15:12

Platform

Not Applicable

File name

Package_1_for_kb2840622~31bf3856ad364e35~x86~~6.2.2.0.mum

File version

Not Applicable

File size

2,922

Date (UTC)

17-Jul-2013

Time (UTC)

15:12

Platform

Not Applicable

File name

Package_2_for_kb2840622_bf~31bf3856ad364e35~x86~~6.2.2.0.mum

File version

Not Applicable

File size

1,788

Date (UTC)

17-Jul-2013

Time (UTC)

15:12

Platform

Not Applicable

File name

Package_2_for_kb2840622~31bf3856ad364e35~x86~~6.2.2.0.mum

File version

Not Applicable

File size

2,509

Date (UTC)

17-Jul-2013

Time (UTC)

15:12

Platform

Not Applicable

File name

Package_for_kb2840622_rtm_bf~31bf3856ad364e35~x86~~6.2.2.0.mum

File version

Not Applicable

File size

2,306

Date (UTC)

17-Jul-2013

Time (UTC)

15:12

Platform

Not Applicable

File name

Package_for_kb2840622_rtm~31bf3856ad364e35~x86~~6.2.2.0.mum

File version

Not Applicable

File size

2,349

Date (UTC)

17-Jul-2013

Time (UTC)

15:12

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

2,174

Date (UTC)

17-Jul-2013

Time (UTC)

15:12

Platform

Not Applicable

File name

X86_9610ca6f641a4e8df2224fa2763e70fd_31bf3856ad364e35_6.2.9200.20775_none_290582de0b5b4b1f.manifest

File version

Not Applicable

File size

714

Date (UTC)

17-Jul-2013

Time (UTC)

15:12

Platform

Not Applicable

File name

X86_b5db4a00115385c9705450f6d80cd8b4_31bf3856ad364e35_6.2.9200.16667_none_b6a1868066bef8c7.manifest

File version

Not Applicable

File size

714

Date (UTC)

17-Jul-2013

Time (UTC)

15:12

Platform

Not Applicable

File name

X86_microsoft-windows-m..cess-control-driver_31bf3856ad364e35_6.2.9200.16667_none_c3c34913fc64f06f.manifest

File version

Not Applicable

File size

3,689

Date (UTC)

15-Jul-2013

Time (UTC)

23:39

Platform

Not Applicable

File name

X86_microsoft-windows-m..cess-control-driver_31bf3856ad364e35_6.2.9200.20775_none_c440155f158c797c.manifest

File version

Not Applicable

File size

3,689

Date (UTC)

16-Jul-2013

Time (UTC)

04:25

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows 8 and Windows Server 2012

File name

Amd64_c4538d30984036b8cc9b592781a291e4_31bf3856ad364e35_6.2.9200.16667_none_97001129671d0087.manifest

File version

Not Applicable

File size

718

Date (UTC)

17-Jul-2013

Time (UTC)

15:13

Platform

Not Applicable

File name

Amd64_d568a73d8e0489270f65f0c57346be2c_31bf3856ad364e35_6.2.9200.20775_none_c4fe01ce2fa06c7d.manifest

File version

Not Applicable

File size

718

Date (UTC)

17-Jul-2013

Time (UTC)

15:13

Platform

Not Applicable

File name

Amd64_microsoft-windows-m..cess-control-driver_31bf3856ad364e35_6.2.9200.16667_none_1fe1e497b4c261a5.manifest

File version

Not Applicable

File size

3,693

Date (UTC)

16-Jul-2013

Time (UTC)

01:34

Platform

Not Applicable

File name

Amd64_microsoft-windows-m..cess-control-driver_31bf3856ad364e35_6.2.9200.20775_none_205eb0e2cde9eab2.manifest

File version

Not Applicable

File size

3,693

Date (UTC)

16-Jul-2013

Time (UTC)

08:55

Platform

Not Applicable

File name

Package_1_for_kb2840622_bf~31bf3856ad364e35~amd64~~6.2.2.0.mum

File version

Not Applicable

File size

2,404

Date (UTC)

17-Jul-2013

Time (UTC)

15:13

Platform

Not Applicable

File name

Package_1_for_kb2840622~31bf3856ad364e35~amd64~~6.2.2.0.mum

File version

Not Applicable

File size

3,141

Date (UTC)

17-Jul-2013

Time (UTC)

15:13

Platform

Not Applicable

File name

Package_2_for_kb2840622_bf~31bf3856ad364e35~amd64~~6.2.2.0.mum

File version

Not Applicable

File size

1,798

Date (UTC)

17-Jul-2013

Time (UTC)

15:13

Platform

Not Applicable

File name

Package_2_for_kb2840622~31bf3856ad364e35~amd64~~6.2.2.0.mum

File version

Not Applicable

File size

2,523

Date (UTC)

17-Jul-2013

Time (UTC)

15:13

Platform

Not Applicable

File name

Package_for_kb2840622_rtm_bf~31bf3856ad364e35~amd64~~6.2.2.0.mum

File version

Not Applicable

File size

2,519

Date (UTC)

17-Jul-2013

Time (UTC)

15:13

Platform

Not Applicable

File name

Package_for_kb2840622_rtm~31bf3856ad364e35~amd64~~6.2.2.0.mum

File version

Not Applicable

File size

2,566

Date (UTC)

17-Jul-2013

Time (UTC)

15:13

Platform

Not Applicable

File name

Update-bf.mum

File version

Not Applicable

File size

2,385

Date (UTC)

17-Jul-2013

Time (UTC)

15:13

Platform

Not Applicable


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