Stop error message when you start a Windows Server 2008-based computer from an iSCSI boot device that is connected over MPIO paths:"Stop 0x0000007E"

Consider the following scenario:

  • You have a Windows Server 2008-based computer that has a Secure Digital (SD) card or a USB flash drive connected.

  • You start the computer from an iSCSI boot device that is connected over some Microsoft Multipath I/O (MPIO) paths.

In this scenario, you receive the following Stop error message:

Stop 0x0000007E (0xC0000005, parameter2, parameter3, parameter4)
SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Notes

  • The parameters in this error message may vary, depending on the actual configuration.

  • On a 64-bit platform, the 0xC0000005 parameter is presented as 0xffffffffc0000005.

This problem occurs because the Disk.sys driver incorrectly associates an unclaimed geometry structure with a device object that does not have geometry information.

To use this hotfix, detach the SD card from the computer and start the system. If the computer has an internal SD card, you can disable it in the BIOS. After you start the system successfully, apply the hotfix to resolve this problem.

Important Windows Vista and Windows Server 2008 hotfixes are included in the same packages. However, only one of these products may be listed on the “Hotfix Request” page. To request the hotfix package that applies to both Windows Vista and Windows Server 2008, just select the product that is listed on the page.

A supported hotfix is available from Microsoft. However, this hotfix is intended to correct only the problem that is described in this article. Apply this hotfix only to systems that are experiencing the problem described in this article. This hotfix might receive additional testing. Therefore, if you are not severely affected by this problem, we recommend that you wait for the next software update that contains this hotfix.

If the hotfix is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the hotfix.

Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific hotfix. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the hotfix is available. If you do not see your language, it is because a hotfix is not available for that language.

To apply this hotfix, you must be running Windows Server 2008 Service Pack 2 (SP2).

You must restart the computer after you apply this hotfix.

This hotfix does not replace any other hotfixes.

The Global version of this hotfix has the file attributes (or later file attributes) that are listed in the following table. The dates and times for these files are listed in Coordinated Universal Time (UTC). When you view the file information, it is converted to local time. To find the difference between UTC and local time, use the Time Zone tab in the Date and Time item in Control Panel.

Important Windows Vista hotfixes and Windows Server 2008 hotfixes are included in the same packages. However, only "Windows Vista" is listed on the Hotfix Request page. To request the hotfix package that applies to one or both operating systems, select the hotfix that is listed under "Windows Vista" on the page. Always refer to the "Applies To" section in articles to determine the actual operating system that each hotfix applies to.

  • The files that apply to a specific product, SR_Level (RTM,SPn), and service branch (LDR, GDR) can be identified by examining the fileversion numbers as shown in the following table.

    Version

    Product

    SR_Level

    Service branch

    6.0.6002.22xxx

    Windows Server 2008

    SP2

    LDR

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008" section. MUM files and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintain the state of the updated components. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

File name

File version

File size

Date

Time

Platform

Disk.sys

6.0.6002.22756

52,608

16-Dec-2011

13:36

x86

File name

File version

File size

Date

Time

Platform

Disk.sys

6.0.6002.22756

65,408

16-Dec-2011

13:32

x64

File name

File version

File size

Date

Time

Platform

Disk.sys

6.0.6002.22756

128,384

16-Dec-2011

13:28

IA-64

To work around this problem, do one of the following:

  • Disconnect or disable the SD card.

  • Insert a USB device into the computer.

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

File name

Update.mum

File version

Not Applicable

File size

3,068

Date (UTC)

16-Dec-2011

Time (UTC)

13:40

Platform

Not Applicable

File name

X86_disk.inf_31bf3856ad364e35_6.0.6002.22756_none_fc0693cd8a938266.manifest

File version

Not Applicable

File size

1,659

Date (UTC)

16-Dec-2011

Time (UTC)

13:40

Platform

Not Applicable

File name

Amd64_disk.inf_31bf3856ad364e35_6.0.6002.22756_none_58252f5142f0f39c.manifest

File version

Not Applicable

File size

1,661

Date (UTC)

16-Dec-2011

Time (UTC)

13:40

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

3,092

Date (UTC)

16-Dec-2011

Time (UTC)

13:40

Platform

Not Applicable

File name

Ia64_disk.inf_31bf3856ad364e35_6.0.6002.22756_none_fc0837c38a918b62.manifest

File version

Not Applicable

File size

1,660

Date (UTC)

16-Dec-2011

Time (UTC)

13:40

Platform

Not Applicable

File name

Update.mum

File version

Not Applicable

File size

2,247

Date (UTC)

16-Dec-2011

Time (UTC)

13:40

Platform

Not Applicable

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