Stop error message after you add a new device that supports MSI-X interrupts on a computer that is running Windows Vista or Windows Server 2008: "0x0000007E"

Symptoms

On a computer that is running Windows Vista or Windows Server 2008, you add a new device that supports MSI-X interrupts. However, after you do this, you occasionally receive the following Stop error message:

Stop 0x0000007E (0xC0000005, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Note The parameters in this Stop error message vary, depending on the computer's configuration.

This problem may occur when a Plug and Play (PNP) resource rebalance occurs. A PNP resource rebalance may be triggered in many scenarios. For example, this behavior may occur when you install the driver for a device that supports MSI-X interrupts, or when you restart the computer after you install a new MSI-X supported device.

Resolution

Hotfix information

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

Prerequisites

To apply this hotfix on a Windows Vista-based computer, you must have Windows Vista Service Pack 1 installed.

For more information, click the following article number to view the article in the Microsoft Knowledge Base:

935791 How to obtain the latest Windows Vista service pack

No prerequisites are required for Windows Server 2008-based computers.

Restart requirement

You must restart the computer after you apply this hotfix.

Hotfix replacement information

This hotfix does not replace any other hotfixes.

File information

The English version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Windows Vista and Windows Server 2008 file information notes

  • The files that apply to a specific product, milestone (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.

    Version

    Product

    Milestone

    Service branch

    6.0.6000.16xxx

    Windows Vista

    RTM

    GDR

    6.0.6000.20xxx

    Windows Vista

    RTM

    LDR

    6.0.6001.18xxx

    Windows Vista SP1 and Windows Server 2008SP1

    SP1

    GDR

    6.0.6001.22xxx

    Windows Vista SP1 and Windows Server 2008SP1

    SP1

    LDR

  • Service Pack 1 is integrated into Windows Server 2008.

  • The MANIFEST files (.manifest) and the MUM files (.mum)that are installed for each environment are listed separately. MUM and MANIFEST files, andthe associated security catalog (.cat) files, are critical to maintaining thestate of the updated component. The security catalog files (attributes notlisted) are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Agp440.sys

6.0.6001.22375

54,752

12-Feb-2009

05:44

x86

Amdagp.sys

6.0.6001.22375

55,776

12-Feb-2009

05:44

x86

Isapnp.sys

6.0.6001.22375

48,112

12-Feb-2009

05:44

x86

Msisadrv.sys

6.0.6001.22375

14,832

12-Feb-2009

05:43

x86

Mssmbios.sys

6.0.6001.22375

29,680

12-Feb-2009

05:44

x86

Nv_agp.sys

6.0.6001.22375

107,488

12-Feb-2009

05:44

x86

Pci.sys

6.0.6001.22375

149,472

12-Feb-2009

05:44

x86

Rdpdr.sys

6.0.6001.22375

248,832

12-Feb-2009

03:41

x86

Sisagp.sys

6.0.6001.22375

54,240

12-Feb-2009

05:44

x86

Streamci.dll

6.0.6001.22375

23,520

12-Feb-2009

05:44

x86

Swenum.sys

6.0.6001.22375

13,680

12-Feb-2009

05:44

Not Applicable

Termdd.sys

6.0.6001.22375

53,216

12-Feb-2009

05:44

x86

Uliagpkx.sys

6.0.6001.22375

59,360

12-Feb-2009

05:44

x86

Viaagp.sys

6.0.6001.22375

55,280

12-Feb-2009

05:44

x86

Volmgr.sys

6.0.6001.22375

51,184

12-Feb-2009

05:44

x86

For all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

File version

File size

Date

Time

Platform

Agp440.sys

6.0.6001.22375

62,944

12-Feb-2009

06:18

x64

Isapnp.sys

6.0.6001.22375

21,984

12-Feb-2009

06:18

x64

Msisadrv.sys

6.0.6001.22375

16,352

12-Feb-2009

06:18

x64

Mssmbios.sys

6.0.6001.22375

33,248

12-Feb-2009

06:18

x64

Nv_agp.sys

6.0.6001.22375

124,896

12-Feb-2009

06:18

x64

Pci.sys

6.0.6001.22375

179,168

12-Feb-2009

06:18

x64

Rdpdr.sys

6.0.6001.22375

314,368

12-Feb-2009

04:17

x64

Streamci.dll

6.0.6001.22375

25,056

12-Feb-2009

06:19

x64

Swenum.sys

6.0.6001.22375

13,920

12-Feb-2009

06:19

x64

Termdd.sys

6.0.6001.22375

62,432

12-Feb-2009

06:19

x64

Uliagpkx.sys

6.0.6001.22375

66,528

12-Feb-2009

06:19

x64

Volmgr.sys

6.0.6001.22375

67,040

12-Feb-2009

06:19

x64

For all supported Itanium-based versions of Windows Server 2008

File name

File version

File size

Date

Time

Platform

Agp460.sys

6.0.6001.22375

136,704

12-Feb-2009

02:11

IA-64

Isapnp.sys

6.0.6001.22375

35,808

12-Feb-2009

04:51

IA-64

Msisadrv.sys

6.0.6001.22375

23,520

12-Feb-2009

04:51

IA-64

Mssmbios.sys

6.0.6001.22375

55,776

12-Feb-2009

04:51

IA-64

Pci.sys

6.0.6001.22375

439,776

12-Feb-2009

04:51

IA-64

Rdpdr.sys

6.0.6001.22375

709,632

12-Feb-2009

03:05

IA-64

Streamci.dll

6.0.6001.22375

44,512

12-Feb-2009

04:51

IA-64

Swenum.sys

6.0.6001.22375

17,632

12-Feb-2009

04:51

Not Applicable

Termdd.sys

6.0.6001.22375

158,176

12-Feb-2009

04:51

IA-64

Volmgr.sys

6.0.6001.22375

146,912

12-Feb-2009

04:51

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information for Windows Vista and for Windows Server 2008

Additional files for all supported x86-based versions of Windows Server 2008 and of Windows Vista

File name

Package_1_for_kb967544~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,811

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_2_for_kb967544~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,978

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_3_for_kb967544~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,816

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_4_for_kb967544~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,816

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_client_1~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,367

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_client~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_sc_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,421

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_sc~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,423

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_server_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_server~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_winpesrv_0~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,422

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_winpesrv~31bf3856ad364e35~x86~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

X86_machine.inf_31bf3856ad364e35_6.0.6001.22375_none_ba55dfd0d802b5dc.manifest

File version

Not Applicable

File size

9,974

Date (UTC)

12-Feb-2009

Time (UTC)

19:00

Platform

Not Applicable

Additional files for all supported x64-based versions of Windows Server 2008 and of Windows Vista

File name

Amd64_machine.inf_31bf3856ad364e35_6.0.6001.22375_none_16747b5490602712.manifest

File version

Not Applicable

File size

8,242

Date (UTC)

12-Feb-2009

Time (UTC)

19:02

Platform

Not Applicable

File name

Package_1_for_kb967544~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,821

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_2_for_kb967544~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,990

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_3_for_kb967544~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,826

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_4_for_kb967544~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,826

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_client_1~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,375

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_client~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_sc_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_sc~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,431

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_server_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_server~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,439

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_winpesrv_0~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,430

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_winpesrv~31bf3856ad364e35~amd64~~6.0.1.0.mum

File version

Not Applicable

File size

1,437

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

Additional files for all supported Itanium-based versions of Windows Server 2008

File name

Ia64_machine.inf_31bf3856ad364e35_6.0.6001.22375_none_ba5783c6d800bed8.manifest

File version

Not Applicable

File size

7,081

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_1_for_kb967544~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,816

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_2_for_kb967544~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,821

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_3_for_kb967544~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,821

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_sc_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,425

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_sc~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_server_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,429

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_server~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,434

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_winpesrv_0~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,426

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

File name

Package_for_kb967544_winpesrv~31bf3856ad364e35~ia64~~6.0.1.0.mum

File version

Not Applicable

File size

1,433

Date (UTC)

12-Feb-2009

Time (UTC)

18:58

Platform

Not Applicable

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