Symptoms

A computer that is running Windows 7 or Windows Server 2008 R2 may crash when you use some IEEE 1394 devices. Additionally, you may receive a Stop error message that resembles the following:

STOP 0x0000003B (Parameter1, Parameter2, Parameter3, Parameter4) SYSTEM_SERVICE_EXCEPTION

Cause

This issue occurs because of an error in the Microsoft IEEE 1394 driver stack, in which the buffer that is allocated to the driver stack does not initialize correctly.

Resolution

Hotfix information

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix. Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

No prerequisites are required.

Restart requirement

You may have to restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace a previously released hotfix.

File information

The global version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes

Important Windows 7 hotfixes and Windows Server 2008 R2 hotfixes are included in the same packages. However, hotfixes on the Hotfix Request page are listed under both operating systems. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows 7/Windows Server 2008 R2" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

1394bus.sys

6.1.7600.16385

54,784

13-Jul-2009

23:51

x86

1394ohci.sys

6.1.7600.20649

163,840

20-Feb-2010

04:13

x86

Ohci1394.sys

6.1.7600.16385

62,464

13-Jul-2009

23:51

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

1394bus.sys

6.1.7600.16385

68,096

14-Jul-2009

00:06

x64

1394ohci.sys

6.1.7600.20649

228,352

20-Feb-2010

04:36

x64

Ohci1394.sys

6.1.7600.16385

72,832

14-Jul-2009

00:06

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

1394bus.sys

6.1.7600.16385

182,784

14-Jul-2009

00:22

IA-64

1394ohci.sys

6.1.7600.20649

509,952

20-Feb-2010

04:06

IA-64

Ohci1394.sys

6.1.7600.16385

172,032

14-Jul-2009

00:22

Not applicable

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

X86_1394.inf_31bf3856ad364e35_6.1.7600.20649_none_fbbe8e3180351733.manifest

File version

Not applicable

File size

3,572

Date (UTC)

20-Feb-2010

Time (UTC)

11:10

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_1394.inf_31bf3856ad364e35_6.1.7600.20649_none_57dd29b538928869.manifest

File version

Not applicable

File size

3,576

Date (UTC)

20-Feb-2010

Time (UTC)

11:13

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_1394.inf_31bf3856ad364e35_6.1.7600.20649_none_fbc032278033202f.manifest

File version

Not applicable

File size

3,574

Date (UTC)

20-Feb-2010

Time (UTC)

10:59

Platform

Not applicable

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