Not sure if this is the right fix? We've added this issue to our memory dump diagnostic which can confirm.

Symptoms

Consider the following scenario:

  • You have a computer that is running Windows 7 or Windows Server 2008 R2.

  • You connect a fingerprint biometric device to this computer.

  • You install an application that uses the Windows Biometric Framework (WBF) to access the device.

  • You perform one of the following operations:

    • You restart the computer.

    • You put the computer to sleep.

    • You put the computer into hibernation.

In this scenario, Stop error 0x9F may occur.

Cause

This problem occurs because requests on the pipe to the device are not cleaned up or because the requests are canceled.

Resolution

Update information

How to obtain this update

A supported update is available from Microsoft.

If the update is available for download, there is a "Hotfix download available" section at the top of this Knowledge Base article. If this section does not appear, contact Microsoft Customer Service and Support to obtain the update.
Note If additional issues occur or if any troubleshooting is required, you might have to create a separate service request. The usual support costs will apply to additional support questions and issues that do not qualify for this specific update. For a complete list of Microsoft Customer Service and Support telephone numbers or to create a separate service request, visit the following Microsoft Web site:

http://support.microsoft.com/contactus/?ws=supportNote The "Hotfix download available" form displays the languages for which the update is available. If you do not see your language, it is because an update is not available for that language.

Prerequisites

To apply this update, your computer must be running Windows 7 or Windows Server 2008 R2.

Registry information

To use the update in this package, you do not have to make any changes to the registry.

Restart requirement

You must restart the computer after you apply this update.

Update replacement information

This update does not replace a previously released update.

File information

The English (United States) version of this hotfix installs files that have the attributes that are listed in the following tables. The dates and the times for these files are listed in Coordinated Universal Time (UTC). The dates and the times for these files on your local computer are displayed in your local time together with your current daylight saving time (DST) bias. Additionally, the dates and the times may change when you perform certain operations on the files.

Windows 7 and Windows Server 2008 R2 file information notes
  • The files that apply to a specific product, milestone (RTM, SPn), and service branch (LDR, GDR) can be identified by examining the file version numbers as shown in the following table:

    Version

    Product

    Milestone

    Service branch

    6.1.760
    0.16xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    GDR

    6.1.760
    0.20xxx

    Windows 7 and Windows Server 2008 R2

    RTM

    LDR

  • GDR service branches contain only those fixes that are widely released to address widespread, extremely important issues. LDR service branches contain hotfixes in addition to widely released fixes.

  • The MANIFEST files (.manifest) and the MUM files (.mum) that are installed for each environment are listed separately in the "Additional file information for Windows Server 2008 R2 and for Windows 7" section. MUM and MANIFEST files, and the associated security catalog (.cat) files, are extremely important to maintaining the state of the updated component. The security catalog files, for which the attributes are not listed, are signed with a Microsoft digital signature.

For all supported x86-based versions of Windows 7

File name

File version

File size

Date

Time

Platform

Winusb.sys

6.1.7600.16421

35,840

11-Sep-2009

03:00

Not applicable

Winusb.sys

6.1.7600.20525

35,840

11-Sep-2009

03:01

Not applicable

Winusb.sys

6.1.7600.16421

35,840

11-Sep-2009

03:00

Not applicable

Winusb.sys

6.1.7600.20525

35,840

11-Sep-2009

03:01

Not applicable

For all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Winusb.sys

6.1.7600.16421

41,472

11-Sep-2009

03:29

x64

Winusb.sys

6.1.7600.20525

41,472

11-Sep-2009

03:21

x64

Winusb.sys

6.1.7600.16421

41,472

11-Sep-2009

03:29

x64

Winusb.sys

6.1.7600.20525

41,472

11-Sep-2009

03:21

x64

For all supported IA-64-based versions of Windows Server 2008 R2

File name

File version

File size

Date

Time

Platform

Winusb.sys

6.1.7600.16421

111,616

11-Sep-2009

02:48

IA-64

Winusb.sys

6.1.7600.20525

111,616

11-Sep-2009

02:48

IA-64

Status

Microsoft has confirmed that this is a problem in the Microsoft products that are listed in the "Applies to" section.

More Information

For more information about software update terminology, click the following article number to view the article in the Microsoft Knowledge Base:

824684 Description of the standard terminology that is used to describe Microsoft software updates

Additional file information

Additional file information for Windows 7 and for Windows Server 2008 R2

Additional files for all supported x86-based versions of Windows 7

File name

Package_1_for_kb975599_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

2,477

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_1_for_kb975599~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

3,959

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_for_kb975599_rtm_bf~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,421

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_for_kb975599_rtm~31bf3856ad364e35~x86~~6.1.1.0.mum

File version

Not applicable

File size

1,440

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Update-bf.mum

File version

Not applicable

File size

1,419

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

X86_transfercable.inf_31bf3856ad364e35_6.1.7600.16421_none_60b2d99af2fe5c9f.manifest

File version

Not applicable

File size

2,131

Date (UTC)

11-Sep-2009

Time (UTC)

06:26

Platform

Not applicable

File name

X86_transfercable.inf_31bf3856ad364e35_6.1.7600.20525_none_6140778e0c1861c5.manifest

File version

Not applicable

File size

2,131

Date (UTC)

11-Sep-2009

Time (UTC)

06:29

Platform

Not applicable

File name

X86_winusb.inf_31bf3856ad364e35_6.1.7600.16421_none_f8081aef76c7dfe7.manifest

File version

Not applicable

File size

2,081

Date (UTC)

11-Sep-2009

Time (UTC)

06:31

Platform

Not applicable

File name

X86_winusb.inf_31bf3856ad364e35_6.1.7600.20525_none_f895b8e28fe1e50d.manifest

File version

Not applicable

File size

2,081

Date (UTC)

11-Sep-2009

Time (UTC)

06:34

Platform

Not applicable

Additional files for all supported x64-based versions of Windows 7 and of Windows Server 2008 R2

File name

Amd64_transfercable.inf_31bf3856ad364e35_6.1.7600.16421_none_bcd1751eab5bcdd5.manifest

File version

Not applicable

File size

2,139

Date (UTC)

11-Sep-2009

Time (UTC)

07:23

Platform

Not applicable

File name

Amd64_transfercable.inf_31bf3856ad364e35_6.1.7600.20525_none_bd5f1311c475d2fb.manifest

File version

Not applicable

File size

2,139

Date (UTC)

11-Sep-2009

Time (UTC)

07:08

Platform

Not applicable

File name

Amd64_winusb.inf_31bf3856ad364e35_6.1.7600.16421_none_5426b6732f25511d.manifest

File version

Not applicable

File size

2,085

Date (UTC)

11-Sep-2009

Time (UTC)

07:27

Platform

Not applicable

File name

Amd64_winusb.inf_31bf3856ad364e35_6.1.7600.20525_none_54b45466483f5643.manifest

File version

Not applicable

File size

2,085

Date (UTC)

11-Sep-2009

Time (UTC)

07:12

Platform

Not applicable

File name

Package_1_for_kb975599_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,205

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_1_for_kb975599~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,951

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_2_for_kb975599_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,022

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_2_for_kb975599~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,785

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_for_kb975599_rtm_bf~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,097

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_for_kb975599_rtm~31bf3856ad364e35~amd64~~6.1.1.0.mum

File version

Not applicable

File size

2,136

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Update-bf.mum

File version

Not applicable

File size

1,831

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

Additional files for all supported IA-64-based versions of Windows Server 2008 R2

File name

Ia64_transfercable.inf_31bf3856ad364e35_6.1.7600.16421_none_60b47d90f2fc659b.manifest

File version

Not applicable

File size

1,478

Date (UTC)

11-Sep-2009

Time (UTC)

06:41

Platform

Not applicable

File name

Ia64_transfercable.inf_31bf3856ad364e35_6.1.7600.20525_none_61421b840c166ac1.manifest

File version

Not applicable

File size

1,478

Date (UTC)

11-Sep-2009

Time (UTC)

06:46

Platform

Not applicable

File name

Ia64_winusb.inf_31bf3856ad364e35_6.1.7600.16421_none_f809bee576c5e8e3.manifest

File version

Not applicable

File size

2,083

Date (UTC)

11-Sep-2009

Time (UTC)

06:43

Platform

Not applicable

File name

Ia64_winusb.inf_31bf3856ad364e35_6.1.7600.20525_none_f8975cd88fdfee09.manifest

File version

Not applicable

File size

2,083

Date (UTC)

11-Sep-2009

Time (UTC)

06:48

Platform

Not applicable

File name

Package_1_for_kb975599_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

2,484

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_1_for_kb975599~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

3,970

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_for_kb975599_rtm_bf~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

1,425

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Package_for_kb975599_rtm~31bf3856ad364e35~ia64~~6.1.1.0.mum

File version

Not applicable

File size

1,444

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

File name

Update-bf.mum

File version

Not applicable

File size

1,423

Date (UTC)

11-Sep-2009

Time (UTC)

16:34

Platform

Not applicable

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